Preparing medical students to become attentive listeners

Medical Teacher

Volumn 31, Issue 1, 2009, Pages 22-29

  Boudreau, J Donald ^a   Cassell, Eric ^b   Fuks, Abraham ^a  

^a MCGILL UNIVERSITY   (Canada)

^b Department of Obstetrics Gynecology   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ATTENTION; ATTITUDE OF HEALTH PERSONNEL; AUDITORY PERCEPTION; CLINICAL COMPETENCE; CURRICULUM; EDUCATION, MEDICAL, UNDERGRADUATE; ETHICS, CLINICAL; HUMANS; MODELS, EDUCATIONAL; NEEDS ASSESSMENT; PROFESSIONAL-PATIENT RELATIONS; STUDENTS, MEDICAL; UNITED STATES; VERBAL BEHAVIOR;

EID: 62149152327     PISSN: 0142159X     EISSN: 1466187X     Source Type: Journal    
DOI: 10.1080/01421590802350776     Document Type: Article

References (30)

1. Aristotle (1959) Art of Rhetoric. Book I. Chapter III, Harvard University Press, Cambridge, Massachusetts
2. Bakhtin, MM (1981) Discourse in the novel. The Dialogic Imagination, University of Texas Press. Austin, Texas
3. Baron, RJ (1985) An introduction to medical phenomenology: I can't hear you while I'm listening. Ann Intern Med, 103, pp. 606-611.
4. Bedell, S., Gradboys, TB, Bedell, E. and Lown, B. (2004) Words that harm, words that heal. Arch Intern Med, 164, pp. 1365-1368.
5. Boudreau, JD (2007) A healing curriculum. Med Educ, 41, pp. 1193-1201.
6. Boudreau, JD, Jagosh, J., Slee, R., Macdonald, ME and Steinert, Y. (2008) Patients' perspectives on physicians' roles: Implications for curricular reform. Acad Med. In print
7. Bub, B. (2004) The patient's lament: Hidden key to effective communication: How to recognize and transform. Med Humanities, 30, pp. 63-69.
8. Cassell, EJ (1985) Talking with patients. Volume 1. The Theory of Doctor-Patient Communication, MIT Press, Cambridge, Massachusetts
9. Cassell, EJ (1985) Talking with Patients. Volume 2. Clinical Technique, MIT Press, Cambridge, Massachusetts
10. Chisholm, A., Cairncross, L. and Askham, J. (2006) Setting Standards. The View of Members of the Public and Doctors on the Standards of Care and Practice they Expect of Doctors, pp. 18-25. The Picker Institute, Europe
11. Cruess, RL and Cruess, SR (1997) Teaching medicine as a profession in the service of healing. Acad Med, 72, pp. 941-952.
12. Duffy, FD, Gordon, GH, Whelan, G., Cole-kelly, KS and Frankel, R. (2004) Assessing competence in communication and interpersonal skills: The Kalamazoo II report. Acad Med, 79, pp. 495-507.
13. Edinburgh Declaration (1988) Lancet, 322:8608, pp. 464-465.
14. Fleischman, S. (1999) I am..., I have... I suffer from...: A linguist reflects on the language of illness and disease. J Med Human, 20, pp. 3-32.
15. Foster, C., Dahill, LE and Golemon, LA (2006) Educating Clergy. Teaching Practices and Pastoral Imagination, The Carnegie Foundation for the Advancement of Teaching. Stanford, California
16. Golman, D. (1991) All too often, the doctor isn't listening, studies show. New York Times. 1991. November 13:SEct. C:1 (col 1)
17. Jackson, SW (1992) The listening healer in the history of psychological healing. Am J Psychiatry, 149, pp. 1623-1632.
18. Kleinman, A. (1988) The Illness Narrative. Suffering, Healing and the Human Condition, Basic Books, New York
19. Levinson, W., Roter, DL, Mullooly, JP, Dull, VT and Frankel, R. (1997) Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons. JAMA, 277, pp. 553-559.
20. Lipkin, M., Putnam, SM and Lazare, A. (1995) The Medical Interview: Clinical care, Education, and Research, Springer, New York
21. Makoul, G. (2001) The SEGUE framework for teaching and assessing communication skills. Patient Educ Counsel, 45, pp. 23-34.
22. Mishler, EG, Clark, JA, Ingelfinger, J. and Simon, MP (1989) The Language of Attentive Patient Care: A Comparison of two Medical Interviews. J Gen Intern Med, 4, pp. 325-335.
23. Oxford English Dictionary (2008)
24. Petrie, C. (1964) What we don't know about listening. J Commun, 14, pp. 248-252.
25. Robertson, K. (2005) Active listening: More than just paying attention. Aust Fam Phy, 34, pp. 1053-1055.
26. Silverman, J., Kurtz, S. and Draper, J. (2005) Skills for Communicating with Patients, Radcliff publishing, Oxford, UK
27. Toussaint, IH (1960) A classified summary of listening-1950-1959. J Commun, 10, pp. 125-134.
28. Vincent, C., Yong, M. and Phillips, A. (1994) Why do people sue doctors? A study of patients and relatives taking legal action. Lancet, 343, pp. 1609-1613.
29. Watson, KW, Lazarus, CJ and Thomas, T. (1999) First-year medical students' listener preferences: A longitudinal study. Int J Listening, 13, pp. 1-11.
30. Weaver, JB, Watson, KW and Barker, LL (1996) Individual differences in listening styles; do you hear what I hear?. Personality Individ Diff, 20, pp. 381-388.