Designing technology as an embedded resource for troubleshooting

Computer Supported Cooperative Work

Volumn 18, Issue 2-3, 2009, Pages 199-227

  Castellani, Stefania ^a   Grasso, Antonietta ^a   O'Neill, Jacki ^a   Roulland, Frederic ^a  

^a XEROX RESEARCH CENTRE EUROPE   (France)

Author keywords

Device troubleshooting; Diagnostics; Embedded systems; Ethnography; Ethnomethodology; Help systems; Immediate and remote help giving; Situated action; Socio technical assemblies; Work practice studies

Indexed keywords

DEVICE TROUBLESHOOTING; DIAGNOSTICS; ETHNOGRAPHY; ETHNOMETHODOLOGY; HELP SYSTEMS; IMMEDIATE AND REMOTE HELP-GIVING; SITUATED ACTION; SOCIO-TECHNICAL ASSEMBLIES; WORK PRACTICE STUDIES;

INTEGRATED CIRCUITS; SYSTEMS ANALYSIS; TECHNOLOGY;

EMBEDDED SYSTEMS;

EID: 63949087121     PISSN: 09259724     EISSN: 15737551     Source Type: Journal    
DOI: 10.1007/s10606-008-9088-1     Document Type: Article

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