메뉴 건너뛰기




Volumn , Issue , 2006, Pages 58-91

Service portfolio measurement (SPM): Assessing financial performance of service-oriented information systems

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84900126439     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59904-180-3.ch003     Document Type: Chapter
Times cited : (5)

References (46)
  • 2
    • 0242611448 scopus 로고    scopus 로고
    • The information technology outsourcing risk: A transaction cost and agency theory-based perspective
    • Bahli, B., & Rivard, S. (2003). The information technology outsourcing risk: A transaction cost and agency theory-based perspective. Journal of Information Management, 211-221.
    • (2003) Journal of Information Management , pp. 211-221
    • Bahli, B.1    Rivard, S.2
  • 6
    • 84979188687 scopus 로고
    • The nature of the firm
    • Coase, R. H. (1937). The nature of the firm. Economica, 4(11), 386-405.
    • (1937) Economica , vol.4 , Issue.11 , pp. 386-405
    • Coase, R.H.1
  • 8
    • 84900124788 scopus 로고    scopus 로고
    • Paper presented at the 2004 Conference of the Centre for Advanced Studies on Collaborative Research, Markham, Ontario, Canada
    • Day, J., & Deters, R. (2004). Selecting the best Web service. Paper presented at the 2004 Conference of the Centre for Advanced Studies on Collaborative Research, Markham, Ontario, Canada.
    • (2004) Selecting the Best Web Service
    • Day, J.1    Deters, R.2
  • 12
    • 85030947148 scopus 로고    scopus 로고
    • Total cost of ownership models: An exploratory study
    • Ferrin, B. G., & Plank, R. E. (2002). Total cost of ownership models: An exploratory study. The Journal of Supply Chain Management, 38(3), 18-29.
    • (2002) The Journal of Supply Chain Management , vol.38 , Issue.3 , pp. 18-29
    • Ferrin, B.G.1    Plank, R.E.2
  • 14
    • 84900133761 scopus 로고    scopus 로고
    • Gartner, Retrieved October 9, 2005, from
    • Gartner. (2002). TCO manager. Retrieved October 9, 2005, from http://gartner11.gartnerweb.com/bp/static/tcomanhome.html
    • (2002) TCO Manager
  • 16
    • 84871073757 scopus 로고    scopus 로고
    • Measuring financial efficiency of process layouts
    • In J. Becker, M. Rosemann, & M. Kugeler (Eds.), (2nd ed.). Berlin, Germany: Springer
    • Grob, H. L., & vom Brocke, J. (2005). Measuring financial efficiency of process layouts. In J. Becker, M. Rosemann, & M. Kugeler (Eds.), Process management: A guide for the design of business processes (2nd ed.). Berlin, Germany: Springer.
    • (2005) Process Management: A Guide For the Design of Business Processes
    • Grob, H.L.1    vom Brocke, J.2
  • 17
    • 0242652022 scopus 로고    scopus 로고
    • Design science in information systems research
    • Hevner, A. R., March, S. T., Park, J., & Ram, S. (2004). Design science in information systems research. MIS Quarterly, 28(1), 75-105.
    • (2004) MIS Quarterly , vol.28 , Issue.1 , pp. 75-105
    • Hevner, A.R.1    March, S.T.2    Park, J.3    Ram, S.4
  • 18
    • 57849135597 scopus 로고    scopus 로고
    • IBM, Retrieved from
    • IBM. (2004). E-business on demand. Retrieved from http://www-5.ibm.com/services/de/ondemand/solutions_bizproc.html
    • (2004) E-business On Demand
  • 20
    • 57849104505 scopus 로고    scopus 로고
    • Applying traditional risk-return analysis to strategic IT outsourcing decisions
    • In R. Hirschheim, A. Heinzl, & J. Dibbern (Eds.), Berlin, Germany
    • Jurison, J. (2002). Applying traditional risk-return analysis to strategic IT outsourcing decisions. In R. Hirschheim, A. Heinzl, & J. Dibbern (Eds.), Information systems outsourcing: Enduring themes, emergent patterns and future direction (pp. 177-186). Berlin, Germany.
    • (2002) Information Systems Outsourcing: Enduring Themes, Emergent Patterns and Future Direction , pp. 177-186
    • Jurison, J.1
  • 21
    • 20444470499 scopus 로고
    • The dollars and sense of outsourcing
    • Kador, J. (1990). The dollars and sense of outsourcing. Candle Computer Report, 12(8), 1-5.
    • (1990) Candle Computer Report , vol.12 , Issue.8 , pp. 1-5
    • Kador, J.1
  • 22
    • 0002079394 scopus 로고
    • Must CIM be justified by faith alone?
    • Kaplan, R. S. (1986). Must CIM be justified by faith alone? Harvard Business Review, 64(2), 87-95.
    • (1986) Harvard Business Review , vol.64 , Issue.2 , pp. 87-95
    • Kaplan, R.S.1
  • 23
    • 0026494564 scopus 로고
    • The balanced scorecard: Measures that drive performance
    • Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71-79.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 24
    • 0002091684 scopus 로고    scopus 로고
    • Using the balanced scorecard as a strategic management system
    • Kaplan, R. S., & Norton, D. P. (1996). Using the balanced scorecard as a strategic management system. Harvard Business Review, 74(1), 75-85.
    • (1996) Harvard Business Review , vol.74 , Issue.1 , pp. 75-85
    • Kaplan, R.S.1    Norton, D.P.2
  • 27
    • 0000135893 scopus 로고
    • Today's options for tomorrow's growth
    • Kester, W. C. (1984). Today's options for tomorrow's growth. Harvard Business Review, 153-161.
    • (1984) Harvard Business Review , pp. 153-161
    • Kester, W.C.1
  • 28
    • 0346884245 scopus 로고    scopus 로고
    • Hierarchical planning procedure supporting the selection of service providers in outtasking decisions
    • In H. Krallmann (Ed.), Heidelberg, Germany
    • Knolmayer, G. A. (1997). Hierarchical planning procedure supporting the selection of service providers in outtasking decisions. In H. Krallmann (Ed.), Wirtschaftsinformatik '97 (pp. 99-119). Heidelberg, Germany.
    • (1997) Wirtschaftsinformatik '97 , pp. 99-119
    • Knolmayer, G.A.1
  • 30
    • 71549157959 scopus 로고
    • Determinants of information technology outsourcing: A cross-sectional analysis
    • Loh, L., & Venkatraman, N. (1992). Determinants of information technology outsourcing: A cross-sectional analysis. Journal of Management Information Systems, 9(1), 7-24.
    • (1992) Journal of Management Information Systems , vol.9 , Issue.1 , pp. 7-24
    • Loh, L.1    Venkatraman, N.2
  • 31
    • 7644229856 scopus 로고
    • Dimensions of outsourcing: A transactions costs framework
    • In M. Khosrow-Pour (Ed.), Harrisburg, PA: Idea Group Publishing
    • Nam, K., Rajagopalan, S., Rao, H. R., & Chaudhury, A. (1995). Dimensions of outsourcing: A transactions costs framework. In M. Khosrow-Pour (Ed.), Managing information technology investments with outsourcing (pp. 104-128). Harrisburg, PA: Idea Group Publishing.
    • (1995) Managing Information Technology Investments With Outsourcing , pp. 104-128
    • Nam, K.1    Rajagopalan, S.2    Rao, H.R.3    Chaudhury, A.4
  • 32
    • 84993091168 scopus 로고    scopus 로고
    • The challenges of performance measurement
    • Neely, A. (2004). The challenges of performance measurement. Management Decision, 42(8), 1017-1023.
    • (2004) Management Decision , vol.42 , Issue.8 , pp. 1017-1023
    • Neely, A.1
  • 33
    • 57849160348 scopus 로고    scopus 로고
    • Service level management: Customer focused
    • Norwich: The Stationery Office
    • Niessen, J., & Oldenburg, P. (1997). Service level management: Customer focused. In IT infrastructure library. Norwich: The Stationery Office.
    • (1997) IT Infrastructure Library
    • Niessen, J.1    Oldenburg, P.2
  • 34
    • 0042468766 scopus 로고    scopus 로고
    • Service delivery
    • OGC, Norwich: The Stationery Office
    • OGC. (2001). Service delivery. In IT infrastructure library. Norwich: The Stationery Office.
    • (2001) IT Infrastructure Library
  • 35
    • 57849153046 scopus 로고    scopus 로고
    • Oracle, Retrieved from
    • Oracle. (2004). Oracle application server. Retrieved from http://otn.oracle.com/products/integration/pdf/integration_tech_wp.pdf
    • (2004) Oracle Application Server
  • 36
    • 0642264601 scopus 로고
    • Outsourcing analysis and justification using AHP
    • Putrus, R. S. (1992). Outsourcing analysis and justification using AHP. Information Strategy, 9(1), 31-36.
    • (1992) Information Strategy , vol.9 , Issue.1 , pp. 31-36
    • Putrus, R.S.1
  • 37
    • 0002366903 scopus 로고    scopus 로고
    • Strategic outsourcing: Leveraging knowledge capabilities
    • Quinn, J. B. (1999). Strategic outsourcing: Leveraging knowledge capabilities. Sloan Management Review, 40(4), 9-21.
    • (1999) Sloan Management Review , vol.40 , Issue.4 , pp. 9-21
    • Quinn, J.B.1
  • 38
    • 57849159918 scopus 로고    scopus 로고
    • SAP, Retrieved from
    • SAP. (2004). Sap-solutions. Retrieved from http://www.sap.com/solutions/business-suite/index.aspx
    • (2004) Sap-solutions
  • 41
    • 0000762108 scopus 로고
    • Capital budgeting in information systems development
    • Tam, K. Y. (1992). Capital budgeting in information systems development. Information & Management, 23(6), 345-357.
    • (1992) Information & Management , vol.23 , Issue.6 , pp. 345-357
    • Tam, K.Y.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.