Service portfolio measurement: Evaluating financial performance of service-oriented business process

International Journal of Web Services Research

Volumn 4, Issue 2, 2007, Pages 1-32

  vom Brocke, Jan ^a  

^a UNIVERSITY OF MÜNSTER   (Germany)

Author keywords

Evaluation of services engineering; Outtasking performance measurement; Return on investment; Service oriented business process management; Total costs of ownership

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; COST ENGINEERING; DECISION SUPPORT SYSTEMS; ENTERPRISE RESOURCE MANAGEMENT; INFORMATION SERVICES; INVESTMENTS;

BUSINESS PROCESS MANAGEMENT; PERFORMANCE MEASUREMENTS; RE-TURN-ON; SERVICES ENGINEERING; TOTAL COSTS OF OWNERSHIP;

SERVICE ORIENTED ARCHITECTURE (SOA);

EID: 55849089249     PISSN: 15457362     EISSN: 15465004     Source Type: Journal    
DOI: 10.4018/jwsr.2007040101     Document Type: Article

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