Human resource performance index in TQM environment

International Journal of Management Practice

Volumn 1, Issue 2, 2005, Pages 131-151

  Grover, Sandeep ^a   Agrawal, V P ^b   Khan, I A ^c  

^a YMCA UNIVERSITY OF SCIENCE AND TECHNOLOGY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

^c JAMIA MILLIA ISLAMIA CENTRAL UNIVERSITY   (India)

Author keywords

graph theoretic approach; human resources; performance index; Total Quality Management (TQM)

Indexed keywords

EID: 64049116568     PISSN: 14779064     EISSN: 17418143     Source Type: Journal    
DOI: 10.1504/IJMP.2005.007132     Document Type: Article

References (21)

1. Beer, M., Eisenstat, R.A. and Spector, B. (1990) ‘Why change programs don’t produce change’, Harvard Business Review, November-December, pp.158ȓ166.
2. Brah Shaukat, A., Wong, J.L. and Rao Madhu, B. (2000) ‘TQM and business performance in the service sector: a Singapore study’, International Journal of Operations and Production Management, Vol. 20, No. 11, pp.1293–1311.
3. Chin, K.S., Pun, K.F., Xu, Y. and Chan, J.S.F. (2002) ‘An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries’, Technovation, Vol. 22, pp.707–715.
4. Deshpande Satish, P., Golhar Damodar, Y. and Stammm, C.L. (1994) ‘Human resource management in the just-in-time environment’, Production Planning and Control, Vol. 5, No. 4, pp.372–380.
5. Fazakerley, G.M. (1976) ‘A research report on the human aspects of group technology and cellular manufacture’, International Journal of Production Research, Vol. 14, No. 1, pp.123–134.
6. Herzberg, F. (2003) ‘One more time: how do you motivate employees?’, Best of HBR, Harvard Business Review, January Issue, pp.87–96.
7. Jurkat, W.B. and Ryser, H.J. (1966) ‘Matrix factorization of determinants and permanents’, Journal of Algebra, Vol. 3, pp.1–27.
8. McCambridge, J.A. and Tucker, M.L. (1998) ‘TQM implementation in state departments of transportation: view from the firing angle’, Journal of Management in Engineering, January–February, Vol. 14, No. 1, pp.49–57.
9. Mehra S., Holfman, J.M. and Sirias, D. (2001) ‘TQM as a management strategy for the next millennia’, International Journal of Operations and Production Management, Vol. 21, Nos. 5–6, pp.855–876.
10. Mohan, M., Gandhi, O.P. and Agrawal, V.P. (2003) ‘Systems modeling of a coal based steam power plant’, in J. Power and Energy (Eds.) Journal of Power and Energy, Proceedings of Institute of Mechanical Engineers, Vol. 217, pp.259–277.
11. Narsingh, D. (2000) Graph Theory with Application to Engineering and Computer Science, New Delhi: Prentice Hall of India Private Ltd.
12. Robinson, D.F. and Foulds, L.R. (1980) Digraph: Theory and Techniques, London: Gordon and Breach Science Publishers.
13. Saad, G.H. and Siha, S. (2000) ‘Managing quality: critical links and a contingency model’, International Journal of Operations and Production Management, Vol. 20, No. 10, pp.1146–1163.
14. Sila, I. and Ebrahimpour, M. (2003) ‘Examination and comparison of the critical factors of Total Quality Management (TQM) across countries’, International Journal of Production Research, Vol. 41, No. 2, pp.235ȓ268.
15. Tamini, N. (1995) ‘An empirical investigation of critical TQM factors using exploratory factor analysis’, International Journal of Production Research, Vol. 33, No. 11, pp.3041ȓ3051.
16. Taylor, W.A. (1997) ‘Leadership challenges for smaller organizations: self-perceptions of TQM implementation’, Omega – The International Journal of Management Science, Vol. 25, No. 5, pp.567ȓ579.
17. Taylor, W.A. and Wright, G.H. (2003) ‘A longitudinal study of TQM implementation: factors influencing success and failure’, Omega – The International Journal of Management Science, Vol. 31, pp.97ȓ111.
18. Teal, T. (1996) ‘The human side of management’, Harvard Business Review, November-December, pp.35ȓ43.
19. Venkataswamy, R. and Agrawal, V.P. (1997) ‘A digraph approach to quality evaluation of an automotive vehicle’, Quality Engineering, Vol. 9, No. 3, pp.405ȓ417.
20. Wilkinson, A. (1992) ‘The other side of quality: soft issues and human resource dimension’, Total Quality Management, Vol. 8, No. 4, pp.181ȓ194.
21. Yung, W.K.C. (1997) ‘The values of TQM in the revised ISO 9000 quality system’, International Journal of Operations and Production Management, Vol. 17, No. 2, pp.221ȓ230.