The wrong trousers? Beyond the design fallacy: Social learning and the user

Handbook of Critical Information Systems Research: Theory and Application

Volumn , Issue , 2005, Pages 195-221

  Stewart, James ^a   Williams, Robin ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84882028979     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781845426743.00017     Document Type: Chapter

References (59)

1. Akrich, M. (1992a), ‘The description of technological objects’, in W. Bijker and J. Law (eds), Shaping Technology/Building Society, Cambridge, MA: MIT Press, pp. 205-24.
2. Akrich, Madeleine (1992b), ‘Beyond social construction of technology: the shaping of people and things in the innovation process’, Chapter 9 in M. Dierkes and U. Hoffmann (eds), New Technology and the Outset: Social Forces in the Shaping of Technological Innovations, Frankfurt and New York: Campus/Westview, pp. 173-90.
3. Akrich, Madeleine (1995), ‘User representations: practices, methods and sociology’, in Rip et al. (eds), pp. 167-84.
4. Akrich, M. and B. Latour (1992), ‘A summary of a convenient vocabulary for the semiotics of human and nonhuman assemblies’, Chapter 9 in W. Bijker and J. Law (eds), Shaping Technology/Building Society, Cambridge, MA: MIT Press, pp. 259-64.
5. Andersen, E.S. and B.-Å. Lundvall (1988), ‘Small national systems of innovation facing technological revolutions: an analytical framework’, in C. Freeman and B.-Å. Lundvall (eds), Small Countries Facing the Technological Revolution, London: Pinter, pp. 9-36.
6. Anderson, Bob (1997) ‘Work, ethnography and system design’, Technical Report EPC-1996-103, in A. Kent and J.G. Williams (eds), The Encyclopedia of Microcomputers, vol. 20, New York: Marcel Dekker, pp. 159-83.
7. Arrow, K (1962), ‘The economic implications of learning by doing’, Review of Economic Studies, 29, 155-73.
8. Berg, Anne-Jorunn (1994), ‘Technological flexibility: bringing gender into technology (or is it the other way around)?', Chapter 5 in Cockburn and Furst-Dilic (eds), pp. 94-110.
9. Bødker, Susanne and Joan M. Greenbaum (1992), ‘Design of information systems: things versus people’, Computer Science Department, Aarhus University, Aarhus.
10. Brady, Tim, Margaret Tierney and Robin Williams (1992), ‘The commodification of industry applications software’, Industrial and Corporate Change, 1(3), 489-514.
11. Büscher, Monika, Satinder Gill, Preben Mogensen and Dan Shapiro (2001), ‘Landscapes of practice: bricolage as a method for situated design’, Computer Supported Cooperative Work, 10(1), 1-28.
12. Cawson, Alan, Leslie Haddon and Ian Miles (1995), The Shape of Things to Consume: Delivering IT into the Home, Aldershot: Avebury.
13. Cockburn, Cynthia and Ruza Furst-Dilic (eds) (1994), Bringing Technology Home: Gender and Technology in a Changing Europe, Milton Keynes: Open University Press.
14. Collingridge, David (1992) The Management of Scale: Big Organizations, Big Decisions, Big Mistakes, London and New York: Routledge.
15. du Gay, Paul, Stuart Hall, Linda Janes, Hugh Mackay and Keith Negus (1997), Doing Cultural Studies: The Story of the Sony Walkman, London and New Delhi: Sage.
16. Ehn, P. (1988), Work-Oriented Design of Computer Artifacts, Stockholm: Arbetslivcentrum.
17. Fincham, Robin, James Fleck, Robert Procter, Harry Scarbrough, Margaret Tierney and Robin Williams (1994), Expertise and Innovation: Information Strategies in the Financial Services Sector, Oxford: Oxford University Press/Clarendon.
18. Fleck, James (1988a), ‘Innofusion or diffusation? The nature of technological development in robotics’, Edinburgh Programme on Information and Communication Technologies (PICT) Working Paper No. 7, Edinburgh University.
19. Fleck, James (1988b), ‘The development of information integration: beyond CIM?', Edinburgh PICT Working Paper No. 9, Edinburgh University. A digest of this paper, prepared for the Department of Trade and Industry, is available as ‘Information-integration and industry’, PICT Policy Research Paper No. 16, Economic and Social Research Council, Oxford, 1991.
20. Green, Eileen, Jenny Owen and Den Pain (eds) (1993), Gendered by Design? Information Technology and Office Systems, London and Washington, DC: Taylor & Francis.
21. Jaeger, Birgit, Roger Slack and Robin Williams (2000), ‘Europe experiments with multimedia: an overview of social experiments and trials’, The Information Society, 16(4), 277-302.
22. Koch, Christian (1997), ‘Production management systems: bricks or clay in the hands of the social actors?', in C. Clausen and R. Williams (eds), The Social Shaping of Computer-Aided Production Management and Computer Integrated Manufacture, vol. 5, COST A4, Social Sciences, European Commission DGXIII, Luxembourg: Office for Official Publications of the European Communities, pp. 131-52.
23. Latour, Bruno (1988) ‘How to write “The Prince” for machines as well as machinations’, in Brian Elliot (ed.), Technology and Social Process, Edinburgh: Edinburgh University Press, pp. 20-43.
24. Law, John (1988), ‘The anatomy of a socio-technical struggle: the design of the TSR 2', in Brian Elliot (ed.), Technology and Social Process, Edinburgh: Edinburgh University Press, pp. 44-69.
25. Lie, M. and K.H. Sørensen (eds) (1996), Making Technology Our Own? Domesticating Technology into Everyday Life, Oslo: Scandinavian University Press.
26. Lobet-Maris, Claire and Beatrice van Bastelaer (eds) (1999), ‘Digital Cities Final Report’, mimeo, CITA, University of Notre Dame de la Paix, Namur, www.info.fundp.ac.be/~cita/publications/SLIM/, accessed February 2005.
27. Mackay, H., C. Carne, P. Beynon-Davies and D. Tudhope (2000), ‘Reconfiguring the user: using rapid application development’, Social Studies of Science, 30(5), 737-57.
28. MacKenzie, Donald and Judy Wajcman (eds) (1985), The Social Shaping of Technology: How the Refrigerator Got Its Hum, Milton Keynes: Open University Press.
29. McLaughlin, J., P. Rosen, D. Skinner and A. Webster (1999), Valuing Technology: Organisations, Culture and Change, London: Routledge.
30. Morley, D. and R. Silverstone (1990), ‘Domestic communications: technologies and meanings’, Media, Culture and Society, 12(1), 31-55.
31. Nicoll, D.W. (2000), ‘Users as currency: technology and marketing trials as naturalistic environments’, The Information Society, 16(4), 303-10.
32. Noble, David (1979), ‘Social choice in machine design: the case of automatically controlled machine tools’, in A. Zimbalist (ed.), Case Studies on the Labour Process, New York: Monthly Review Press, pp. 18-50.
33. Norman, D. (1988), The Psychology of Everyday Things, New York: Basic Books.
34. Oudshoorn, Nelly and Trevor Pinch (2003), How Users Matter: The Co-Construction of Users and Technologies, Cambridge, MA: MIT Press.
35. Oudshoorn, Nelly, Els Rommes and Marcelle Stienstra (2004), ‘Configuring the user as everybody: gender and design cultures in information and communication technologies’, Science, Technology and Human Values, 29(1), 30-63.
36. Pacey, Arnold (1983), The Culture of Technology, Oxford: Blackwell.
37. Pinch, Trevor and Wieber Bijker (1984), ‘The social construction of facts and artefacts: or how the sociology of science and the sociology of technology might benefit each other’, Social Studies of Science, 14(3), 399-441.
38. Pollock, N., R. Williams and R. Procter (2003), ‘Fitting standard software packages to nonstandard organisations: the “biography” of an enterprise-wide system’, Technology Analysis and Strategic Management, 15(3), 317-32.
39. Procter, Robert N. and R. Williams (1996), ‘Beyond design: social learning and computersupported cooperative work: some lessons from innovation studies’, Chapter 26, in Dan Shapiro, Michael Tauber and Roland Traunmueller (eds), The Design of Computer-Supported Cooperative Work and Groupware Systems, Amsterdam: North-Holland, pp. 445-64.
40. Rip, Arie, Thomas J. Misa and Johan Schot (eds) (1995) Managing Technology in Society: The Approach of Constructive Technology Assessment, London and New York: Pinter.
41. Rogers, E.M. (1983), Diffusion of Innovations, New York: Free Press.
42. Rommes, Els (2002), ‘Worlds apart: exclusion-processes in DDS’, in M. Tanabe, P. van den Besselaar and T. Ishida (eds), Digital Cities II: Second Kyoto Workshop on Digital Cities, Kyoto, Japan, 18-20 October 2001, Lecture Notes in Computer Science, vol. 2362, Heidelberg: Springer-Verlag, pp. 219-32.
43. Rosenberg, N. (1982), Inside the Black Box: Technology and Economics, Cambridge: Cambridge University Press.
44. Schon, Donald A. (1983), The Reflective Practitioner: How Professionals Think in Action, London: Temple Smith.
45. Schumm, W. and H. Kocyba (1997), ‘Recontextualisation and opportunities for participation: the social shaping of implementation’, in C. Clausen and R. Williams (eds), The Social Shaping of Computer-Aided Production Management and Computer-Integrated Manufacture, vol. 5, COST A4, Social Sciences, European Commission DGXIII, Luxembourg: Office for Official Publications of the European Communities, pp. 49-62.
46. Silverstone, R., E. Hirsch and D. Morley (1992), ‘Information and communication technologies and the moral economy of the household’, in R. Silverstone and E. Hirsch (eds), Consuming Technologies: Media and Information in Domestic Spaces, London: Routledge, ch. 1, pp. 15-31.
47. Sørensen, Knut H. (1994), ‘Adieu Adorno: the moral emancipation of consumers’, in A.-J. Berg and M. Aune (eds), Domestic Technology and Everyday Life: Mutual Shaping Processes, vol. 1, COST, Social Sciences, Science Research and Development, European Commission DGXIII, Luxembourg: Office for Official Publications of the European Communities, pp. 157-69.
48. Sørensen, Knut H. (1996), ‘Learning technology, constructing culture: socio-technical change as social learning’, STS Working Paper no. 18/96, Centre for Technology and Society, University of Trondheim.
49. Sørensen, Knut H. and Robin Williams (eds) (2002), Shaping Technology, Guiding Policy: Concepts, Spaces and Tools, Cheltenham, UK and Northampton, MA, USA: Edward Elgar.
50. Star, S.L. and G.C. Bowker (1999), Sorting Things Out: Classification and Its Consequences, Cambridge, MA: MIT Press.
51. van Lieshout, M., T. Egyedi and W.E. Bijker (eds) (2001), Social Learning Technologies: The Introduction of Multimedia in Education, Aldershot: Ashgate.
52. van Lieshout, M. (1999), ‘The digital city of Amsterdam: between public initiative and private enterprise’, in Claire Lobet-Maris and Beatrice van Bastelaer (eds), 1999 Digital Cities Final Report, mimeo -Faculté Université de Notre Dame de la Paix, Namur: CITA, ch. 7, pp. 61-110.
53. Vedel, Thierry (1994), ‘Introduction à une socio-politique des usages’, in André Vitalis (ed.), Médias et nouvelles technologies: pour une socio-politique des usages, Rennes: Éditions Apogée, pp. 13-34.
54. Wajcman, Judy (1991), Feminism Confronts Technology, Cambridge: Polity.
55. Whipp, Richard (1985), Innovation and the Auto Industry: Product, Process and Work Organization, London: Pinter.
56. Williams, Robin, with Roger Slack and James Stewart (2000), Social Learning in Multimedia: Final Report to European Commission, DGXII, Edinburgh, Research Centre for Social Sciences: Edinburgh University.
57. Williams, Robin, James Stewart and Roger Slack (2005), Social Learning and Technological Innovation: Experimenting with Information and Communication Technologies, Cheltenham, UK and Northampton, MA, USA: Edward Elgar.
58. Winner, Langdon (1980), ‘Do artifacts have politics?', Daedalus, 109(1), Winter, 121-36. Reprinted in Donald MacKenzie and Judy Wajcman (eds) (1985), The Social Shaping of Technology, London: Open University Press, pp. 26-38.
59. Woolgar, S. (1991), ‘Configuring the user: the case of usability trials’, in J. Law (ed.), A Sociology of Monsters. Essays on Power, Technology and Domination, London: Routledge, pp. 57-102.