Cost-effective firm investments in customer information privacy

Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS

Volumn , Issue , 2009, Pages

  Kauffman, Robert J ^a   Lee, Yong J ^a   Sougstad, Ryan ^b  

^a ARIZONA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Financial economics; Information privacy; Privacy protection; Profit at risk; Value at risk

Indexed keywords

FINANCIAL ECONOMICS; INFORMATION PRIVACY; PRIVACY PROTECTION; PROFIT-AT-RISK; VALUE-AT-RISK;

EARNINGS; ECONOMICS; ELECTRONIC COMMERCE; INFORMATION DISSEMINATION; SALES; VALUE ENGINEERING;

CUSTOMER SATISFACTION;

EID: 63349089430     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2009.135     Document Type: Conference Paper

References (18)

1. Ashrafi, N. and Kuilboer, J. Online privacy policies: an empirical perspective on self-regulatory practices. J. Elec. Comm. in Organizations, 3, 4, 2005, 61-74.
2. Best, P. W. Implementing Value at Risk. John Wiley and Sons, New York, NY, 1998.
3. Chen, Y. and Barnes, S. Initial trust and online buyer behaviour. Ind. Mgmt. Data Sys., 107, 1, 2007, 21-36.
4. Culnan, M.J. How did they get my name? an exploratory investigation of consumer attitudes toward secondary information use. MIS Qtrly., 17, 3, 1993, 341-363.
5. Eastlick, M. A. and Lotz, S. L., and Warrington P. Understanding online B2C relationships: an integrated model of privacy concerns, trust, and commitment. Journal of Business Research, 59, 8, 2006, 877-886.
6. Hann, I., Hui, K., Lee, S. T. and Png, I. P.L. Overcoming online information privacy concerns: an information processing theory approach. J. Mgmt. Info. Sys., 24, 2, 2007, 13-42.
7. Jorion, P. Value at Risk: The Benchmark for Controlling Market Risk. McGraw-Hill Professional Book Group, Blacklick, OH., 2000.
8. Kauffman, R. J., and Sougstad, R. Risk management and optimal IT services contract design. Workshop on IS and Economics, Montreal, Canada, December 2007.
9. Kirk, J. Google calls for global online privacy standard. IDG News Service, London, UK, September 14, 2007. Available at www.infoworld.com/article/ 07/09/ 14/Google-calls-for-global-online-privacy-standard-1. html. Last accessed on September 15, 2008.
10. Kim, D. J., Ferrin, D. J. and Rao, H. R. A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents, Dec. Supp. Sys., 44, 2, 2008, 544-564.
11. Lacey, R. and Morgan, J. Committed customers as strategic marketing resources, J. Rel. Mkts., 6, 2, 2007, 51-65.
12. Laudon, K. C. Markets and privacy. Comm. ACM, 39, 9, 1996, 92-104.
13. Milne G. R., and Culnan, M. J. Using the content of online privacy notice to inform public policy: a longitudinal analysis of the 1998-2001 U.S. Web surveys. Info. Soc., 18, 5, 2002, 345-359.
14. Otjacques, B, Hitzelberger, P. and Feltz, F. Interoperability of e-government information systems: issues of identification and data sharing. J. Mgmt. Info. Sys., 23, 4, 2007, 29-52.
15. Rose, E. A. An examination of the concern for information privacy in the New Zealand regulatory context. Info. and Mgmt., 43, 3, 2006, 322-335.
16. Schwaig, K. S., Kane, G.C., and Storey, V.C. Compliance to the fair information practices: how are the Fortune 500 handling online privacy disclosures? Info. and Mgmt., 43, 7, 2006, 805-820.
17. Smith, H.J., Milberg, S.J., and Burke, S.J. Information privacy: measuring individuals' concerns about organizational practices. MIS Qtrly., 20, 2, 1996, 167-196.
18. Wang, H., K. O. Lee and C. Wang. Consumer privacy concerns about Internet marketing. Comm. ACM, 41, 3, 1998, 63-70.