A case study using a patient satisfaction survey to improve the delivery and effectiveness of drug addiction treatment services: Marketing implications and organizational impact

Health Marketing Quarterly

Volumn 24, Issue 1-2, 2008, Pages 93-106

  Hogan, Beth ^a   Hershey, Lewis ^a   Ritchey, Steven ^b  

^a FAYETTEVILLE STATE UNIVERSITY   (United States)

^b Middle Tennessee Treatment Center   (United States)

Author keywords

Case study; Drug addiction; Health care service; Patient satisfaction survey

Indexed keywords

METHADONE; NARCOTIC ANALGESIC AGENT;

ADULT; ARTICLE; DRUG DEPENDENCE TREATMENT; FEMALE; FINANCIAL MANAGEMENT; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; MALE; MIDDLE AGED; OPIATE ADDICTION; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; QUESTIONNAIRE;

ADULT; ANALGESICS, OPIOID; FEMALE; HUMANS; MALE; MARKETING OF HEALTH SERVICES; METHADONE; MIDDLE AGED; OPIOID-RELATED DISORDERS; ORGANIZATIONAL CASE STUDIES; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; QUESTIONNAIRES; SUBSTANCE ABUSE TREATMENT CENTERS;

EID: 66349088503     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1080/07359680802125923     Document Type: Article

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