Counselling quality in community pharmacies: Implementation of the pseudo customer methodology in Germany

Journal of Clinical Pharmacy and Therapeutics

Volumn 30, Issue 1, 2005, Pages 45-57

  Berger, K ^a   Eickhoff, C ^a   Schulz, M ^a  

^a Center for Drug Information and Pharmacy Practice   (Germany)

Author keywords

Community pharmacy; Patient counselling; Pseudo customer; Quality assurance; Self medication; Skills training

Indexed keywords

ARTICLE; BEHAVIOR; CONSUMER; CONTROLLED STUDY; EDUCATION PROGRAM; GERMANY; GROUP PRACTICE; HUMAN; INTERPERSONAL COMMUNICATION; METHODOLOGY; PATIENT COUNSELING; PHARMACIST; PHARMACY; QUALITY CONTROL; SELF EVALUATION; SELF MEDICATION; SKILL; COMPARATIVE STUDY; CONFIDENTIALITY; DIRECTIVE COUNSELING; EDUCATION; FEASIBILITY STUDY; FEEDBACK SYSTEM; HEALTH CARE QUALITY; INFORMATION DISSEMINATION; NONVERBAL COMMUNICATION; PATIENT EDUCATION; PILOT STUDY; QUESTIONNAIRE; STANDARD; STATISTICS;

COMMUNITY PHARMACY SERVICES; CONFIDENTIALITY; DIRECTIVE COUNSELING; EDUCATION, PHARMACY, CONTINUING; FEASIBILITY STUDIES; FEEDBACK; GERMANY; HUMANS; INFORMATION DISSEMINATION; NONVERBAL COMMUNICATION; PATIENT EDUCATION; PHARMACIES; PILOT PROJECTS; PROGRAM EVALUATION; QUESTIONNAIRES; SELF MEDICATION;

EID: 23844510274     PISSN: 02694727     EISSN: 13652710     Source Type: Journal    
DOI: 10.1111/j.1365-2710.2004.00611.x     Document Type: Article

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