Evaluating customer satisfaction: A contingency model approach

Tourism Analysis

Volumn 6, Issue 2, 2001, Pages 99-108

  Toy, Dan ^a   Kerstetter, Deborah ^b   Rager, Robin ^c  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

^c TEXAS WOMAN'S UNIVERSITY   (United States)

Author keywords

Contingency modeling; Customer satisfaction; Leisure services

Indexed keywords

EID: 58149477779     PISSN: 10835423     EISSN: 19433999     Source Type: Journal    
DOI: 10.3727/108354201108749764     Document Type: Article

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