The development of a confidence interval-based importance-performance analysis by considering variability in analyzing service quality

Expert Systems with Applications

Volumn 36, Issue 3 PART 2, 2009, Pages 7040-7044

  Wu, Hsin Hung ^a   Shieh, Jiunn I ^b  

^a NATIONAL CHANGHUA UNIVERSITY OF EDUCATION   (Taiwan)

^b ASIA UNIVERSITY   (Taiwan)

Author keywords

Confidence interval; Importance performance analysis; Point estimate; Sampling error; Variability

Indexed keywords

DECISION MAKING; FINANCIAL DATA PROCESSING; IMPORTANCE SAMPLING;

CONFIDENCE INTERVAL; IMPORTANCE-PERFORMANCE ANALYSIS; POINT ESTIMATE; SAMPLING ERRORS; VARIABILITY;

QUALITY CONTROL;

EID: 58349108668     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.08.055     Document Type: Article

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