메뉴 건너뛰기




Volumn 101, Issue 12, 2008, Pages 598-604

Can clinicians benefit from patient satisfaction surveys? Evaluating the NSF for Older People, 2005-2006

Author keywords

[No Author keywords available]

Indexed keywords


EID: 58049217580     PISSN: 01410768     EISSN: None     Source Type: Journal    
DOI: 10.1258/jrsm.2008.080103     Document Type: Article
Times cited : (17)

References (32)
  • 1
    • 0003514057 scopus 로고    scopus 로고
    • London: Department of Health;, See http
    • Department of Health. National Service Framework for Older People. London: Department of Health; 2001. See http://www.dh.gov.uk/assetRoot/04/07/ 12/83/04071283.pdf
    • (2001) National Service Framework for Older People
  • 2
    • 58049215806 scopus 로고    scopus 로고
    • Better health in old age
    • Department of Health, London: Department of Health;
    • Department of Health. Better health in old age: Report from Professor Ian Philp. London: Department of Health; 2004
    • (2004) Report from Professor Ian Philp
  • 4
    • 36749024427 scopus 로고    scopus 로고
    • Healthcare Commission, London: Healthcare Commission;
    • Healthcare Commission. Caring for Dignity. London: Healthcare Commission; 2007
    • (2007) Caring for Dignity
  • 8
    • 0029816129 scopus 로고    scopus 로고
    • Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys
    • Cohen G, Forbes J, Garraway M. Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys. BMJ 1996;313:841-4
    • (1996) BMJ , vol.313 , pp. 841-844
    • Cohen, G.1    Forbes, J.2    Garraway, M.3
  • 9
    • 77957210282 scopus 로고
    • Patient satisfaction surveys subsequent to hospital care: Problems of sampling, non-response and other losses
    • Ehnfors M, Smedby B. Patient satisfaction surveys subsequent to hospital care: problems of sampling, non-response and other losses. Qual Assur Health Care 1993;5:19-32
    • (1993) Qual Assur Health Care , vol.5 , pp. 19-32
    • Ehnfors, M.1    Smedby, B.2
  • 10
    • 0028719301 scopus 로고
    • Keeping the customer satisfied: Issues in the interpretation and use of patient satisfaction surveys
    • Scott A, Smith R. Keeping the customer satisfied: issues in the interpretation and use of patient satisfaction surveys. Int J Qual Health Care 1994;6:353-9
    • (1994) Int J Qual Health Care , vol.6 , pp. 353-359
    • Scott, A.1    Smith, R.2
  • 12
    • 0029969395 scopus 로고    scopus 로고
    • and health status in a patient satisfaction survey
    • Cohen G. Age and health status in a patient satisfaction survey. Soc Sci Med 1996;42:1085-93
    • (1996) Soc Sci Med , vol.42 , pp. 1085-1093
    • Age, C.G.1
  • 13
    • 77957211706 scopus 로고
    • Patient satisfaction - does it matter?
    • Vuori H. Patient satisfaction - does it matter? Int J Qual Health Care 1991;3:183-9
    • (1991) Int J Qual Health Care , vol.3 , pp. 183-189
    • Vuori, H.1
  • 14
    • 35048845518 scopus 로고    scopus 로고
    • Evaluating the impact of the National Service Framework for Older People; qualitative science or populist propaganda?
    • Harwood R. Evaluating the impact of the National Service Framework for Older People; qualitative science or populist propaganda? Age Ageing 2007;36:483-5
    • (2007) Age Ageing , vol.36 , pp. 483-485
    • Harwood, R.1
  • 15
    • 0033581379 scopus 로고    scopus 로고
    • The increasing importance of patient surveys
    • Cleary PD. The increasing importance of patient surveys. BMJ 1999;319:720-1
    • (1999) BMJ , vol.319 , pp. 720-721
    • Cleary, P.D.1
  • 16
    • 0025033912 scopus 로고
    • Patient satisfaction surveys: An opportunity for total quality improvement
    • Nelson CW, Niederberger J. Patient satisfaction surveys: an opportunity for total quality improvement. Hosp Health Serv Adm 1990;35:409-27
    • (1990) Hosp Health Serv Adm , vol.35 , pp. 409-427
    • Nelson, C.W.1    Niederberger, J.2
  • 17
    • 0029809365 scopus 로고    scopus 로고
    • Quality of care through the patient's eyes
    • Delbanco T. Quality of care through the patient's eyes. BMJ 1996;313:832-3
    • (1996) BMJ , vol.313 , pp. 832-833
    • Delbanco, T.1
  • 21
    • 34548678152 scopus 로고    scopus 로고
    • Partnership in inspection: Lessons from the review of the NSFOP
    • Klee D, Manthorpe J. Partnership in inspection: lessons from the review of the NSFOP. J Integrated Care 2006;14:6
    • (2006) J Integrated Care , vol.14 , pp. 6
    • Klee, D.1    Manthorpe, J.2
  • 22
    • 85007746591 scopus 로고    scopus 로고
    • Methods of surveying patients' satisfaction
    • Gavin K, Turner M. Methods of surveying patients' satisfaction. BMJ 1997;314:227
    • (1997) BMJ , vol.314 , pp. 227
    • Gavin, K.1    Turner, M.2
  • 23
    • 0029816129 scopus 로고    scopus 로고
    • Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys
    • Cohen G, Forbes J, Garraway M. Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys. BMJ 1996;313:841-4
    • (1996) BMJ , vol.313 , pp. 841-844
    • Cohen, G.1    Forbes, J.2    Garraway, M.3
  • 24
    • 0026657479 scopus 로고
    • The measurement of patient satisfaction
    • Carr-Hill R. The measurement of patient satisfaction. J Public Health Medicine 1992;14:236-49
    • (1992) J Public Health Medicine , vol.14 , pp. 236-249
    • Carr-Hill, R.1
  • 25
    • 0029969395 scopus 로고    scopus 로고
    • and health status in a patient satisfaction survey
    • Cohen G. Age and health status in a patient satisfaction survey. Soc Sci Med 1996;42:1085-93
    • (1996) Soc Sci Med , vol.42 , pp. 1085-1093
    • Age, C.G.1
  • 26
    • 0012565589 scopus 로고    scopus 로고
    • Ageing and public satisfaction with the health service: An analysis of recent trends
    • Calnan M, Almond S, Smith N. Ageing and public satisfaction with the health service: an analysis of recent trends. Soc Sci Med 2003;57:757-62
    • (2003) Soc Sci Med , vol.57 , pp. 757-762
    • Calnan, M.1    Almond, S.2    Smith, N.3
  • 27
    • 35048841109 scopus 로고    scopus 로고
    • Four years on: The impact of the National Service Framework for Older People on the experiences, expectations and views of older people
    • Manthorpe J, Clough R, Cornes M, Bright L, Moriarty J, Iliffe S. OPRSI. Four years on: the impact of the National Service Framework for Older People on the experiences, expectations and views of older people. Age Ageing 2007;36:501-7
    • (2007) Age Ageing , vol.36 , pp. 501-507
    • Manthorpe, J.1    Clough, R.2    Cornes, M.3    Bright, L.4    Moriarty, J.5    Iliffe, S.6    OPRSI7
  • 31
    • 58049191899 scopus 로고    scopus 로고
    • See
    • See http://www.pickerinstitute.org/documents/ Improving%20service%20of%20care.pdf
  • 32
    • 0031668134 scopus 로고    scopus 로고
    • The meaning of patient satisfaction: An explanation of high reported levels
    • Williams B, Coyle J, Healy D. The meaning of patient satisfaction: an explanation of high reported levels. Soc Sci Med 1998;47:1351-9
    • (1998) Soc Sci Med , vol.47 , pp. 1351-1359
    • Williams, B.1    Coyle, J.2    Healy, D.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.