TQM implementation in state departments of transportation: View from the firing line

Journal of Management in Engineering

Volumn 14, Issue 1, 1998, Pages 49-57

  McCambridge, James A ^a   Tucker, Mary L ^a  

^a Department of Environmental and Radiological Health Sciences   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DECISION THEORY; PROBLEM SOLVING; STRATEGIC PLANNING; SUPERVISORY PERSONNEL; VALUE ENGINEERING;

CUSTOMER IMPORTANCE RANKINGS; MANAGERIAL PERCEPTIONS;

TOTAL QUALITY MANAGEMENT;

EID: 0031682786     PISSN: 0742597X     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)0742-597X(1998)14:1(49)     Document Type: Review

References (11)

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3. Francois, F. B. (1994). Memorandum on AASHTO Standing Committee on Quality, July 28, 1994. American Association of State Highway and Transportation Officials, Washington, D.C.
4. Graves, R. (1993). "Total quality: Does it work in engineering organizations?" J. Mgmt. in Engrg., 9(4), 444-455.
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10. Strange, P., and Vaughn, G. (1993). TQM: A view from the playing field. J. Mgmt. in Engrg., 9(4), 390-398.
11. Tuggle, D. (1994). "The national quality initiative." Public Roads, 33-35.