Retention Tactics for Seasonal Employers: An Exploratory Study of U.S.-Based Restaurants

Journal of Hospitality and Tourism Research

Volumn 28, Issue 2, 2004, Pages 230-241

  Reynolds, Dennis ^a   Merritt, Edward A ^b   Gladstein, Andrew ^c  

^a Cornell University School of Hotel Administration ^*  (United States)

^b CALIFORNIA STATE POLYTECHNIC UNIVERSITY   (United States)

^c WEILL CORNELL MEDICAL COLLEGE   (United States)

Author keywords

human resources; productivity; retention; seasonal employment; turnover

Indexed keywords

EID: 54249121583     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348004263104     Document Type: Article

References (61)

1. A note on the applicability of an organizational commitment.Work and Occupations. 1990;17 (2): 229-240.
2. Building better assimilation programs: Five keys to success.Journal of Career Planning and Employment. 1999;59 (3): 24-27.
3. Self-efficacy: The exercise of control. New York: W. H. Freeman; 1997:.
4. Employment bonuses and labor turnover.Journal of Labor Economics. 1987;5 ((4), Part 2): 124-135.
5. Seven strategies for retaining top talent.Journal of Business Strategy. 2001;22 (4): 28-31.
6. Research on employee recruitment: Somany studies, so many remaining questions.Journal of Managementd. 2000;26 (3): 405-434.
7. Research in personal and human resource management. Greenwich, CT: JAI Press; 1989:.
8. An investigation of the current practices of in-house employee training and development within hotels in Scotland.Service Industries Journal. 1997;17 (4): 652-668.
9. Mail and Internet surveys: The tailored design method. New York: John Wiley; 2000:.
10. Exit interviews: Master the possibilities.Personnel Administrator. 1987;32:104-110.
11. Peer-group interaction and organizational socialization: A study of employee turnover.American Sociological Review. 1963;28:436-440.
12. Preferences of temporary workers: Time, variety, and flexibility.Monthly Labor Review. 1984;107 (10): 26-28.
13. Meta-analytic review of leader-member exchange theory: Correlates and construct issues.Journal of Applied Psychology. 1997;82 (6): 827-844.
14. Changes in job instability and insecurity using monthly survey data.Journal of Labor Economics. 1999;17 (4): 91-126.
15. Alternative pay practices and employee turnover: An organization economics perspective.Group & Organization Management. 2000;25 (4): 419-439.
16. Work redesign. Reading, MA: Addison-Wesley; 1980:.
17. The cost of turnover: Putting a price on the learning curve.Cornell Hotel and Restaurant Administration Quarterly. 2000;41 (3): 14-21.
18. Turnover, and what to do about it.Cornell Hotel and Restaurant Administration Quarterly. 1992;33 (1): 40-47.
19. Employee turnover. Cincinnati, OH: South-Western; 1995:.
20. Anexploratory investigation into theoretical mechanisms underlying realistic job previews.Personnel Psychology. 1998;51 (2): 421-451.
21. Shattering the myths of the part-time worker.Cornell Hotel and Administrative Quarterly. 1995;36 (5): 70-78.
22. Turnover culture in the hospitality industry.Human Resource Management Journal. 1997;74 (4): 71-82.
23. Content analysis: An introduction to its methodology. London: Sage; 1980:.
24. The effect of workplace education on earnings, turnover, and job performance.Journal of Labor Economics. 1998;16 (1): 61-94.
25. Strategic pay. San Francisco: Jossey-Bass; 1990:.
26. The effects of work schedule and employment schedule on the organizational commitment and job satisfaction of full-versus part-time employees.Journal of Vocational Behavior. 1991;38 (2): 208-224.
27. Attitudes and work motivation of subgroups of seasonal hotel workers.Service Industries Journal. 1995;15 (3): 295-306.
28. The hospitality industry, industrial placement, and personnel.Service Industries Journal. 1991;11 (1): 63-75.
29. Psychological contracts in the 21st century: What employees value most and howwell organizations are responding to these expectations.Human Resource Planning. 2001;24 (1): 10-21.
30. Organizational commitment in the temporary-help service industry.Journal of Applied Management Studies. 1991;8 (1): 5-26.
31. Compensation. 1996). Compensation (5th ed.). Chicago: Irwin.Chicago: Irwin; 1996:.
32. Employee turnover: Causes, consequences and control. Reading, MA: Addison-Wesley; 1982:.
33. Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. New York: Academic Press; 1982:.
34. Industry of choice Foodservice research forum. Chicago: Educational Foundation, National Restaurant Association; 1997:.
35. Finding useful information during exit interviews.Food Management. 2000;35 (12): 22-24.
36. Managerial turnover and the theory of short-termism.Journal of Economic Behavior & Organization. 1997;32 (4): 547-557.
37. Research in Organizational Behavior (vol. 5). Greenwich, CT: JAI Press; 1983:.
38. The new institutionalism in organizational analysis. Chicago: University of Chicago Press; 1991:183-203.
39. Studies find operators create employee turnover problem.Nations Restaurant News. 2000, September 20;34 (8): 60-60.
40. An exploratory investigation into behaviorally based success characteristics of foodservice managers.Journal of Hospitality and Tourism Research. 2000;24 (1): 127-138.
41. On-site foodservice management: A best practices approach. New York: John Wiley; 2003:.
42. Trust and breach of the psychological contract.Administrative Science Quarterly. 1996;41 (4): 574-599.
43. Psychological contracts and organizational citizenship behavior: The effects of unfulfilled obligations.Journal of Organizational Behavior. 1995;16 (3): 289-298.
44. Psychological and implied contracts in organizations.Employee Responsibilities and Rights Journal. 1989;2:121-139.
45. Developing from job experiences: The role of organization-based self-esteem.Human Resource Development Quarterly. 2000;11 (4): 367-380.
46. Part-time jobs.Wall Street Journal. 2000, June 5;:4-4.
47. Research methodology in management: Current practices, trends, and implications for future research.Academy of Management Journal. 2000;43 (6): 1248-1264.
48. Retail chains add Internet to recruitment tools for hourly workers.Stores. 2000;82 (10): 76-82.
49. Examining degree of balance and level of obligation in the employment relationship: A social exchange approach.Journal of Organizational Behavior. 1998;19 (S1): 731-744.
50. The elusive relationship between perceived employment opportunity and turnover behavior: A methodological or conceptual artifact?.Journal of Applied Psychology. 1989;74 (6): 846-854.
51. Correcting turnover statistics for comparative analysis.Academy of Management Journal. 1990;33 (1): 179-187.
52. Efficient capital markets, inefficient firms, in amodel of myopic corporate behavior.Quarterly Journal of Economics. 1989;104 (4): 655-669.
53. Hire power: Nine tips for taming employee turnover.Nations Restaurant News. 2000, March 20;34 (12): 100-100.
54. Cornell Hotel and Restaurant Administration Quarterly. 1981, May:30-34.
55. The effect of lengthening job tenure on managers organizational commitment and turnover.Organization Science. 1996;7 (6): 632-648.
56. Organizational demography and turnover in top management groups.Administrative Science Quarterly. 1984;29 (1): 74-92.
57. Incentives cooperation and risk sharing. Totowa, NJ: Rowan & Littlefield; 1987:137-150.
58. The impact of absenteeism and quits on profit sharing and other forms of employee participation.Industrial and Labor Relations Review. 1991;44 (3): 454-468.
59. Rx for turnover: Retention programs that work.Cornell Hotel and Restaurant Quarterly. 1989;30 (1): 78-89.
60. Turnover and diversity in the lodging industry. New York: American Hotel Foundation; 1998:.
61. The people problem.Hotel and Motel Management. 1999;214 (4): 38-40.