How vulnerability and trust interact during extreme events: Insights for human service agencies and organizations

Administration and Society

Volumn 40, Issue 6, 2008, Pages 621-644

  Montgomery, Kathleen ^a   Jordens, Christopher F C ^b   Little, Miles ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF SYDNEY   (Australia)

Author keywords

Disasters; Surrogates; Trust; Vulnerability

Indexed keywords

EID: 51649115089     PISSN: 00953997     EISSN: 15523039     Source Type: Journal    
DOI: 10.1177/0095399708321670     Document Type: Article

References (51)

1. Arrow, K. (1974). The limits of organization. New York: Norton.
2. Baier, A.C. (1986). Trust and antitrust. Ethics, 96, 231-260.
3. Becker, L.C. (1996). Trust as noncognitive security about motives. Ethics, 107, 43-61.
4. Bigley, G.A., & Pearce, J. (1998). Straining for shared meaning in organization science: Problems of trust and distrust. Academy of Management Review, 23, 405-421.
5. Cialdini, R.B. (2001). Influence: Science and practice. Boston: Allyn & Bacon.
6. Coleman, J. (1990). The foundations of social theory. Cambridge, MA: Harvard University Press.
7. Comfort, L. (1999). Shared risk: Complex systems in seismic response. Elmsford, NY: Pergamon.
8. Comfort, L., & Kapucu, N. (2006). Inter-organizational coordination in extreme events: The World Trade Center attacks, September 11, 2001. Natural Hazards, 36, 309-327.
9. Cook, K. (Ed.). (2001). Trust in society. New York: Russell Sage.
10. Deja, K. (2006). Social workers breaking bad news: The essential role of an interdisciplinary team when communicating prognosis. Journal of Palliative Medicine, 9, 807-809.
11. Dunn, J.R., & Schweitzer, M.E. (2005). Feeling and believing: The influence of emotion on trust. Journal of Personality and Social Psychology, 88, 736-748.
12. Edmondson, A.C. (2003). Speaking up in the operating room: How team leaders promote learning in interdisciplinary action teams. Journal of Management Studies, 40, 1419-1452.
13. Gambetta, D. (Ed.). (1988). Trust: Making and breaking cooperative relations. Oxford, UK: Basil Blackwell.
14. Hall, M.A., Dugan, E., Zheng, B., & Mishra, A.K. (2001). Trust in physicians and medical institutions: What is it, can it be measured, and does it matter? Milbank Quarterly, 79, 613-639.
15. Hardin, R. (1996). Trustworthiness. Ethics, 107, 26-42.
16. Hardin, R. (2002). Trust and trustworthiness. New York: Russell Sage.
17. Hobbes, T. (1968). Leviathan. Harmondsworth, UK: Penguin. (Original work published 1651)
18. Kahneman, D., & Frederick, S. (2002). Representativeness revisited: Attribute substitution in intuitive judgment. In T. Gilovich, D. Griffin, & D. Kahneman (Eds.), Heuristics and biases: The psychology of intuitive judgment (pp. 49-81). Cambridge, UK: Cambridge University Press.
19. Kapucu, N., & Van Wart, M. (2006). The evolving role of the public sector in managing catastrophic disasters. Administration and Society, 38, 279-308.
20. Knuiman, M.W., Clarkson, P.J., Bulsara, M.K., & Bartholomew, H.C. (2004). Evaluating the impact of repeated community-wide health surveys on cardiovascular morbidity and mortality in the Busselton population. Australian and New Zealand Journal of Public Health, 28, 267-272.
21. LaPorte, T.R. (2007). Critical infrastructure in the face of a predatory future: Preparing for untoward surprise. Journal of Contingencies and Crisis Management, 15, 60-64.
22. LaPorte, T.R., & Metlay, D.S. (1996). Hazards and institutional trustworthiness: Facing a deficit of trust. Public Administration Review, 56, 341-347.
23. Lasker, R.D., & Weiss, E.S. (2003). Broadening participation in community problem solving: A multidisciplinary model to support collaborative practice and research. Journal of Urban Health: Bulletin of the New York Academy of Medicine, 80, 14-60.
24. Little, M., Jordens, C.F.C., Paul, K., Sayers, E-J., & Sriskandarajah, D. (1999). Approval and disapproval in the narratives of patients with colorectal cancer and their carers. Health, 3, 451-467.
25. Loewenstein, G.F., Weber, E.U., Hsee, C.K., & Welch, N. (2001). Risk as feelings. Psychological Bulletin, 127, 267-286.
26. Luhmann, N. (Ed.). (1979). Trust and power. New York: John Wiley.
27. Martin, J.R., & White, P.R. (2005). The language of evaluation: Appraisal in English. New York: Palgrave Macmillan.
28. Mayer, R.C., & Davis, J.H. (1999). The effect of the performance appraisal system on trust in management: A field quasi-experiment. Journal of Applied Psychology, 84, 123-136.
29. Mayer, R.C., Davis, J.H., & Schoorman, D.F. (1995). An integrative model of organizational trust. Academy of Management Review, 23, 438-458.
30. Mechanic, D. (1998). The functions and limitations of trust in the provision of medical care. Journal of Health Politics, Policy and Law, 23, 661-686.
31. O'Laughlin, M.J., & Malle, B.F. (2002). How people explain actions performed by groups and individuals. Journal of Personality and Social Psychology, 82, 33-48.
32. Oliver, A.L., & Montgomery, K. (2001). A system cybernetic approach to individual and organizational level trust formation. Human Relations, 54, 1045-1056.
33. Orr, M., & West, D.M. (2007). Citizen evaluations of local police. Administration and Society, 38, 649-668.
34. Putnam, R. (1995). Bowling alone: America's declining social capital. Journal of Democracy, 6, 65-78.
35. Reber, A.S. (1995). The Penguin dictionary of psychology. Harmondsworth, UK: Penguin Books.
36. Rothbart, M., & Taylor, M. (1992). Category labels and social reality: Do we view social categories as natural kinds? In G. R. Semin, R. Guen, & K. Fiedler (Eds.), Language, interaction and social cognition (pp. 11-36) London: Sage.
37. Rotter, J.B. (1980). Interpersonal trust, trustworthiness, and gullibility. American Psychologist, 35, 1-7.
38. Rousseau, D.M., Sitkin, S.B., Burt, R.S., & Camerer, C.F. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393-404.
39. Sarawitz, D., & Pielke, R. (2001). Extreme events: A research and policy framework for disasters in context. International Geology Review, 43, 406-418.
40. Schoorman, F.D., Mayer, R.C., & Davis, J.H. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 32, 344-354.
41. Slovic, P., Peters, E., Finucane, M.L., & MacGregor, D.G. (2005). Affect, risk, and decision making. Health Psychology, 24, S35 - S40.
42. Smith, T.W. (2006). About the General Social Survey. In American attitudes: What Americans think about the issues that shape their lives (4 th ed., pp. 1-21). Ithaca, NY: New Strategist Publications.
43. Thomas, C.W. (1998). Maintaining and restoring public trust in government agencies and their employees. Administration & Society, 30, 166-193.
44. Tierney, K. J., Lindell, M. K., & Perry, R. W. (Eds.). (2001). Facing the unexpected: Disaster preparedness and response in the United States. Washington, DC: Joseph Henry Press.
45. Weick, K.E., & Roberts, K. (1993). Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 9, 357-381.
46. Wells, R., Jinnett, K., Alexander, J., Lichtenstein, R., Liu, D., & Zazzali, J. (2006). Team leadership and patient outcomes in US psychiatric treatment settings. Social Science and Medicine, 62, 1840-1852.
47. Wheelock, J. (1999). Who dreams of failure? Insecurity in modern capitalism. In J. Vail, J. Wheelock, & M. Hill (Eds.), Insecure times: Living with insecurity in contemporary society (pp. 20-30). London: Routledge.
48. Williamson, O. (1993). Calculativeness, trust, and economic organization. Journal of Law and Economics, 36, 453-486.
49. Yzerbyt, V.Y., Rocher, S., & Schadron, G. (1997). Stereotypes as explanations: A subjective essentialist view of group perception. In E. Spears & P. Oakes (Eds.), The social psychology of stereotyping and group life (pp. 20-50). Oxford. UK: Basil Blackwell.
50. Zajonc, R.B. (1980). Feeling and thinking: Preferences need no inference. American Psychologist, 35, 151-175.
51. Zucker, L. (1986). Production of trust: Institutional sources of economic structure, 1840-1920. Research in Organizational Behavior, 8, 53-111.