Exploring impacts of IT service failure on firm's market value

Proceedings - 4th International Conference on Networked Computing and Advanced Information Management, NCM 2008

Volumn 2, Issue , 2008, Pages 450-454

  Baek, Seung Ik ^a   Lee, Seung Jae ^a   Lim, Gyoo Gun ^a  

^a Hanyang University   (South Korea)

Author keywords

[No Author keywords available]

Indexed keywords

BEFORE AND AFTER; IT SERVICES; MARKET VALUES; STOCK PRICES;

ADMINISTRATIVE DATA PROCESSING; COSTS; INFORMATION MANAGEMENT; MANAGEMENT INFORMATION SYSTEMS; SEMICONDUCTOR STORAGE;

INFORMATION TECHNOLOGY;

EID: 57849140229     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/NCM.2008.127     Document Type: Conference Paper

References (7)

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2. Davidson, W. N. and Worrell, D.L. (1992), "Research Notes and Communications: The Effect of Product Recall Announcements on Shareholder Wealth," Strategic Management Journal, Vol. 3, pp.467-473.
3. Harris, K.E., Mohr, L.A. and Bernhardt, K.L. (2006), "Online Service Failure, Consumer Attributions and Expectations," Journal of Service Marketing, Vol. 20, No. 7, pp. 453-458.
4. Hoffer, G.E., Pruitt, S.W., and Reilly, R.J. (1988), "The Impact of Product Recalls on the Wealth of Sellers: A Reexamination," The Journal of Political Economy, Vol. 96, No. 3, pp. 663-670.
5. Hovav, A. and D'Arcy, J. (2005), "Capital Market Reaction to Defective IT Products: The Case of Computer Viruses," Computer & Security, Vol. 24, pp. 409-424.
6. Jarrell, G. and Peltzman, S. (1985), "The Impact of Product Recalls on the Wealth of Sellers," The Journal of Political Economy, Vol. 93, No. 3, pp. 512-536.
7. Khalifa, M. & Liu, V. (2001), "Satisfaction with Internet-Based Services: A Longitudinal Study," Proceedings of International Conference on Information Systems (ICIS), pp. 601-605.