Facilitating positive emotional labor in peer-providers of mental health services

Administration in Social Work

Volumn 33, Issue 1, 2009, Pages 3-22

  Mancini, Michael A ^a   Lawson, Hal A ^b  

^a SAINT LOUIS UNIVERSITY   (United States)

^b STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

Emotional competence; Emotional labor; Mental health; Peer services; Workforce development

Indexed keywords

EID: 60649117547     PISSN: 03643107     EISSN: 15444376     Source Type: Journal    
DOI: 10.1080/03643100802508619     Document Type: Article

References (56)

1. Adelmann, P.K. (1995), Emotional labor as a potential source of job stress. In S.L. Sauter & L. R. Murphy (eels,), Organizational risk factors for stress (pp. 371-381), Washington, DC: American Psychological Association.
2. Anthony, W.A., (1993). Recovery from mental illness: The guiding vision of the mental health service system in the 1990's. Psychosocial Rehabilitation Journal, 16, 11-23.
3. Ashforth, B. (2001). Role transitions in organizational life: An identity-based perspective. Mahwah, NJ: Lawrence Erlbaum,
4. Ashforth, B., & Humphrey, R. (1993). Emotional labor in sendce roles: The influence of Identity. Academy of Management Review, 18(1), 88-115.
5. Ashforth, B., & Saks, A. (2004). Feeling your way: Emotions and organizational entry. In Lord, R. Klimoski, R., & Kanfer, R. (eds.). Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (pp. 331-369). San Francisco: Jossey-Bass.
6. Brotheridge, C.M., and Lee, R.T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7(1), 57-67.
7. Brotheridge, C., and Grandey, A. (2002). Emotional labor and burnout: Comparing two perspectives of people work, Journal of Vocational Behavior, 60(Y), 17-39.
8. Chamberlin, J. (1990). The ex-patients movement: Where we've been and where we're going. The Journal of Mind and Behavior, 11, 323-336.
9. Chamberlin, J. (1995). Rehabilitating ourselves: The psychiatric survivor movement. International Journal of Mental Health 24, 39-46.
10. Charmaz, K. (2000). Grounded theory, objectivist and constructivist methods. In N. Denzin and Y. Lincoln (Eds,), Handbook of qualitative research: Second edition (pp. 509-535). Thousand Oaks, CA: Sage.
11. Clarke, G., Herinckx, Ft., Kinney, R., Paulson, R., Cutler, D., & Oxman, E. (2000). Psychiatric hospitalizations, arrests, emergency room visits, and homelessness of clients with serious and persistent mental illness: Findings from a randomized trial of two ACT programs vs. usual care. Mental Health Services Research, 2, 155-164.
12. Constantino, V., & Nelson, G. (1995). Changing relationships between self-help groups and mental health professionals: Shifting ideology and power. Canadian Journal of Community Mental Health, 14(2), 55-70.
13. Davidson, L., Chinman, M., Kloos, B., Weingarten, R., Stayner, D., & Tebes, J. (1999). Peer support among individuals with severe mental illness: A review of the evidence. Clinical psychology: Science and Practice, 6, 165-187.
14. Deegan, P. (1997). Recovery and empowerment for people with psychiatric disabilities. Social Work and Health Care, 25, 11-24.
15. England, P., & Folbre, N. (1999). The cost of caring. The Annals of the American Academy of Political and Social Science, 561, 39-51.
16. Frese, F. J., & Davis, W. W. (1997). The consumer-survivor movement, recovery, and consumer professionals. Professional Psychology: Research and Practice, 28, 243-245.
17. Glaser, B. G. & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research, Chicago: Aldine.
18. Goleman, D. (1996). Emotional intelligence: Why it can matter more than IQ. London: Bloomsbury,
19. Grandey, A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
20. Grandey, A. (2003). When the show must go on: Surface acting and deep acting as determinants of emotional exhaustion and peer-related service delivery. Academy of Management Journal, 46(1), pp. 86-96.
21. Hardiman, E.R. (2007). Referral to consumer-run programs by mental health providers: A national survey. Community Mental Health Journal, 43(3), 197-210.
22. Himmelweit, S. (1999). Caring labor. The Annals of the American Academy of Political and Social Science, 561, 27-38.
23. Hodges, J.Q., & Hardiman, E.R. (2006). Promoting healthy organizational partnerships and collaboration between consumer-run and community mental health agencies. Administration and Policy in Mental Health and Mental Health Services Research, 33(3), 267-278.
24. Hochschild, A. (1983). The managed heart. Berkeley, CA: University of California Press.
25. James, N. (1992). Care = organization+physical labour+emotional labour. Sociology of Health and Illness, 14, 488-509.
26. Katz, A., & Bender, E., eds. (1976). The strength in us: Self-help groups in the modern World. New York: Franklin Watts.
27. Katz, A. & Bender, E. (1990). Helping one another: Self-help groups in a changing World. Oakland, CA: Third Party Publishing.
28. Klein, A., Cnaan, R., & Whitecraft, J. (1998). Significance of peer social support for dually diagnosed clients: Findings from a pilot study. Research on Social Work Practice, 8, 529-551.
29. Kurtz, L.F. (1988) Mutual aid for affective disorders: The Manic Depressive and Depressive Association. American Journal of Orthopsychiatry, 58, 152-155.
30. Larson, E.B., and Yao, X. (2005). Clinical empathy as emotional labor in the physician-patient relationship. JAMA, 293, 1100-1106
31. Lawson, H. A. (Under Review). The Regulation and Management of Emotional Labor in Public. Child Welfare: Implications for Workforce Optimization and Stabilization.
32. Loseke, D.R., and Cahill, S.E. (1986). Actors in search of a character: Student social workers' quest for personal identity. Symbolic Interaction, 9, 245-258.
33. Mead, S., Hilton, D., & Curtis, L. (2001). Peer support: A theoretical perspective. Psychiatric Rehabilitation Journal, 25, 134-141.
34. nd ed,). Thousand Oaks, CA: Sage Publications.
35. Morris, J.A., and Feldman, D.C. (1996). The dimensions, antecedents and consequences of emotional labor. The Academy of Managemmt Review, 21(4), 986-1010.
36. New Freedom Commission on Mental Health (2003). Achieving the promise: Transforming mental health care in America. Washington, D.C: U.S. Government Printing Office.
37. Powell, T., Yeaton, W., Hill, E., & Silk, K. (2001). Predictors of psychosocial outcomes for patients with mood disorders: The effects of self-help group participation. Psychiatric Rehabilitation Journal, 25, 3-11.
38. Pugh, S.D. (2004). Emotional regulation in individuals and dyads: Causes, costs, and consequences. In R. Lord, R. Klimoski, & R. Kanfer, eds. Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (pp. 147-182). San Francisco: Jossey-Bass.
39. Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23, 125-154.
40. Rafaeli, A. (1989). When cashiers meet customers. An analysis of the role of supermarket cashiers. Academy of Management Journal, 32, 245-273.
41. Riessman, F., & Carroll, D. (1995). Redefining self-help: Policy and practice. San Francisco: Jossey-Bass.
42. Salzer, M., Rappaport, J., & Segre, L. (1999). Professional appraisal of professionally led and self-help groups. American Journal of Orthopsychiatry, 69(7), 536-540.
43. Schaufeli, W. B., van Dierendonck, D., & van Gorp, K. (1996). Burnout and reciprocity: Towards a dual-level social exchange model. Work & Stress, 10, 225-237.
44. Scheid, T. (2004). Tie a knot and hang on: Providing mental health care in a turbulent Environment. New York: Aldine De Gruyter.
45. nd ed.) San Francisco: Jossey-Bass.
46. Solomon, P. (2004). Peer support/peer provided services: Underlying processes, benefits, and critical ingredients. Psychiatric Rehabilitation Journal, 27(4), pp. 392-401.
47. Solomon, P., & Draine, J. (1995a). The efficacy of consumer case management team: 2-year outcomes of a randomized trial. The Journal of Mental Health Administration, 22, pp. 135-146.
48. Solomon, P. & Draine, J. (1995b) One year outcomes of a randomized trial of consumer case management. Evaluation & Program Planning, 18, pp. 117-127.
49. Strauss, A.L. (1987). Qualitative analysis for social scientists. Cambridge, UK: Cambridge University Press.
50. Steinberg, R., & Figart, D. (1999). Emotional labor since "The Managed Heart." The Annals of the American Academy of Political and Social Science, 561, pp. 8-38.
51. Stewart, M., Banks, S., Crossman, D., & Poel, D. (1994). Partnerships between health professionals and self-help groups: Meanings and mechanisms. Prevention in Human Sendces, 11, 199-240.
52. Strauss, A.L., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage.
53. Sutton, R.I. (1991). Maintaining norms about expressed emotions. The case of bill collectors. Administrative Science Quarterly, 36, 245-268
54. U.S. Department of Health and Human Services (1999). Mental health: A report of the Surgeon General. Washington, D.C.: U.S. Government Printing Office.
55. Wenger, E. (1999) Communities of practice: Learning, meaning and identity. Cambridge, UK: Cambridge University Press.
56. Wharton, A.S. (1993). The affective consequences of service work. Work and Occupations, 20, 205-232.