-
1
-
-
0003236859
-
The HMO Trend: Big, Bigger, Biggest
-
Anders, G. and R. Winslow (1995), "The HMO Trend: Big, Bigger, Biggest," The Wall Street Journal, March 30, B1 & B4.
-
(1995)
The Wall Street Journal
, vol.MARCH 30
-
-
Anders, G.1
Winslow, R.2
-
2
-
-
0011939750
-
Customer Satisfaction, Market Share and Profitability: Findings from Sweden
-
Anderson, E.W. and C. Fornell, and D.R. Lehmann (1994), "Customer Satisfaction, Market Share and Profitability: Findings from Sweden," Journal of Marketing, 58, 53-66.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, D.R.3
-
3
-
-
0042916415
-
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
-
Boulding, W., A. Kalra, R. Staelin, and V. Zeithaml (1993), "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions," Journal of Marketing Research, 30, 7-27.
-
(1993)
Journal of Marketing Research
, vol.30
, pp. 7-27
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.4
-
4
-
-
0025648255
-
The Role of Health Care Attributes and Demographic Characteristics in the Determination of Health Care Satisfaction
-
Dolinsky, A.L. and R.K. Caputo (1990), "The Role of Health Care Attributes and Demographic Characteristics in the Determination of Health Care Satisfaction," Journal of Health Care Marketing, 10, 31-9.
-
(1990)
Journal of Health Care Marketing
, vol.10
, pp. 31-39
-
-
Dolinsky, A.L.1
Caputo, R.K.2
-
5
-
-
21344496252
-
Multisource Effects on the Satisfaction Formation Process
-
Halstead, D., D. Hartman, and S.L. Schmidt (1994), "Multisource Effects on the Satisfaction Formation Process," Journal of the Academy of Marketing Science, 22, 114-29.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, pp. 114-129
-
-
Halstead, D.1
Hartman, D.2
Schmidt, S.L.3
-
6
-
-
0027744173
-
A Comparison of S/HMO Disenrollees and Continuing Members
-
Harrington, C., R.J. Newcomer, and S. Preston (1993), "A Comparison of S/HMO Disenrollees and Continuing Members," Inquiry, 30, 429-40.
-
(1993)
Inquiry
, vol.30
, pp. 429-440
-
-
Harrington, C.1
Newcomer, R.J.2
Preston, S.3
-
7
-
-
21844508037
-
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
-
Johnson, M.D., E.W. Anderson, and C. Fornell (1995), "Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework," Journal of Consumer Research, 21, 695-707.
-
(1995)
Journal of Consumer Research
, vol.21
, pp. 695-707
-
-
Johnson, M.D.1
Anderson, E.W.2
Fornell, C.3
-
8
-
-
0026581116
-
Evaluating Health Care Quality: The Moderative Role of Outcomes
-
Lytle, R.S. and M.P. Mowka (1992), "Evaluating Health Care Quality: The Moderative Role of Outcomes," Journal of Health Care Marketing, 10, 4-14.
-
(1992)
Journal of Health Care Marketing
, vol.10
, pp. 4-14
-
-
Lytle, R.S.1
Mowka, M.P.2
-
9
-
-
0027445486
-
Marketing Health Care to Employees: The Structure of Employee Health Care Plan Satisfaction
-
Mascarenhas, O. A.J. (1993), "Marketing Health Care to Employees: The Structure of Employee Health Care Plan Satisfaction," Journal of Health Care Marketing, 13, 34-46.
-
(1993)
Journal of Health Care Marketing
, vol.13
, pp. 34-46
-
-
Mascarenhas, O.A.J.1
-
10
-
-
0027283448
-
Waiting in the Emergency Room: How to Improve Patient Satisfaction
-
Mowen, J.C., J.W. Licata, and J. McPhail (1993), "Waiting in the Emergency Room: How to Improve Patient Satisfaction," Journal of Health Care Marketing, 13, 26-33.
-
(1993)
Journal of Health Care Marketing
, vol.13
, pp. 26-33
-
-
Mowen, J.C.1
Licata, J.W.2
McPhail, J.3
-
11
-
-
0027252674
-
Quality and Customers: A Planning Approach to the Future of Mental Health Services in a Health Maintenance Organization
-
Quirk, M.P., S. Rubenstein, K. Strosahi, and J.L. Todd (1993), "Quality and Customers: A Planning Approach to the Future of Mental Health Services in a Health Maintenance Organization," Journal of Mental Health Administration, 20, 1-7.
-
(1993)
Journal of Mental Health Administration
, vol.20
, pp. 1-7
-
-
Quirk, M.P.1
Rubenstein, S.2
Strosahi, K.3
Todd, J.L.4
-
12
-
-
0010092945
-
Complaints and Disenrollment at a Health Maintenance Organization
-
Solnick, S.J. and D. Hemenway (1992), "Complaints and Disenrollment at a Health Maintenance Organization," Journal of Consumer Affairs, 26, 90-103.
-
(1992)
Journal of Consumer Affairs
, vol.26
, pp. 90-103
-
-
Solnick, S.J.1
Hemenway, D.2
-
14
-
-
0023573239
-
HMO Satisfaction and Understanding among Recent Medicare Enrollees
-
Ward, R.A. (1987), "HMO Satisfaction and Understanding Among Recent Medicare Enrollees," Journal of Health and Social Behavior, 28, 401-12.
-
(1987)
Journal of Health and Social Behavior
, vol.28
, pp. 401-412
-
-
Ward, R.A.1
-
15
-
-
0025425660
-
Patient Satisfaction Survey Instrument for Use in Health Maintenance Organizations
-
Weiss, B.D. and J.H. Senf (1990), "Patient Satisfaction Survey Instrument for Use in Health Maintenance Organizations," Medical Care, 28, 434-45.
-
(1990)
Medical Care
, vol.28
, pp. 434-445
-
-
Weiss, B.D.1
Senf, J.H.2
|