Predictors of customer service training in hospitality firms

International Journal of Hospitality Management

Volumn 28, Issue 3, 2009, Pages 389-396

  Butcher, Ken ^a   Sparks, Beverley ^a   McColl Kennedy, Janet ^b  

^a GRIFFITH UNIVERSITY   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Customer service; Firm; Hospitality; Importance; Training

Indexed keywords

EID: 64449087060     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2008.10.004     Document Type: Article

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