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Volumn 44, Issue 1, 2009, Pages 41-50

Delivering 'effortless experience' across borders: Managing internal consistency in professional service firms

Author keywords

Cross border integration; Global strategy implementation; Globalization; Law firms; Professional service firms

Indexed keywords


EID: 57649110024     PISSN: 10909516     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jwb.2008.03.013     Document Type: Article
Times cited : (47)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.