Using real-life troubleshooting interactions to inform self-assistance design

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 3585 LNCS, Issue , 2005, Pages 377-390

  O'Neill, Jacki ^a   Grasso, Antonietta ^a   Castellani, Stefania ^a   Tolmie, Peter ^a  

^a XEROX RESEARCH CENTRE EUROPE   (France)

Author keywords

[No Author keywords available]

Indexed keywords

ONLINE SYSTEMS; PRINTERS (COMPUTER); REAL TIME SYSTEMS; SEARCH ENGINES; SOFTWARE AGENTS; USER INTERFACES;

HUMAN AGENTS; INTERACTIONAL BUILDING BLOCKS; SELF-ASSISTANCE DESIGN; TROUBLESHOOTING INTERACTIONS;

COMPUTER SOFTWARE MAINTENANCE;

EID: 33645958593     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/11555261_32     Document Type: Conference Paper

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