Online customer communities: Perspectives from customers and companies

Business Information Review

Volumn 26, Issue 1, 2009, Pages 44-50

  Paterson, Lorraine ^a  

^a User Vision ^*  (United Kingdom)

Author keywords

Knowledge exchange; Managing online customer communities; Online community participation; Online customer service; Sanctioned and unsanctioned online communities; Social communities

Indexed keywords

EID: 60849100806     PISSN: 02663821     EISSN: 17416450     Source Type: Journal    
DOI: 10.1177/0266382108101307     Document Type: Article

References (9)

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