Enhancing digital access to local cultural heritage through e-governance: Innovations in theory and practice from Genoa, Italy

Innovation: The European Journal of Social Science Research

Volumn 21, Issue 4, 2008, Pages 389-405

  Paskaleva Shapira, Krassimira ^a,b   Azoŕin, José ^b,c   Chiabai, Aline ^c  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b KARLSRUHE INSTITUTE OF TECHNOLOGY   (Germany)

^c FONDAZIONE ENI ENRICO MATTEI   (Italy)

Author keywords

Cultural heritage; Digital access; E governance; Integrated e services; Urban cultural tourism; User participation

Indexed keywords

BOTTOM-UP APPROACH; CONFERENCE PROCEEDING; CULTURAL HERITAGE; CULTURAL TRADITION; DECISION MAKING; GOVERNANCE APPROACH; HERITAGE TOURISM; INNOVATION; MODELING; PARTICIPATORY APPROACH; STAKEHOLDER;

EURASIA; EUROPE; GENOA; GENOVA; ITALY; LIGURIA; SOUTHERN EUROPE;

EID: 59249102354     PISSN: 13511610     EISSN: 14698412     Source Type: Journal    
DOI: 10.1080/13511610802568031     Document Type: Conference Paper

References (46)

1. Abanumy, A., Al-Badi, A. and Mayhew, P. (2005) e-Government web site accessibility: In-depth evaluation of Saudi Arabia and Oman. The electronic journal of e-government, 3:3, pp. 99-106.
2. Alford, P. (2008) Open Space - a collaborative process for facilitating tourism IT partnerships. Information and communication technologies in tourism 2008, pp. 430-440. Springer, Vienna
3. Amoretti, F. (2007) International organizations' ICTs policies: e-democracy and e-government for political development. Review of policy research, 24:4, pp. 331-344.
4. Arezza, A., Paskaleva-Shapira, K., Mitsche, N., Wolf, E., Riganti, P. and Koomen, E. (2007) ISAAC user requirements for e-services and architecture, EU FP6 ISAAC project report ISAAC/WP2/TXT/D2.1
5. Asgarkhani, M. (2005) The effectiveness of e-service in local government: A case study. The electronic journal of e-government, 3:4, pp. 157-166.
6. Buhalis, D. (2003) eTourism: Information technology for strategic tourism management, Pearson Education, Harlow
7. Buhalis, D. and Pistidda, L. (2008) The impact of WiMAX on tourist destinations. Information and communication technologies in tourism 2008, pp. 383-394. Springer, Vienna
8. Carter, L. and Belanger, F. (2005) The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information systems journal, 15, pp. 5-25.
9. Centeno, C., Van Bavel, R. and Burgelman, J. C. (2005) A prospective view of e-government in the European Union. The electronic journal of e-government, 3:2, pp. 59-66.
10. Chiabai, A., Chiarullo, L., Rocca, L., Brancia, A., Vascon, S., Paskaleva, K., Azorin, J. and Lombardi, P. (2008) Report on the e-governance framework for managing cultural heritage e-services, EU FP6 ISAAC project report D4.4
11. Choudrie, J., Ghinea, G. and Weerakkody, V. (2004) Evaluating global e-government sites: A view using web diagnostic tools. The electronic journal of e-government, 2:2, pp. 105-114.
12. Ciborra, C. and Lanzarra, G. F. (1999) The transaction costs analysis of the customer-supplier relationships in product development. Cooperative knowledge processing for engineering design, Kluwer, Norwell, MA
13. Dooling, B., Burgess, L. and Cooper, J. (2002) Evaluating the use of the Web for tourism marketing: A case study from New Zealand. Tourism management, 23:5, pp. 557-561.
14. European Commission (2002) The Digicult report: Technological landscapes for tomorrow's cultural economy: Unlocking the value of cultural heritage, Office for Official Publication of the European Communities, Luxembourg
15. Go, F. M., Lee, R. M. and Russo, A. P. (2003) E-heritage in the globalizing society: Enabling cross-cultural engagement through ICT. Information technology and tourism, 6:1, pp. 55-68.
16. Haid, E., Kiechle, G., Göll, N. and Soutschek, M. (2008) Evaluation of a web-based and mobile sky touring application for GPS-enabled smart phones. Information and communication technologies in tourism 2008, pp. 313-323. Springer, Vienna
17. Henriksen, H. Z. (2006) Fad or investment in the future: An analysis of the demand of e-services in Danish municipalities. The electronic journal of e-government, 4:1, pp. 19-26.
18. Ho, TK. A. (2002) Reinventing local governments and the e-government initiative. Public administration review, 62:4, pp. 434-444.
19. Innes, J. E. and Booher, D. E. (1999) Consensus building and complex adaptative systems. A framework for evaluating collaborative planning. American Planning Association journal, 65:4, pp. 412-423.
20. ISAAC (2007) Integrated e-services for advanced access to cultural heritage
21. Keskinen, A. (2004) MIDEM. Models for interactive decision making. The electronic journal of e-government, 2:1, pp. 55-64.
22. Kolsaker, A. (2006) Reconceptualising e-government as a tool of governance: The UK case. International journal of electronic government, 3:4, pp. 347-355.
23. Komito, L. (2005) e-Participation and governance: Widening the net. The electronic journal of e-government, 3:1, pp. 39-48.
24. Linaza, M. T., Lölhöffel, F., Garcia, A., Lamsfus, C., Alzua-Sorzabal, A. and Lazkano, A. (2008) Mash-up applications for small destination management organizations websites. Information and communication technologies in tourism 2008, pp. 130-140. Springer, Vienna
25. Margolis, M. and Resnick, D. (2000) Politics as usual: The cyberspace "revolution", Sage, Thousand Oaks, CA
26. Megliola, M., Paskaleva, K., Azorin, J. and Ciaffi, D. (2008) An integrated ICT architecture for intelligent content harmonization in European cultural heritage domain. Collaboration in the knowledge economy: Issues, applications, case studies, IOS Press, Amsterdam
27. Michel, H. (2005) e-Administration, e-government, e-governance, and the learning city: A typology of citizenship management using ICTs. The electronic journal of e-government, 3:4, pp. 213-218.
28. Miguéns, J. and Corfu, A. (2008) e-Destination structure: A network analysis approach. Information and communication technologies in tourism 2008, pp. 580-591. Springer, Vienna
29. Mitsche, N., Reino, S., Knox, D. and Bauernfeind, U. (2008) Enhancing cultural tourism e-services through heritage interpretation. Information and communication technologies in tourism 2008, pp. 418-429. Springer, Vienna
30. Oates, B. J. (2003) The potential contribution of ICTs to the political process. The electronic journal of e-government, 1:1, pp. 33-44.
31. OECD (2001) Citizens as partners: Information, consultation and public participation in policy-making
32. Palmer, A. (2005) The Internet challenge for destination marketing. Destination branding: Creating the unique destination proposition, pp. 128-140. Elsevier, Oxford
33. Paskaleva-Shapira, K. (2008) New paradigms in city tourism management: redefining destination promotion. Journal of travel research, 46:1, pp. 108-114.
34. Paskaleva-Shapira, K. and Azorin, J. (2008) International journal of services technology and management (IJSTM)
35. Paskaleva-Shapira, K., Lombardi, P. and Giaffi, D. (2007) E-tourism services for cultural heritage in cities: An e-governance approach and evaluation. Expanding the knowledge economy, IOS Press, Amsterdam
36. Reason, P. and Bradbury, H. (2001) Handbook of action research: Participative inquiry and practice, Sage, London
37. Riley, T. B. (2007) Strategies for the effective implementation of e-government projects. Journal of business and public policy, 1:1, pp. 1-11.
38. Scott, A. J. (2004) Cultural-products industries and urban economic development: Prospects for growth and market contestation in global context. Urban affairs review, 39:4, pp. 461-490.
39. Sigala, M. and Leslie, D. (2005) International cultural tourism: management implications and cases, Elsevier/Butterworth-Heinemann, Oxford
40. SRI International (2006) How greater access is changing the world: A landmark study on the relevance of access to people, business and nations
41. Teichmann, K. and Zins, A. H. (2008) Information elements on DMO-websites: Alternative approaches for measuring perceived utilities. Information and communication technologies in tourism 2008, pp. 209-219. Springer, Vienna
42. Thomas, J. C. and Streib, G. (2003) The new face of government: citizen-initiated contacts in the era of e-government. Journal of public administration research and theory, 13:1, p. 83.
43. Torres, L., Pina, V. and Acerete, B. (2006) e-Governance development in European Union cities: Reshaping government's relationship with citizens. Governance: An international journal of policy, administration and institutions, 19:2, pp. 277-302.
44. UNESCO (2001) Universal declaration on cultural diversity, article 6 - towards access for all to cultural diversity
45. Vihera, M. L. and Nurmela, J. (2001) Communication capability as an intrinsic determinant for information age. Futures, 33:3, pp. 245-265.
46. Wilks-Heeg, S. and North, P. (2004) Cultural policy and urban regeneration. Local economy, 19:3, pp. 305-311.