Methods of surveying patients' satisfaction

BMJ

Volumn 314, Issue 7075, 1997, Pages 227-

  Gavin, Katherine T ^a   Turner, Michael J ^a   Fielding, Richard ^b   Hedley, Anthony ^b   Cheang, Jeannie ^b   Lee, Anita ^c  

^a Molecular Pathology Laboratory   (Ireland)

^b UNIVERSITY OF HONG KONG   (Hong Kong)

^c HOSPITAL AUTHORITY   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH SURVEY; HUMAN; NOTE; PATIENT PARTICIPATION; PATIENT SATISFACTION;

HEALTH SURVEYS; HUMANS; PATIENT PARTICIPATION; PATIENT SATISFACTION;

EID: 85007746591     PISSN: 09598138     EISSN: 14685833     Source Type: Journal    
DOI: 10.1136/bmj.314.7075.227     Document Type: Letter

References (5)

1. Cohen G, Forbes J, Garraway M. Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys BMJ 1996; 313: 841–4. (5 October.)
2. Gavin KT, Conway J, Glynn WJ, Turner MJ, Brannick T. Designing a measurement instrument for evaluating quality in the maternity services: a composite view involving internal and external customers. QUIS 5, advancing service quality: a global perspective. St John's University, New York: International Service Quality Association, 1996: 143–153.
3. Cohen G, Forbes J, Garraway M. Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys BMJ 1996; 313: 841–4. (5 October.)
4. Ley P. Psychological studies of doctor-patient communication. In: Rachman S, ed. Contributions to medical psychology. Vol 1. London: Pergamon, 1977.
5. Hardy GE, West MA, Hill F. Components and predictors of patient satisfaction. Br J Health Psychol 1996; 1: 65–85).