The impact of website and offline quality on relationship quality: An empirical study on E-retailing

2008 International Conference on Wireless Communications, Networking and Mobile Computing, WiCOM 2008

Volumn , Issue , 2008, Pages

  Li, Wen Zhong ^a   Jiao, Ai Ying ^a  

^a TIANJIN INSTITUTE OF URBAN CONSTRUCTION   (China)

Author keywords

Empirical research; Offline quality; Relationship quality; Website quality

Indexed keywords

CUSTOMER SATISFACTION; INTERNET; MOBILE COMPUTING; SHOPPING CENTERS; TURBULENT FLOW; WIRELESS TELECOMMUNICATION SYSTEMS; WORLD WIDE WEB;

EMPIRICAL RESEARCH; EMPIRICAL STUDIES; IN SERVICES; OFFLINE QUALITY; QUALITY DIMENSIONS; RELATIONSHIP QUALITY; SHOPPING MALLS; TECHNOLOGY BASED; WEB INTERFACES; WEB-BASED APPLICATIONS; WEBSITE QUALITY;

WIRELESS NETWORKS;

EID: 58049131942     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/WiCom.2008.2011     Document Type: Conference Paper

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