A generic model for it services and service management

IFIP Advances in Information and Communication Technology

Volumn 118, Issue , 2003, Pages 171-184

  Dreo Rodosek, Gabi ^a  

^a LEIBNIZ SUPERCOMPUTING CENTRE   (Germany)

Author keywords

Information Modeling; IT service management; Service models

Indexed keywords

MANAGEMENT; QUALITY OF SERVICE;

INFORMATION MODELING; IT SERVICE MANAGEMENT; MANAGEMENT ACTIVITIES; MANAGEMENT RESEARCH; RESEARCH QUESTIONS; SERVICE LEVEL AGREEMENTS; SERVICE MANAGEMENT; SERVICE MODEL;

NETWORK MANAGEMENT;

EID: 34748875351     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-0-387-35674-7     Document Type: Conference Paper

References (13)

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