메뉴 건너뛰기




Volumn 10, Issue 1, 2008, Pages 71-80

Distillery marketing and the visitor experience: A case study of Scottish malt whisky distilleries

Author keywords

Ego enhancement; Loyalty marketing; Scottish distilleries; Value attainment; Visitor attractions

Indexed keywords

MARKETING; TOURIST ATTRACTION; TOURIST DESTINATION;

EID: 54049110359     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.635     Document Type: Article
Times cited : (24)

References (33)
  • 1
    • 54049096572 scopus 로고    scopus 로고
    • Moffat Centre for Travel & Tourism Business Development, Glasgow Caledonian University: Glasgow
    • Arshed N, Bereziat C, Graham M. 2005. The 2004 Visitor Attraction Monitor. Moffat Centre for Travel & Tourism Business Development, Glasgow Caledonian University: Glasgow.
    • (2005) The 2004 Visitor Attraction Monitor
    • Arshed, N.1    Bereziat, C.2    Graham, M.3
  • 4
    • 54049085221 scopus 로고    scopus 로고
    • Available at, accessed 21 September 2004
    • Classic Malts Cruise. 2004. Classic Malts Cruise: Participants. Available at http://www.worldcruising.com/classicmaltscruise/ participants.htm (accessed 21 September 2004).
    • (2004) Classic Malts Cruise: Participants
    • Malts Cruise, C.1
  • 5
    • 54049085221 scopus 로고    scopus 로고
    • Available at, accessed 16 August 2005
    • Classic Malts Cruise. 2005. Classic Malts Cruise: Participants. Available at http://www.worldcruising.com/classicmaltscruise/ participants.htm (accessed 16 August 2005).
    • (2005) Classic Malts Cruise: Participants
    • Malts Cruise, C.1
  • 6
    • 54049085221 scopus 로고    scopus 로고
    • Available at, accessed 13 September 2006
    • Classic Malts Cruise. 2006. Classic Malts Cruise: Participants. Available at http://www.worldcruising.com/classicmaltscruise/ participants.htm (accessed 13 September 2006).
    • (2006) Classic Malts Cruise: Participants
    • Malts Cruise, C.1
  • 7
    • 85118960508 scopus 로고    scopus 로고
    • Influences on cellar door sales and determinants of wine tourism success: Results from Texas wineries
    • Hall CM, Sharples L, Cambourne B, Macionis N eds, Butterworth-Heinemann: Oxford;
    • Dodd TH. 2002. Influences on cellar door sales and determinants of wine tourism success: results from Texas wineries. In Wine Tourism Around the World: Development, Management and Markets. Hall CM, Sharples L, Cambourne B, Macionis N (eds). Butterworth-Heinemann: Oxford; 136-149.
    • (2002) Wine Tourism Around the World: Development, Management and Markets , pp. 136-149
    • Dodd, T.H.1
  • 8
    • 0007151329 scopus 로고    scopus 로고
    • Customer loyalty strategies
    • Duffy DL. 1998. Customer loyalty strategies. Journal of Customer Marketing 15(5): 435-448.
    • (1998) Journal of Customer Marketing , vol.15 , Issue.5 , pp. 435-448
    • Duffy, D.L.1
  • 9
    • 54049147171 scopus 로고
    • English Tourist Board, English Tourist Board: Hammersmith, London
    • English Tourist Board. 1988. See Industry at Work. English Tourist Board: Hammersmith, London.
    • (1988) See Industry at Work
  • 11
    • 84925917619 scopus 로고
    • A service-oriented approach to marketing of services
    • Grönroos C. 1978. A service-oriented approach to marketing of services. European Journal of Marketing 12(8): 588-601.
    • (1978) European Journal of Marketing , vol.12 , Issue.8 , pp. 588-601
    • Grönroos, C.1
  • 12
    • 0003146989 scopus 로고
    • A means-end chain model based on consumer categorization processes
    • Gutman J. 1982. A means-end chain model based on consumer categorization processes. Journal of Marketing 46: 60-72.
    • (1982) Journal of Marketing , vol.46 , pp. 60-72
    • Gutman, J.1
  • 13
    • 84906178372 scopus 로고    scopus 로고
    • Gastronomic tourism: Comparing food and wine tourism experiences
    • Novelli M ed, Elsevier Butterworth-Heinemann: Oxford;
    • Hall CM, Mitchell R. 2005. Gastronomic tourism: comparing food and wine tourism experiences. In Niche Tourism: Contemporary Issues, Trends and Cases, Novelli M (ed). Elsevier Butterworth-Heinemann: Oxford; 73-88.
    • (2005) Niche Tourism: Contemporary Issues, Trends and Cases , pp. 73-88
    • Hall, C.M.1    Mitchell, R.2
  • 15
    • 54049124901 scopus 로고    scopus 로고
    • Personal communication, representative of Bladnoch Distillery, March 16
    • Herries J. 2005. Personal communication, representative of Bladnoch Distillery, March 16.
    • (2005)
    • Herries, J.1
  • 16
    • 54049128368 scopus 로고    scopus 로고
    • Whisky and water: A perfect mix
    • Jones R. 2004. Whisky and water: a perfect mix. SCOTLAND Magazine 14: 68-70.
    • (2004) SCOTLAND Magazine , vol.14 , pp. 68-70
    • Jones, R.1
  • 18
    • 54049096174 scopus 로고    scopus 로고
    • Scotland's malt whisky trail: Management issues in a public private tourism marketing partnership
    • Martin A, McBoyle G. 2006. Scotland's malt whisky trail: management issues in a public private tourism marketing partnership. International Journal of Wine Marketing 18(2): 98-111.
    • (2006) International Journal of Wine Marketing , vol.18 , Issue.2 , pp. 98-111
    • Martin, A.1    McBoyle, G.2
  • 19
    • 0347735126 scopus 로고
    • Industry's contribution to Scottish tourism: The example of malt whisky distilleries
    • Seaton AV, Jenkins CL, Wood RC, Dieke PUC, Bennett MM, MacLellan LR, Smith R eds, John Wiley & Sons: New York;
    • McBoyle G. 1994. Industry's contribution to Scottish tourism: the example of malt whisky distilleries. In Tourism: the State of the Art, Seaton AV, Jenkins CL, Wood RC, Dieke PUC, Bennett MM, MacLellan LR, Smith R (eds). John Wiley & Sons: New York; 517-528.
    • (1994) Tourism: The State of the Art , pp. 517-528
    • McBoyle, G.1
  • 20
    • 33847293582 scopus 로고    scopus 로고
    • Culture and heritage: Keys to the success of Scottish malt whisky distilleries as tourist attractions
    • Robinson M, Evans N, Callaghan P eds, University of Northumbria at Newcastle: Newcastle;
    • McBoyle G. 1996. Culture and heritage: keys to the success of Scottish malt whisky distilleries as tourist attractions. In Tourism and Culture Towards the 21st Century, Robinson M, Evans N, Callaghan P (eds). University of Northumbria at Newcastle: Newcastle; 279-295.
    • (1996) Tourism and Culture Towards the 21st Century , pp. 279-295
    • McBoyle, G.1
  • 21
    • 14544269870 scopus 로고    scopus 로고
    • Understanding tourist behaviour using means-end chain theory
    • McIntosh AJ, Thyne MA. 2005. Understanding tourist behaviour using means-end chain theory. Annals of Tourism Research 32(1): 259-262.
    • (2005) Annals of Tourism Research , vol.32 , Issue.1 , pp. 259-262
    • McIntosh, A.J.1    Thyne, M.A.2
  • 22
    • 54049086006 scopus 로고
    • The whisky experience: Interpretation and brand identity
    • Fladmark JM ed, Donhead Publications: Aberdeen;
    • Miller A. 1994. The whisky experience: interpretation and brand identity. In Cultural Tourism, Fladmark JM (ed). Donhead Publications: Aberdeen; 283-290.
    • (1994) Cultural Tourism , pp. 283-290
    • Miller, A.1
  • 23
    • 54049106382 scopus 로고
    • Personal communication, Visitor Centre Manager, Seagram Distilleries, July 18
    • Miller A. 1995. Personal communication, Visitor Centre Manager, Seagram Distilleries, July 18.
    • (1995)
    • Miller, A.1
  • 24
    • 54049091004 scopus 로고    scopus 로고
    • Personal communication, Chivas Brothers Visitor Centres Manager, Aberlour Distillery, January 11
    • Mitchell C. 2007. Personal communication, Chivas Brothers Visitor Centres Manager, Aberlour Distillery, January 11.
    • (2007)
    • Mitchell, C.1
  • 26
    • 54049104788 scopus 로고
    • Personal communication, Heritage Programme Manager, Seagram Distilleries, August 20
    • Preston J. 1995. Personal communication, Heritage Programme Manager, Seagram Distilleries, August 20.
    • (1995)
    • Preston, J.1
  • 27
    • 54049135881 scopus 로고    scopus 로고
    • Personal communication, Brand Heritage Manager, Highland Park Distillery, January 15
    • Retson P. 2007. Personal communication, Brand Heritage Manager, Highland Park Distillery, January 15.
    • (2007)
    • Retson, P.1
  • 28
    • 0003054392 scopus 로고
    • Laddering theory, method, analysis and interpretation
    • Feb/March
    • Reynolds TJ, Gutman J. 1988. Laddering theory, method, analysis and interpretation. Journal of Advertising Research (Feb/March) 28:11-31.
    • (1988) Journal of Advertising Research , vol.28 , pp. 11-31
    • Reynolds, T.J.1    Gutman, J.2
  • 29
    • 0346474430 scopus 로고
    • Work watching: The growth of industry tourism
    • Stevens T. 1988. Work watching: the growth of industry tourism. Leisure Management 8(12): 40-43.
    • (1988) Leisure Management , vol.8 , Issue.12 , pp. 40-43
    • Stevens, T.1
  • 30
    • 54049087623 scopus 로고    scopus 로고
    • The Heritage Programme. No date. The Heritage Programme. The Chivas and Glenhvet Group: London.
    • The Heritage Programme. No date. The Heritage Programme. The Chivas and Glenhvet Group: London.
  • 31
    • 54049131569 scopus 로고    scopus 로고
    • The Scotch Whisky Association, Available at, accessed 30 August 2006
    • The Scotch Whisky Association. 2006. Scotch at a Glance 2005. Available at http://www.scotchwhisky.org.uk/⊣ta/noticeboard /documents/SatG-05.pdf (accessed 30 August 2006).
    • (2006) Scotch at a Glance 2005
  • 32
    • 54049105560 scopus 로고    scopus 로고
    • Going VIP at Macallan
    • Whisky Magazine. 2003. Going VIP at Macallan. Whisky Magazine 32: 24-25.
    • (2003) Whisky Magazine , vol.32 , pp. 24-25
    • Magazine, W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.