-
1
-
-
34250274848
-
A Rating Scale Formulation for Ordered Response Categories
-
Andrich, D. 1978 A Rating Scale Formulation for Ordered Response Categories Psychometrika 43 (4) : 561 73.
-
(1978)
Psychometrika
, vol.43
, Issue.4
, pp. 561-73
-
-
Andrich, D.1
-
3
-
-
33846522332
-
Hospital Reduces Medication Errors Using DMAIC and QFD
-
Benitez, Y., L. Forrester, C. Hurst D. Turpin. 2007 Hospital Reduces Medication Errors Using DMAIC and QFD Quality Progress 40 (1) : 38 45.
-
(2007)
Quality Progress
, vol.40
, Issue.1
, pp. 38-45
-
-
Benitez, Y.1
Forrester, L.2
Hurst, C.3
Turpin, D.4
-
4
-
-
33947504473
-
Treating Technology as a Luxury?: 10 Necessary Tools
-
Berger, S. H. 2007 Treating Technology as a Luxury?: 10 Necessary Tools Healthcare Financial Management 61 (2) : 63 9.
-
(2007)
Healthcare Financial Management
, vol.61
, Issue.2
, pp. 63-9
-
-
Berger, S.H.1
-
5
-
-
52149122545
-
Patient Satisfaction only Seven Steps Away?
-
: June 22, 2004.
-
Blizzard, R. 2004 Patient Satisfaction Only Seven Steps Away? Gallup Poll Tuesday Briefing : 1 3 : June 22, 2004.
-
(2004)
Gallup Poll Tuesday Briefing
, pp. 1-3
-
-
Blizzard, R.1
-
9
-
-
0034203812
-
The Impact of Operations Competitive Priorities on Hospital Performance
-
Butler, T. W. G. K. Leong. 2000 The Impact of Operations Competitive Priorities on Hospital Performance Health Care Management Science 3 (3) : 227 35.
-
(2000)
Health Care Management Science
, vol.3
, Issue.3
, pp. 227-35
-
-
Butler, T.W.1
Leong, G.K.2
-
11
-
-
0042868033
-
SPC as a Tool for Creating a Successful Business Measurement Framework
-
Coleman, S. Y., G. Arunakumar, F. Foldvary R. Feltham. 2001 SPC as a Tool for Creating a Successful Business Measurement Framework Journal of Applied Statistics 28 (3) : 325 34.
-
(2001)
Journal of Applied Statistics
, vol.28
, Issue.3
, pp. 325-34
-
-
Coleman, S.Y.1
Arunakumar, G.2
Foldvary, F.3
Feltham, R.4
-
13
-
-
0003413171
-
-
Corrigan, J., L. T. Kohn. M. S. Donaldson. (eds). Washington, DC: National Academies Press.
-
Corrigan, J., L. T. Kohn M. S. Donaldson (eds) 2000. To Err Is Human: Building a Safer Health System. Washington, DC : National Academies Press.
-
(2000)
To Err Is Human: Building a Safer Health System.
-
-
-
14
-
-
33644983053
-
Mixed Signals - The CMS 10-Year Spending Projections Inspire Both Hope and Skepticism, and Leave Plenty of Room for Lobbyists
-
DoBias, M. M. Evans. 2006 Mixed Signals - The CMS 10-Year Spending Projections Inspire Both Hope and Skepticism, and Leave Plenty of Room for Lobbyists Modern Healthcare 36 (9) : 6 8.
-
(2006)
Modern Healthcare
, vol.36
, Issue.9
, pp. 6-8
-
-
Dobias, M.1
Evans, M.2
-
16
-
-
0001037391
-
Lasting Improvements in Manufacturing Performance: In Search of a New Theory
-
Ferdows, K. A. DeMeyer. 1990 Lasting Improvements in Manufacturing Performance: In Search of a New Theory Journal of Operations Management 9 (2) : 168 84.
-
(1990)
Journal of Operations Management
, vol.9
, Issue.2
, pp. 168-84
-
-
Ferdows, K.1
Demeyer, A.2
-
17
-
-
34250808376
-
Six Sigma Plan Delivers Stellar Results
-
Germaine, J. 2007 Six Sigma Plan Delivers Stellar Results Materials Management in Health Care 16 (4) : 20 6.
-
(2007)
Materials Management in Health Care
, vol.16
, Issue.4
, pp. 20-6
-
-
Germaine, J.1
-
18
-
-
52149123548
-
Incentive Programs That Really Work
-
Ginther, C. 2000 Incentive Programs That Really Work HR Magazine 45 (8) : 117 20.
-
(2000)
HR Magazine
, vol.45
, Issue.8
, pp. 117-20
-
-
Ginther, C.1
-
19
-
-
0002868975
-
Beyond World-Class: The New Manufacturing Strategy
-
Hayes, R. H. G. P. Pisano. 1994 Beyond World-Class: The New Manufacturing Strategy Harvard Business Review 72 (1) : 77 87.
-
(1994)
Harvard Business Review
, vol.72
, Issue.1
, pp. 77-87
-
-
Hayes, R.H.1
Pisano, G.P.2
-
20
-
-
0035342175
-
Firm Characteristics, Total Quality Management, and Financial Performance
-
Hendricks, K. B. V. R. Singhal. 2001 Firm Characteristics, Total Quality Management, and Financial Performance Journal of Operations Management 19 (3) : 269 85.
-
(2001)
Journal of Operations Management
, vol.19
, Issue.3
, pp. 269-85
-
-
Hendricks, K.B.1
Singhal, V.R.2
-
21
-
-
22544471214
-
Market Orientation, Strategic Flexibility, and Performance: Implications for Services Providers
-
Javalgi, R. G., T. W. Whipple, A. K. Ghosh R. B. Young. 2005 Market Orientation, Strategic Flexibility, and Performance: Implications for Services Providers Journal of Services Marketing 19 (4) : 212 21.
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.4
, pp. 212-21
-
-
Javalgi, R.G.1
Whipple, T.W.2
Ghosh, A.K.3
Young, R.B.4
-
22
-
-
21944446093
-
The Balanced Scorecard: Measures That Drive Performance
-
Kaplan, R. S. D. R. Norton. 2005 The Balanced Scorecard: Measures That Drive Performance Harvard Business Review 83 (7) : 172 80.
-
(2005)
Harvard Business Review
, vol.83
, Issue.7
, pp. 172-80
-
-
Kaplan, R.S.1
Norton, D.R.2
-
23
-
-
21144471212
-
Quality Education in Japan
-
Kondo, Y. 1993 Quality Education in Japan Total Quality Management 4 (2) : 115 25.
-
(1993)
Total Quality Management
, vol.4
, Issue.2
, pp. 115-25
-
-
Kondo, Y.1
-
24
-
-
52149122748
-
-
Leapfrog Group. "Leapfrog Hospital Quality and Safety Survey Results" [accessed on August 16, 2007]. Available at
-
Leapfrog Group. 2007. "Leapfrog Hospital Quality and Safety Survey Results" [accessed on August 16, 2007]. Available at
-
(2007)
-
-
-
26
-
-
33748310550
-
Creating Dynamic Capability: The Role of Intertemporal Integration, Knowledge Retention, and Interpretation
-
Marsh, S. J. G. N. Stock. 2006 Creating Dynamic Capability: The Role of Intertemporal Integration, Knowledge Retention, and Interpretation Journal of Product Innovation Management 23 (5) : 422 36.
-
(2006)
Journal of Product Innovation Management
, vol.23
, Issue.5
, pp. 422-36
-
-
Marsh, S.J.1
Stock, G.N.2
-
27
-
-
52149121429
-
A Blueprint to Build a Cost-Effective Supply Chain
-
Martin, B. 2006 A Blueprint to Build a Cost-Effective Supply Chain Materials Management in Health Care 15 (9) : 32 4.
-
(2006)
Materials Management in Health Care
, vol.15
, Issue.9
, pp. 32-4
-
-
Martin, B.1
-
28
-
-
0000261668
-
A Rasch Model for Partial Credit Scoring
-
Masters, G. N. 1982 A Rasch Model for Partial Credit Scoring Psychometrika 47 (2) : 149 74.
-
(1982)
Psychometrika
, vol.47
, Issue.2
, pp. 149-74
-
-
Masters, G.N.1
-
29
-
-
36249024712
-
Team Flexibility's Relationship to Staffing and Performance in Complex Projects: An Empirical Analysis
-
McComb, S. A., S. G. Green W. D. Compton. 2007 Team Flexibility's Relationship to Staffing and Performance in Complex Projects: An Empirical Analysis Journal of Engineering and Technology Management 24 (4) : 293 313.
-
(2007)
Journal of Engineering and Technology Management
, vol.24
, Issue.4
, pp. 293-313
-
-
McComb, S.A.1
Green, S.G.2
Compton, W.D.3
-
32
-
-
0242721745
-
Integrating Six Sigma with Total Quality Management: A Case Example for Measuring Medication Errors
-
Revere, L. K. Black. 2003 Integrating Six Sigma with Total Quality Management: A Case Example for Measuring Medication Errors Journal of Healthcare Management 48 (6) : 377 91.
-
(2003)
Journal of Healthcare Management
, vol.48
, Issue.6
, pp. 377-91
-
-
Revere, L.1
Black, K.2
-
33
-
-
14544281485
-
Towards a Theory of Competitive Progression: Evidence from High-Tech Manufacturing
-
Rosenzweig, E. D. A. V. Roth. 2004 Towards a Theory of Competitive Progression: Evidence from High-Tech Manufacturing Production and Operations Management 13 (4) : 354 68.
-
(2004)
Production and Operations Management
, vol.13
, Issue.4
, pp. 354-68
-
-
Rosenzweig, E.D.1
Roth, A.V.2
-
34
-
-
0035511791
-
Keeping the Focus on Satisfaction
-
Ross, J. P. 2001 Keeping the Focus on Satisfaction Healthcare Executive 16 (6) : 62 3.
-
(2001)
Healthcare Executive
, vol.16
, Issue.6
, pp. 62-3
-
-
Ross, J.P.1
-
35
-
-
0001857638
-
Achieving Strategic Agility through Economies of Knowledge
-
Roth, A. V. 1996a Achieving Strategic Agility through Economies of Knowledge Strategy and Leadership 24 (2) : 30 7.
-
(1996)
Strategy and Leadership
, vol.24
, Issue.2
, pp. 30-7
-
-
Roth, A.V.1
-
36
-
-
0005487885
-
Neo-Operations Strategy
-
In. edited by. pp. New York: McGraw Hill.
-
Roth, A. V. 1996b Neo-Operations Strategy In Handbook of Technology Management, edited by G. Gaynor, pp. 38.1 38.44. New York : McGraw Hill.
-
(1996)
Handbook of Technology Management
, pp. 381-3844
-
-
Roth, A.V.1
Gaynor, G.2
-
37
-
-
0346517043
-
Self-Assessment Practices in Large Organisations: Experiences from Using the EFQM Excellence Model
-
Samuelsson, P. L. Nilsson. 2002 Self-Assessment Practices in Large Organisations: Experiences from Using the EFQM Excellence Model International Journal of Quality and Reliability Management 19 (1) : 10 23.
-
(2002)
International Journal of Quality and Reliability Management
, vol.19
, Issue.1
, pp. 10-23
-
-
Samuelsson, P.1
Nilsson, L.2
-
38
-
-
52149111892
-
The Importance of Getting Boards on Board
-
Sandrick, K. 2007 The Importance of Getting Boards on Board Trustee 60 (10) : 16.
-
(2007)
Trustee
, vol.60
, Issue.10
, pp. 16
-
-
Sandrick, K.1
-
39
-
-
0036474983
-
A Resource-Based View of Manufacturing Strategy and the Relationship to Manufacturing Performance
-
Schroeder, R. G., K. A. Bates M. A. Junttila. 2002 A Resource-Based View of Manufacturing Strategy and the Relationship to Manufacturing Performance Strategic Management Journal 23 (2) : 105 17.
-
(2002)
Strategic Management Journal
, vol.23
, Issue.2
, pp. 105-17
-
-
Schroeder, R.G.1
Bates, K.A.2
Junttila, M.A.3
-
40
-
-
0029033020
-
Assessing the Impact of Continuous Quality Improvement/Total Quality Management: Concept versus Implementation
-
Shortell, S. M., J. L. O'Brien, J. M. Carman, R. W. Foster, E. F. X. Hughes, H. Boerstler E. J. O'Connor. 1995 Assessing the Impact of Continuous Quality Improvement/Total Quality Management: Concept versus Implementation Health Services Research 30 (2) : 377 401.
-
(1995)
Health Services Research
, vol.30
, Issue.2
, pp. 377-401
-
-
Shortell, S.M.1
O'Brien, J.L.2
Carman, J.M.3
Foster, R.W.4
Hughes, E.F.X.5
Boerstler, H.6
O'Connor, E.J.7
-
41
-
-
0033097796
-
Employee Involvement - A Component of Total Quality Management
-
Silos, I. M. 1999 Employee Involvement - A Component of Total Quality Management Production and Inventory Management Journal 40 (1) : 56 65.
-
(1999)
Production and Inventory Management Journal
, vol.40
, Issue.1
, pp. 56-65
-
-
Silos, I.M.1
-
42
-
-
0013349063
-
Polytomous Mean-Square Fit Statistics
-
Smith, R. M. 1996 Polytomous Mean-Square Fit Statistics Rasch Measurement Transactions 10 (3) : 516 7.
-
(1996)
Rasch Measurement Transactions
, vol.10
, Issue.3
, pp. 516-7
-
-
Smith, R.M.1
-
43
-
-
2942735207
-
Healthcare Service: Moving from Good to Great
-
Studer, Q. 2004 Healthcare Service: Moving from Good to Great Marketing Health Services 24 (2) : 20 5.
-
(2004)
Marketing Health Services
, vol.24
, Issue.2
, pp. 20-5
-
-
Studer, Q.1
-
44
-
-
33748750097
-
Quality Management: Does It Pay Off?
-
van den Heuvel, J., A. J. Bogers, R. J. Does, S. L. van Dijk M. Berg. 2006 Quality Management: Does It Pay Off? Quality Management in Health Care 15 (3) : 137 49.
-
(2006)
Quality Management in Health Care
, vol.15
, Issue.3
, pp. 137-49
-
-
Van Den Heuvel, J.1
Bogers, A.J.2
Does, R.J.3
Van Dijk, S.L.4
Berg, M.5
-
45
-
-
84986031751
-
Business Improvement through Quality Management Systems
-
van der Wiele, T., B. Dale R. Williams. 2000 Business Improvement through Quality Management Systems Management Decision 38 (1/2) : 19 23.
-
(2000)
Management Decision
, vol.38
, Issue.12
, pp. 19-23
-
-
Van Der Wiele, T.1
Dale, B.2
Williams, R.3
-
47
-
-
33644857762
-
Quality Improvement Implementation and Hospital Performance on Quality Indicators
-
Weiner, B. J., J. A. Alexander, S. M. Shortell, L. C. Baker, M. Becker J. J. Geppert. 2005 Quality Improvement Implementation and Hospital Performance on Quality Indicators Health Services Research 41 (2) : 307 34.
-
(2005)
Health Services Research
, vol.41
, Issue.2
, pp. 307-34
-
-
Weiner, B.J.1
Alexander, J.A.2
Shortell, S.M.3
Baker, L.C.4
Becker, M.5
Geppert, J.J.6
-
50
-
-
0030915168
-
Managing Clinical Integration in Integrated Delivery Systems: A Framework for Action
-
Young, D. W. D. Barrett. 1997 Managing Clinical Integration in Integrated Delivery Systems: A Framework for Action Hospital and Health Services Administration 42 (2) : 255 79.
-
(1997)
Hospital and Health Services Administration
, vol.42
, Issue.2
, pp. 255-79
-
-
Young, D.W.1
Barrett, D.2
|