Quality management in service ecosystems

Information Systems and e-Business Management

Volumn 7, Issue 2, 2009, Pages 199-221

  Riedl, Christoph ^a   Böhmann, Tilo ^a   Rosemann, Michael ^b   Krcmar, Helmut ^a  

^a TECHNICAL UNIVERSITY OF MUNICH   (Germany)

^b QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Quality management; Quality of service; Reference model; Requirements engineering; Service ecosystem; Service level management; Web service

Indexed keywords

EID: 59349086997     PISSN: 16179846     EISSN: 16179854     Source Type: Journal    
DOI: 10.1007/s10257-008-0080-6     Document Type: Article

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