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Volumn 16, Issue 1, 1996, Pages 22-27

Satisfaction with HMOS

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; DECISION MAKING; DEMOGRAPHY; FEMALE; HEALTH CARE QUALITY; HEALTH MAINTENANCE ORGANIZATION; HUMAN; MALE; MARKETING; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; PRIMARY MEDICAL CARE;

EID: 0029971192     PISSN: 10941304     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (8)

References (15)
  • 1
    • 0003236859 scopus 로고
    • The HMO Trend: Big, Bigger, Biggest
    • Anders, G. and R. Winslow (1995), "The HMO Trend: Big, Bigger, Biggest," The Wall Street Journal, March 30, B1 & B4.
    • (1995) The Wall Street Journal , vol.MARCH 30
    • Anders, G.1    Winslow, R.2
  • 2
    • 0011939750 scopus 로고
    • Customer Satisfaction, Market Share and Profitability: Findings from Sweden
    • Anderson, E.W. and C. Fornell, and D.R. Lehmann (1994), "Customer Satisfaction, Market Share and Profitability: Findings from Sweden," Journal of Marketing, 58, 53-66.
    • (1994) Journal of Marketing , vol.58 , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.R.3
  • 3
    • 0042916415 scopus 로고
    • A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
    • Boulding, W., A. Kalra, R. Staelin, and V. Zeithaml (1993), "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions," Journal of Marketing Research, 30, 7-27.
    • (1993) Journal of Marketing Research , vol.30 , pp. 7-27
    • Boulding, W.1    Kalra, A.2    Staelin, R.3    Zeithaml, V.4
  • 4
    • 0025648255 scopus 로고
    • The Role of Health Care Attributes and Demographic Characteristics in the Determination of Health Care Satisfaction
    • Dolinsky, A.L. and R.K. Caputo (1990), "The Role of Health Care Attributes and Demographic Characteristics in the Determination of Health Care Satisfaction," Journal of Health Care Marketing, 10, 31-9.
    • (1990) Journal of Health Care Marketing , vol.10 , pp. 31-39
    • Dolinsky, A.L.1    Caputo, R.K.2
  • 6
    • 0027744173 scopus 로고
    • A Comparison of S/HMO Disenrollees and Continuing Members
    • Harrington, C., R.J. Newcomer, and S. Preston (1993), "A Comparison of S/HMO Disenrollees and Continuing Members," Inquiry, 30, 429-40.
    • (1993) Inquiry , vol.30 , pp. 429-440
    • Harrington, C.1    Newcomer, R.J.2    Preston, S.3
  • 7
    • 21844508037 scopus 로고
    • Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
    • Johnson, M.D., E.W. Anderson, and C. Fornell (1995), "Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework," Journal of Consumer Research, 21, 695-707.
    • (1995) Journal of Consumer Research , vol.21 , pp. 695-707
    • Johnson, M.D.1    Anderson, E.W.2    Fornell, C.3
  • 8
    • 0026581116 scopus 로고
    • Evaluating Health Care Quality: The Moderative Role of Outcomes
    • Lytle, R.S. and M.P. Mowka (1992), "Evaluating Health Care Quality: The Moderative Role of Outcomes," Journal of Health Care Marketing, 10, 4-14.
    • (1992) Journal of Health Care Marketing , vol.10 , pp. 4-14
    • Lytle, R.S.1    Mowka, M.P.2
  • 9
    • 0027445486 scopus 로고
    • Marketing Health Care to Employees: The Structure of Employee Health Care Plan Satisfaction
    • Mascarenhas, O. A.J. (1993), "Marketing Health Care to Employees: The Structure of Employee Health Care Plan Satisfaction," Journal of Health Care Marketing, 13, 34-46.
    • (1993) Journal of Health Care Marketing , vol.13 , pp. 34-46
    • Mascarenhas, O.A.J.1
  • 10
    • 0027283448 scopus 로고
    • Waiting in the Emergency Room: How to Improve Patient Satisfaction
    • Mowen, J.C., J.W. Licata, and J. McPhail (1993), "Waiting in the Emergency Room: How to Improve Patient Satisfaction," Journal of Health Care Marketing, 13, 26-33.
    • (1993) Journal of Health Care Marketing , vol.13 , pp. 26-33
    • Mowen, J.C.1    Licata, J.W.2    McPhail, J.3
  • 11
    • 0027252674 scopus 로고
    • Quality and Customers: A Planning Approach to the Future of Mental Health Services in a Health Maintenance Organization
    • Quirk, M.P., S. Rubenstein, K. Strosahi, and J.L. Todd (1993), "Quality and Customers: A Planning Approach to the Future of Mental Health Services in a Health Maintenance Organization," Journal of Mental Health Administration, 20, 1-7.
    • (1993) Journal of Mental Health Administration , vol.20 , pp. 1-7
    • Quirk, M.P.1    Rubenstein, S.2    Strosahi, K.3    Todd, J.L.4
  • 12
    • 0010092945 scopus 로고
    • Complaints and Disenrollment at a Health Maintenance Organization
    • Solnick, S.J. and D. Hemenway (1992), "Complaints and Disenrollment at a Health Maintenance Organization," Journal of Consumer Affairs, 26, 90-103.
    • (1992) Journal of Consumer Affairs , vol.26 , pp. 90-103
    • Solnick, S.J.1    Hemenway, D.2
  • 14
    • 0023573239 scopus 로고
    • HMO Satisfaction and Understanding among Recent Medicare Enrollees
    • Ward, R.A. (1987), "HMO Satisfaction and Understanding Among Recent Medicare Enrollees," Journal of Health and Social Behavior, 28, 401-12.
    • (1987) Journal of Health and Social Behavior , vol.28 , pp. 401-412
    • Ward, R.A.1
  • 15
    • 0025425660 scopus 로고
    • Patient Satisfaction Survey Instrument for Use in Health Maintenance Organizations
    • Weiss, B.D. and J.H. Senf (1990), "Patient Satisfaction Survey Instrument for Use in Health Maintenance Organizations," Medical Care, 28, 434-45.
    • (1990) Medical Care , vol.28 , pp. 434-445
    • Weiss, B.D.1    Senf, J.H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.