SATISFACTION WITH INTERNET-BASED SERVICES: A LONGITUDINAL STUDY

Proceedings of the International Conference on Information Systems, ICIS 2001

Volumn , Issue , 2001, Pages 601-606

  Khalifa, Mohamed ^a   Liu, Vanessa ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

desires; disconfirmation; expectations; Internet based services; satisfaction

Indexed keywords

INFORMATION SYSTEMS; INFORMATION USE; WEB SERVICES;

CUSTOMERS' SATISFACTION; DESIRE; DISCONFIRMATION; EXPECTATION; INTERNET-BASED SERVICES; LONGITUDINAL STUDY; SATISFACTION; SYSTEM CHARACTERISTICS;

CUSTOMER SATISFACTION;

EID: 24944464664     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (13)

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