메뉴 건너뛰기




Volumn 21, Issue 3, 2004, Pages 3-26

Measuring social aspects in the physician/patient relationship

Author keywords

Professional services; Relationship marketing; Scale development

Indexed keywords

BEHAVIOR; DOCTOR PATIENT RELATION; HUMAN; INTERVIEW; MEDICAL PROFESSION; MEDICAL SERVICE; QUALITATIVE RESEARCH; RATING SCALE; REVIEW; SOCIAL ASPECT;

EID: 12744263549     PISSN: 07359683     EISSN: None     Source Type: Journal    
DOI: 10.1300/J026v21n03_02     Document Type: Review
Times cited : (12)

References (40)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J. C., and Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103 (3), 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 51249178826 scopus 로고
    • Development of a taxonomy of services to gain strategic marketing insights
    • Bowen, J. (1990). Development of a taxonomy of services to gain strategic marketing insights. Journal of the Academy of Marketing Science, 18 (1), 143-149.
    • (1990) Journal of the Academy of Marketing Science , vol.18 , Issue.1 , pp. 143-149
    • Bowen, J.1
  • 6
    • 84986043575 scopus 로고    scopus 로고
    • Patient perceptions of service quality: Combining the dimensions
    • Carman, J. M. (2000). Patient perceptions of service quality: Combining the dimensions. Journal of Services Marketing, 14 (4), 337-352.
    • (2000) Journal of Services Marketing , vol.14 , Issue.4 , pp. 337-352
    • Carman, J.M.1
  • 7
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16 (February), 64-73.
    • (1979) Journal of Marketing Research , vol.16 , Issue.FEBRUARY , pp. 64-73
    • Churchill, G.A.1
  • 8
    • 0003171468 scopus 로고
    • How is your Doctor Treating You?
    • Consumer Reports (1995). How is your Doctor Treating You? 61 (2), 81-88.
    • (1995) Consumer Reports , vol.61 , Issue.2 , pp. 81-88
  • 10
    • 0003217223 scopus 로고
    • Managing relationships with customers: A differentiating philosophy of marketing
    • D. E. Bowne, R. B. Chase, and T. G. Cummings (Eds.), San Francisco: Jossey-Bass
    • Czepiel, J. A. (1990). Managing relationships with customers: A differentiating philosophy of marketing. In D. E. Bowne, R. B. Chase, and T. G. Cummings (Eds.), Service management effectiveness (pp. 324-342). San Francisco: Jossey-Bass.
    • (1990) Service Management Effectiveness , pp. 324-342
    • Czepiel, J.A.1
  • 11
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobserved variables and measurement error
    • Fornell, C, and Larcker, D. (1981). Evaluating structural equation models with unobserved variables and measurement error. Journal of Marketing Research, 18 (February), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.FEBRUARY , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 13
    • 85023047776 scopus 로고    scopus 로고
    • Friendship over the counter: How social aspects of service encounters influence consumer service re-patronization intentions
    • Goodwin, C., and Gremler, D. D. (1996). Friendship over the counter: How social aspects of service encounters influence consumer service re-patronization intentions. Advances in Services Marketing and Management, 5, 247-282.
    • (1996) Advances in Services Marketing and Management , vol.5 , pp. 247-282
    • Goodwin, C.1    Gremler, D.D.2
  • 14
    • 0002667595 scopus 로고    scopus 로고
    • Customer-employee rapport in service relationships
    • Gremler, D. D., and Gwinner, K. P. (2000). Customer-employee rapport in service relationships. Journal of Service Research, 3 (1), 82-104.
    • (2000) Journal of Service Research , vol.3 , Issue.1 , pp. 82-104
    • Gremler, D.D.1    Gwinner, K.P.2
  • 15
    • 84954981511 scopus 로고
    • An applied service marketing theory
    • Gronröos, C. (1982). An applied service marketing theory. European Journal of Marketing, 16 (7), 30-41.
    • (1982) European Journal of Marketing , vol.16 , Issue.7 , pp. 30-41
    • Gronröos, C.1
  • 17
    • 0002158279 scopus 로고
    • A longitudinal analysis of the ad agency-client relationship: Predictors of an agency switch
    • Henke, L. L. (1995). A longitudinal analysis of the ad agency-client relationship: Predictors of an agency switch. Journal of Advertising Research, 35 (2), 24-30.
    • (1995) Journal of Advertising Research , vol.35 , Issue.2 , pp. 24-30
    • Henke, L.L.1
  • 20
    • 0014360565 scopus 로고
    • Gaps in doctor-patient communication: Doctor-patient interaction and patient satisfaction
    • Korsch, B. M., Gozzi, E. K., and Francis, V. (1968). Gaps in doctor-patient communication: Doctor-patient interaction and patient satisfaction. Pediatrics, 42 (5), 855-871.
    • (1968) Pediatrics , vol.42 , Issue.5 , pp. 855-871
    • Korsch, B.M.1    Gozzi, E.K.2    Francis, V.3
  • 21
    • 84986146380 scopus 로고    scopus 로고
    • Service quality perspectives and satisfaction in private banking
    • Lassar, W., Manolis, C., and Winsor, R. D. (2000). Service quality perspectives and satisfaction in private banking. Journal of Services Marketing, 14 (3), 244-272.
    • (2000) Journal of Services Marketing , vol.14 , Issue.3 , pp. 244-272
    • Lassar, W.1    Manolis, C.2    Winsor, R.D.3
  • 23
    • 0003711260 scopus 로고    scopus 로고
    • Upper Saddle River, NJ: Prentice Hall, Inc.
    • Lovelock, C. (1996). Services Marketing. Upper Saddle River, NJ: Prentice Hall, Inc.
    • (1996) Services Marketing
    • Lovelock, C.1
  • 24
    • 0028605909 scopus 로고
    • Patient re-patronization intentions to physicians
    • MacStravic, S. (1994). Patient re-patronization intentions to physicians. Journal of Health Care Marketing, 14 (4), 53-56.
    • (1994) Journal of Health Care Marketing , vol.14 , Issue.4 , pp. 53-56
    • MacStravic, S.1
  • 26
    • 0344210861 scopus 로고
    • Doing more with less and doing it nicer: The role of service orientation in health care organizations
    • O'Connor, S. J., and Shewchuk, R. M. (1995). Doing more with less and doing it nicer: The role of service orientation in health care organizations. Academy of Management Journal, Best Papers Proceedings, 1, 120-132.
    • (1995) Academy of Management Journal, Best Papers Proceedings , vol.1 , pp. 120-132
    • O'Connor, S.J.1    Shewchuk, R.M.2
  • 27
    • 0001312089 scopus 로고
    • SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A., and Berry, L. L. (1988). SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64 (1), 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 28
    • 0027287473 scopus 로고
    • Consumer satisfaction and perceived quality of outpatient health service
    • Peyrot, M., Cooper, P. D., and Schnapf, D. (1993). Consumer satisfaction and perceived quality of outpatient health service. Journal of Health Care Marketing, 13 (1), 24-30.
    • (1993) Journal of Health Care Marketing , vol.13 , Issue.1 , pp. 24-30
    • Peyrot, M.1    Cooper, P.D.2    Schnapf, D.3
  • 30
    • 0033411585 scopus 로고    scopus 로고
    • Commercial friendships: Service provider-client relationships in context
    • Price, L. L. and Arnould, E. J. (1999). Commercial friendships: Service provider-client relationships in context. Journal of Marketing, 63 (4), 38-56.
    • (1999) Journal of Marketing , vol.63 , Issue.4 , pp. 38-56
    • Price, L.L.1    Arnould, E.J.2
  • 31
    • 84992932637 scopus 로고
    • Going to extremes: Managing service encounters and assessing provider performance
    • Price, L. L., Arnould, E. J., and Tierney, P. (1995). Going to extremes: Managing service encounters and assessing provider performance. Journal of Marketing, 59 (2), 83-97.
    • (1995) Journal of Marketing , vol.59 , Issue.2 , pp. 83-97
    • Price, L.L.1    Arnould, E.J.2    Tierney, P.3
  • 33
    • 0003068216 scopus 로고
    • Service positioning through structural change
    • Shostack, G. L. (1987). Service positioning through structural change. Journal of Marketing, 51 (1), 34-43.
    • (1987) Journal of Marketing , vol.51 , Issue.1 , pp. 34-43
    • Shostack, G.L.1
  • 34
    • 51249177656 scopus 로고
    • Consumer and provider expectations and experiences in evaluating professional service quality
    • Swartz, T. A., and Brown, S. W. (1989). Consumer and provider expectations and experiences in evaluating professional service quality. Journal of the Academy of Marketing Science, 17 (2), 189-195.
    • (1989) Journal of the Academy of Marketing Science , vol.17 , Issue.2 , pp. 189-195
    • Swartz, T.A.1    Brown, S.W.2
  • 36
    • 0002388141 scopus 로고
    • Service encounter satisfaction conceptualized
    • Walker, J. L. (1995). Service encounter satisfaction conceptualized. Journal of Services Marketing, 9 (1), 5-14.
    • (1995) Journal of Services Marketing , vol.9 , Issue.1 , pp. 5-14
    • Walker, J.L.1
  • 37
    • 12744249240 scopus 로고    scopus 로고
    • A measured view of clients
    • Walker, K. (2001). A measured view of clients. Accountancy, 127 (1292), 62-63.
    • (2001) Accountancy , vol.127 , Issue.1292 , pp. 62-63
    • Walker, K.1
  • 38
    • 12744276328 scopus 로고    scopus 로고
    • Searching for and keeping clients
    • Weems, C. (2001). Searching for and keeping clients. Trusts and Estates, 140 (4), 64.
    • (2001) Trusts and Estates , vol.140 , Issue.4 , pp. 64
    • Weems, C.1
  • 39
    • 0002815002 scopus 로고
    • The dimensionality of consumption emotion patterns and consumer satisfaction
    • Westbrook, R. A., and Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18 (1), 84-91.
    • (1991) Journal of Consumer Research , vol.18 , Issue.1 , pp. 84-91
    • Westbrook, R.A.1    Oliver, R.L.2
  • 40
    • 0002578897 scopus 로고
    • How consumers evaluation processes differ between goods and services
    • V. Zeithaml (Ed.). Chicago: American Marketing Association
    • Zeithaml, V. (1981). How consumers evaluation processes differ between goods and services. In V. Zeithaml (Ed.). Marketing of Services. Chicago: American Marketing Association.
    • (1981) Marketing of Services
    • Zeithaml, V.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.