Improving the quality of process reference models: A quality function deployment-based approach

Decision Support Systems

Volumn 47, Issue 1, 2009, Pages 60-71

  Matook, Sabine ^a   Indulska, Marta ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Quality function deployment; Reference model; Reference model characteristics; Reference model quality

Indexed keywords

QUALITY CONTROL; QUALITY MANAGEMENT;

ACADEMIC WORKS; DEVELOPMENT APPROACHES; MEASUREMENT INSTRUMENTS; PROCESS REFERENCE MODELS; REFERENCE MODEL; REFERENCE MODEL CHARACTERISTICS; REFERENCE MODEL QUALITY;

QUALITY FUNCTION DEPLOYMENT;

EID: 63149132017     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2008.12.006     Document Type: Article

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