Computer technology and clinical work: Still waiting for godot

JAMA

Volumn 293, Issue 10, 2005, Pages 1261-1263

  Wears, Robert L ^a,b   Berg, Marc ^c  

^a UNIVERSITY OF FLORIDA COLLEGE OF MEDICINE   (United States)

^b ST MARY S HOSPITAL   (United Kingdom)

^c ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; COMPUTER; EDITORIAL; HEALTH CARE; HEALTH CARE QUALITY; HUMAN; INFORMATION SYSTEM; MEDICAL DECISION MAKING; MEDICAL INFORMATICS; MEDICAL LITERATURE; MEDICATION ERROR; PRIORITY JOURNAL; SAFETY; TECHNOLOGY; UNIVERSITY HOSPITAL; DECISION SUPPORT SYSTEM; HOSPITAL ORGANIZATION; MEDICAL INFORMATION SYSTEM; NOTE; STATISTICS; TREATMENT OUTCOME;

CLINICAL PHARMACY INFORMATION SYSTEMS; DECISION SUPPORT SYSTEMS, CLINICAL; HUMANS; MEDICATION ERRORS; MEDICATION SYSTEMS, HOSPITAL; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE);

EID: 14544294906     PISSN: 00987484     EISSN: None     Source Type: Journal    
DOI: 10.1001/jama.293.10.1261     Document Type: Editorial

References (32)

1. Berg M. Health Information Management: Integrating Information Technology in Health Care Work. London, England: Routledge; 2004.
2. Garg AX, Adhikari NKJ, McDonald H, et al. Effects of computerized clinical decision support systems on practitioner performance and patient outcomes: a systematic review. JAMA. 2005;293:1223-1238.
3. Koppel R, Metlay JP, Cohen A, et al. Role of computerized physician order entry systems in facilitating medication errors. JAMA. 2005;293:1197-1203.
4. Kaplan B. Evaluating informatics applications - some alternative approaches: theory, social interactionism, and call for methodological pluralism. Int J Med Inform. 2001;64:39-56.
5. Bainbridge L. Ironies of automation: increasing levels of automation can increase, rather than decrease, the problems of supporting the human operator. In: Rasmussen J, Duncan K, Leplat J, eds. New Technology and Human Error. Chichester, England: Wiley; 1987:276-283.
6. Neumann PG. Computer-Related Risks. New York, NY: ACM Press; 1995.
7. Neumann PG. The Risks Digest. Available at: http://catless.ncl.ac.uk/ risks. Accessed September 16, 2002.
8. Rochlin GI. Trapped in the Net: The Unanticipated Consequences of Computerization. Princeton, NJ: Princeton University Press; 1997.
9. Tenner E. Why Things Site Sack: Technology and the Revenge of Unintended Consequences. New York, NY: Vintage Books; 1997.
10. Cook RI, Woods DD. Adapting to new technology in the operating room. Hum Factors. 1996;38:593-613.
11. Cook RI, Woods DD. Implications of automation surprises in aviation for the future of total intravenous anesthesia (TIVA). J Clin Anesth. 1996;8(3 suppl):29S-37S.
12. Cook RI, Woods DD, Howie MB, et al. Case 2-1992: unintentional delivery of vasoactive drugs with an electromechanical infusion device. J Cardiothorac Vasc Anesth. 1992;6:238-244.
13. Ash JS, Berg M, Coiera E. Some unintended consequences of information technology in health care: the nature of patient care information system-related errors. J Am Med Inform Assoc. 2004;11:104-112.
14. Wears RL, Perry SJ, Cook RI. The role of automation in complex system failures. J Patient Safety. In press.
15. Cook RI. Safety technology: solutions or experiments? Nurs Econ. 2002;20:80-82.
16. Sommerville I. Software Engineering. 3rd ed. Reading, Mass: Addison-Wesley Publishing Co; 1989.
17. Littlejohns P, Wyatt JC, Garvican L. Evaluating computerised health information systems: hard lessons still to be learnt. BMJ. 2003;326:860-863.
18. Woods DD. Designs are hypotheses about how artifacts shape cognition and collaboration. Ergonomics. 1998;41:168-173.
19. Carroll JM, Campbell RL. Artifacts as psychological theories. Behav Inf Technol. 1989;8:247-256.
20. Aarts J, Doorewaard H, Berg M. Understanding implementation: the case of a computerized physician order entry system in a large Dutch university medical center. J Am Med Inform Assoc. 2004;11:207-216.
21. Woods DD. Steering the reverberations of technology change on fields of practice: laws that govern cognitive work. Available at: http://csel.eng.ohio- state.edu/laws/laws_talk/media/0_steering.pdf. Accessed September 23, 2002.
22. Edmondson AC. Framing for learning: lessons in successful technology implementation. Calif Manage Rev. 2003;45:34-51.
23. Kirlik A. Requirements for psychological models to support design: toward an ecological task analysis. In: Flach J, Hancock P, Caird J, Vicente KJ, eds. Global Perspectives on the Ecology of Human Machine Systems, Vol 1. Hillsdale, NJ: Lawrence Erlbaum; 1995:68-120.
24. Berg M. Rationalizing Medical Work. Cambridge, Mass: MIT Press; 1997.
25. Timmermans S, Berg M. The Cold Standard: The Challenge of Evidence-Based Medicine and Standardization in Health Care. Philadelphia, Pa: Temple University Press; 2003.
26. Klein G. Sources of Power. Cambridge, Mass: MIT Press; 1998.
27. Klein GA, Orasanu J, Calderwood R, Zsambok CE, eds. Decision Making in Action: Models and Methods. Norwood, NJ: Ablex Publishing Co; 1993.
28. Weick KE. Sensemaking in Organizations. Thousand Oaks, Calif: Sage Publications Inc; 1995.
29. Norman DA. Emotional Design: Why We Love (or Hate) Everyday Things. New York, NY: Basic Books; 2004.
30. Cook RI, Woods DD. The messy details: insights from technical work studies in health care. In: Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting. Denver, Colo: Human Factors and Ergonomics Society; 2003:379-380.
31. Nemeth CP, Cook RI, Woods DD. The messy details: insights from the study of technical work in health care. IEEE Trans Syst Man Cybern. 2004;34:689-692.
32. Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001.