Culture-related service expectations: A comparative study using the kano model

Quality Management in Health Care

Volumn 18, Issue 1, 2009, Pages 48-58

  Al Sayyari, Abdulla A ^l,m   Hejaili, Fayez F ^a   Assad, Lina ^b   Shaheen, Faissal A ^c   Moussa, Dujana H ^d   Karkar, Ayman ^e   Alrukhaimi, Mona ^f   Barhamein, Majdah ^g   Al Suwida, Abdulkareem ^h   Al Alhejaili, Faris F ⁱ   Al Harbi, Ali S ^j   Al Homrany, Mohamed ^k   Attar, Bisher ⁿ  

^a KING FAHAD NATIONAL GUARD HOSPITAL   (Saudi Arabia)

^b Research Center

^c Jeddah Kidney Centre   (Saudi Arabia)

^d The General Directorate of Armed Forces Health Services   (Saudi Arabia)

^e DAMMAM CENTRAL HOSPITAL   (Saudi Arabia)

^f DUBAI HOSPITAL   (United Arab Emirates)

^g King Fahd Specialist Hospital   (Saudi Arabia)

^h KING KHALID UNIVERSITY HOSPITAL   (Saudi Arabia)

ⁱ KING KHALID NATIONAL GUARD HOSPITAL   (Saudi Arabia)

^j SECURITY FORCES HOSPITAL   (Saudi Arabia)

^k ASEER CENTRAL HOSPITAL   (Saudi Arabia)

^l Saudi Center for Organ Transplantation   (Saudi Arabia)

^m KING SAUD BIN ABDULAZIZ UNIVERSITY FOR HEALTH SCIENCES   (Saudi Arabia)

ⁿ NONE

more..

Author keywords

Arabs; Health care; Hemodialysis; Kano model

Indexed keywords

ADOLESCENT; ADULT; ARAB; ARTICLE; AUSTRIA; COMPARATIVE STUDY; CROSS-SECTIONAL STUDY; CULTURAL ANTHROPOLOGY; ETHNOLOGY; FEMALE; HUMAN; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUESTIONNAIRE; RENAL REPLACEMENT THERAPY;

ADOLESCENT; ADULT; ARABS; AUSTRIA; CROSS-SECTIONAL STUDIES; CULTURE; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUESTIONNAIRES; RENAL DIALYSIS; YOUNG ADULT;

EID: 60549091786     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/01.QMH.0000344593.40886.b5     Document Type: Article

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