Health IT Success and Failure: Recommendations from Literature and an AMIA Workshop

Journal of the American Medical Informatics Association

Volumn 16, Issue 3, 2009, Pages 291-299

  Kaplan, Bonnie ^a,b,c   Harris Salamone, Kimberly D ^d  

^a YALE UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

^c Kaplan Associates   (United States)

^d Health Services Advisory Group   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE COST; HEALTH CARE ORGANIZATION; HEALTH CARE POLICY; HEALTH CARE QUALITY; INFORMATION TECHNOLOGY; MEDICAL INFORMATION; MEDICAL LITERATURE; MEDICAL RESEARCH; MORBIDITY; MORTALITY; UNITED STATES;

MEDICAL INFORMATICS; SYSTEMS ANALYSIS;

EID: 65349195254     PISSN: 10675027     EISSN: None     Source Type: Journal    
DOI: 10.1197/jamia.M2997     Document Type: Article

References (78)

1. National Research Council. Computational Technology for Effective Health Care: Immediate Steps and Strategic Directions (2009), National Academies, Washington, DC
2. House of Commons Public Accounts Committee. The National Programme for IT in the NHS: Progress Since 2006 (2009), The Stationery Office Ltd., London Jan 27
3. International Council on Medical and Care Compunetics (ICMCC). Dutch nationwide EHR postponed. Are They in Good Company? (2009). http://articles.icmcc.org/2009/01/23/dutch-ehr-postponed-are-they-in-good-company/ Accessed: Jan 28, 2009
4. Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Safety implementing health information and converging technologies. Sentinel Event Alert 2008, December 11. http://www.jointcommission.org/SentinelEvents/SentinelEventAlert/sea42.htm Accessed: Dec 23, 2008
5. Booth R. Project failures costly, TechRepublic/Gartner study finds. http://articlestechrepubliccomcom/5100-10878_11-1062043html Accessed: Dec 29, 2008
6. ITCortex. Failure rate: Statistics over IT projects failure rate. http://www.it-cortex.com/Stat-Failure_Rate.htm Accessed: Aug 4, 2008
7. Lewis B. The 70-percent failure. InfoWorld. http://infoworld.com/articles/op/xml/01/10/29/011029/opsurvival.xml Accessed: Dec 30, 2008
8. McManus J., and Wood-Harper T. Understanding the sources of information systems project failure. Manag Serv Autumn (2007) 38-43
9. Rubinstein D Standish Group. Report: There's Less Development CHAOS Today. vol 1, March: SDTimes, 2007. http://www.sdtimes.com/content/article.aspx?ArticleID-30247 Accessed: Aug 4, 2008
10. Berg M. Implementing information systems in health care organizations: Myths and challenges. Int J Med Inf 64 2-3 (2001) 143-156
11. Fitzgerald G., and Russo N.L. The turnaround of the London ambulance service computer-aided despatch system. Eur J Inf Syst 2005 14 (2005) 244-257
12. Glaser J. More on management's role in IT project failure. Healthc Financ Manage 59 (2005) 82-89. http://findarticles.com/p/articles/mi_m3257/is_1_59/ai_n8706921/pg_1?tag=artBody Accessed: Jan 1, 2009
13. Tichy L., and Bascom T. The business end of IT project failure. Mortgage Banking. http://findarticles.com/p/articles/mi_hb5246/is_6_68/ai_n29421069?tag=content;col1 Accessed: Dec 29, 2008
14. Wears R.L., and Berg M. Computer technology and clinical work: Still Waiting for Godot. J Am Med Assoc 293 10 (2005) 1261-1263
15. Heeks R. Health information systems: Failure, success and improvisation. Int J Med Inf 75 (2006) 125-137
16. Jones C. Patterns of software systems failure and success (1996), International Thompson Computer Press, London
17. Lundsgaarde H.P., Fischer P.J., and Steele D.J. Human Problems in Computerized Medicine (1981), University of Kansas, Lawrence, KS
18. Massaro T.A. Introducing physician order entry at a major Academic Medical Center. 1: Impact on organizational culture and behavior. Acad Med 68 1 (1993) 20-25
19. Massaro T.A. Introducing physician order entry at a major Academic Medical Center. 2: Impact on medical education. Acad Med 68 1 (1993) 25-30
20. Dowling A.F. Do hospital staff interfere with computer system implementation?. Health Care Manage Rev 5 (1980) 23-32
21. Brown A.D., and Jones M.R. Doomed to failure: Narratives of inevitability and conspiracy in a failed IS project. Organ Stud 19 1 (1998) 73-88
22. Sicotte C., Denis J.L., and Lehoux P. The computer based patient record: A strategic issue in process innovation. J Med Syst 22 6 (1998) 431-443
23. Sicotte C., Denis J.L., Lehoux P., and Champagne F. The computer-based patient record: Challenges towards timeless and spaceless medical practice. J Med Syst 22 4 (1998) 237-256
24. Timpka T. Professional ethics for system developers in health care. Methods Inf Med 38 2 (1999) 144-147
25. Scott J.T., Rundall T.G., Vogt T.M., and Hsu J. Kaiser Permanente's experience of implementing an electronic medical record: A qualitative study. BMJ 331 (2005) 1313-1316
26. Costello D. Head of Kaiser's digital project quits. Los Angeles Times November 8, 2006. http://doctorandpatient.blogspot.com/2006/11/head-of-kaiser-digital-project-quits.html Accessed: Dec 30, 2008
27. Beynon-Davies P. Information systems "failure": The case of the London ambulance service's computer aided despatch project. Eur J Inf Syst 4 (1995) 171-184
28. Beynon-Davies P., and Lloyd-Williams M. When health information systems fail. Top Health Inf Manage 19 4 (1999) 66-79
29. Hagland M. From struggles to success. Part technology, part cooperation and part good old fashioned trial and error are what it take to build-or break-A RHIO. Healthc Inform 34 (2007) 36-37
30. DerGurahian J. Patient Safety Institute folds due to lack of funding. Mod Healthc 2007, October 29. or available at: http://www.modernhealthcare.com/apps/pbcs.dll/article?AID-/20071029/FREE/31029002//0/mostreadmonth. Accessed: Jan 1, 2009. http://www.modernhealthcare.com/apps/pbcs.dll/article?AID-/20071029/FREE/31029002/1029/FREE Accessed: Aug 30, 2008
31. Adler-Milstein J., McAfee A.P., Bates D.W., and Jha A.K. The state of regional health information organizations: Current activities and financing. Health Aff Millwood 27 1 (2008) w60-w69
32. Bloxham A. £13 Billion NHS computer system failures affecting patient care. Telegraph August 10, 2008. http://www.telegraph.co.uk/news/uknews/2535099/13-bn-NHS-computer-system-failures-affecting-patient-care.html Accessed: Dec 29, 2009
33. Another government IT scheme in trouble. Telegraph December 20, 2008. http://www.telegraph.co.uk/comment/telegraph-view/3563090/Another-Government-IT-scheme-in-trouble.html Accessed Dec 20, 2008
34. Southon F., Sauer C., and Dampney C. Information technology in complex health services: Organizational impediments to successful technology transfer and diffusion. J Am Med Inform Assoc 4 (1997) 112-124
35. Wells S., and Bullen C. A near miss: The importance of context in a public health informatics project in a New Zealand case study. J Am Med Inform Assoc 15 5 (2008) 701-704
36. van't Riet A., Berg M., Hiddema F., and Kees S. Meeting patients' needs with patient information systems: Potential benefits from qualitative research methods. Int J Med Inf 64 (2001) 1-14
37. Williams L.S. Microchips versus stethoscopes; Calgary Hospital, MDs face off over controversial computer system. Can Med Assoc J 147 10 (1992) 1534-1547
38. Chin T. Doctors Pull plug on paperless system. Available at: http://www.ama-assn.org/amednews/2003/02/17/vil20217.htm. Accessed: Dec 29, 2008. http://amednews.com Feb 13, 2003
39. Aarts J., Doorewaard H., and Berg M. Understanding implementation: The case of a computerized physician order entry systems in a large Dutch university medical center. J Am Med Inform Assoc 11 3 (2004) 207-216
40. Aarts J., and Berg M. Same system, different outcomes. Methods Inf Med 45 (2006) 53-61
41. Ornstein C. Hospital heeds doctors, suspends use of software. Los Angeles Times January 22, 2003. http://articles.latimes.com/2003/jan/22/local/me-cedars22 Accessed: Dec 30, 2008; Sect, p B-1
42. Ash J., Berg M., and Coiera E.W. Some unintended consequences of information technology in health care: The nature of patient care information system-related errors. J Am Med Inform Assoc 11 2 (2004) 104-112
43. Koppel R., Metlay J.P., Cohen A., et al. Role of computerized physician order entry systems in facilitating medication errors. J Am Med Assoc 293 10 (2005) 1197-1203
44. Campbell E., Sittig D., Ash J., Guappone K., and Dykstra R. Types of unintended consequences related to computerized provider order entry. J Am Med Inform Assoc 13 5 (2006) 547-556
45. Wetter T. To decay is system: The challenges of keeping a health information system alive. Int J Med Inf 76S (2007) S252-S260
46. Harrison M.I., Koppel R., and Bar-Lev S. Unintended consequences of information technologies in health care-An interactive sociotechnical analysis. J Am Med Inform Assoc 14 5 (2007) 542-549
47. Silverstein S. Sociotechnologic issues in clinical computing: Common examples of healthcare IT difficulties. http://www.ischool.drexel.edu/faculty/ssilverstein/failurecases/?loc=home Accessed: Aug 4, 2008
48. Vogelsmeier A.A., Halbersleben J.R.B., and Scott-Cawiezell J.R. Technology implementation and workarounds in the nursing home. J Am Med Inform Assoc 15 1 (2008) 114-119
49. Koppel R., Wetterneck T., Telles J.L., and Karsh B.-T. Workarounds to barcode medication administration systems: Their occurrences, causes, and threats to patient safety. J Am Med Inform Assoc 15 4 (2008) 408-423
50. Brooks Jr. F.P. The Mythical Man-Month: Essays on Software Engineering (1975), Addison-Wesley, Reading, MA
51. Glass R. The Universal Elixir, and Other Computing Projects Which Failed (1977), Computing. Trends, Seattle
52. Sauer C. Why Information Systems Fail: A Case Study Approach (1993), Alfred Waller, Oxfordshire, UK
53. Kaplan B., and Shaw N. Future directions in evaluation research: People, organizational, and social issues. Methods Inf Med 43 3-4 (2004) 215-231
54. Lorenzi N., and Riley R.T. Managing change: An overview. J Am Med Inform Assoc 7 2 (2000) 116-124
55. van der Meijden M.J., Tange H.H., Troost J., and Hasman A. Determinants of success of inpatient clinical information systems: A literature review. J Am Med Inform Assoc 10 3 (2003) 235-243
56. Brender J., Ammenwerth E., Nykänen P., and Talmon J. Factors influencing success and failure of health informatics systems-A pilot Delphi study. Methods Inf Med 45 1 (2006) 125-136
57. Goldfinch S. Pessimism, computer failure, and information systems development in the public sector. Pub Adm Rev 67 Sept/Oct (2007) 917-929
58. Ammenwerth E., and de Keizer N. A web-based inventory of evaluation studies in medical informatics 1982-2002. http://evaldb.umit.at Accessed: Aug 4, 2008
59. European Federation of Medical Informatics. Bad health informatics can kill. http://iig.umit.at/efmi/badinformatics.htm Accessed: Feb 8, 2009
60. Paré G., Sicotte C., Jaana M., and Girouard D. Prioritizing the risk factors influencing the success of clinical information systems. Methods Inf Med 47 3 (2008) 251-259
61. Ash J.S., Anderson N.R., and Tarczy-Hornoch P. People and organizational issues in research systems implementation. J Am Med Inform Assoc 15 3 (2008) 283-289
62. Ash J., Stavri P.Z., and Kuperman G.J. A consensus statement on considerations for a successful CPOE implementation. J Am Med Inform Assoc 10 (2003) 229-234
63. Kitch P., and Yasnoff W.A. Managing IT personnel and projects. In: O'Carrol P.W., Yasnoff W.A., Ripp L.H., and Martin E.L. (Eds). Public Health Informatics and Information Systems (2003), Springer, New York 159-178. http://books.google.com/books?id=ap6uCR0Ybo4C%26pg=PA66%26lpg=PA66%26dq=yasnoff+health+IT+success%26source=bl%26ots=B5PzENd9QC%26sig=3mSlWnrSFdrsYY2ZnNCrozgTIRI%26hl=en%26sa=X%26oi=book_result%26resnum=1%26ct=result%23PPA59,M1 http://books.google.com/books?id=ap6uCR0Ybo4C&pg=PA66&lpg=PA66&dq=yasnoff+health+IT+success&source=bl&ots=B5PzENd9QC&sig=3mSlWnrSFdrsYY2ZnNCrozgTIRI&hl=en&sa=X&oi=book_result&resnum=1&ct=result#PPA59,M1. Accessed: Dec 29, 2008
64. Glaser J. Management's role in IT project failure. Healthc Financ Manage 2004 October, 2004. http://findarticles.com/p/articles/mi_m3257/is_10_58/ai_n6274067/pg_1?tag=artBody Accessed: Jan 1, 2009
65. Common Causes of Project Failure (2005), Office Of Government Commerce, London. http://www.ogc.gsi.gov.uk/documents/cp0015.pdf Accessed: Dec 29, 2009
66. AHRQ. Health IT adoption toolbox. http://healthit.ahrq.gov/portal/server.pt?open=512&objID-1077&cached=true&mode=28userID=7330 Accessed: Jan 1, 2009
67. Lorenzi N.M., Novak L.L., Weiss J.B., Gadd C.S., and Unertl K.M. Crossing the implementation chasm: A proposal for bold action. J Am Med Inform Assoc 15 3 (2008) 290-296
68. In: Leviss J., Keenan G., Ozeran L., et al. (Eds). Implementation Lessons Learned (2009), American Health Information Management Association, Chic
69. The Standish Group. CHAOS report, 1995. http://net.educause.edu/if/library/pdf/NCP08083B.pdf Accessed: Dec 29, 2008
70. The Standish Group. Extreme chaos, 2001. http://www.quarrygroup.com/wp-content/uploads/art-standishgrou-CHAOS0report.pdf Accessed: Dec 29, 2008
71. Avison D., and Young T. Time to rethink health care and ICT?. Commun ACM 50 6 (2007) 69-74
72. Kaplan B. The medical computing "lag": Perceptions of barriers to the application of computers to medicine. Int J Technol Assess Health Care 3 1 (1987) 123-136
73. Kaplan B. The Computer Prescription: Medical Computing, Public Policy and Views of History. Sci, Tech, Human Values 20 1 (1995) 5-38
74. Rosencrance L.K., Cio C., and Dodd. Resigns. Computerworld 2006, November 9. http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleID=9004940 Accessed: Dec 30, 2008
75. Rosencrance L. Problems abound for Kaiser e-health records management system. Computerworld 2006, November 13. http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleID=9005004 Accessed: Dec 30, 2008
76. Han Y., Carcillo J., Venkataraman S., et al. Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system. Pediatrics 116 6 (2005) 1506-1512
77. Del Beccaro M.A., Jeffries H.E., Eisenberg M.A., and Harry E.D. Computerized provider order entry implementation: No association with increased mortality rates in an intensive care unit. Pediatrics 2006. http://pediatrics.org/.cgi/doi/10.1542/peds.2006-0367 Accessed: Jul 3, 2006
78. Wetter T. Lessons learned from bringing knowledge-based decision support into routine use. Artif Intell Med 24 3 (2002) 195-203