Universal telenursing triage in Australia and New Zealand: A new primary health service

Australian Family Physician

Volumn 37, Issue 6, 2008, Pages 476-479

  St George, Ian ^a   Gullen, Matthew ^a   Gardiner, Louise ^a   Karabatsos, Georgia ^a  

^a McKesson New Zealand ^*  (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; AUSTRALIA; CHILD; EMERGENCY HEALTH SERVICE; FEMALE; GENERAL PRACTITIONER; HEALTH CARE DELIVERY; HEALTH SERVICE; HUMAN; MALE; METHODOLOGY; MIDDLE AGED; NEW ZEALAND; NURSE; PRESCHOOL CHILD; PRIMARY HEALTH CARE; STATISTICS; TELEMEDICINE; TELEPHONE;

ADOLESCENT; ADULT; AGED; AUSTRALIA; CHILD; CHILD, PRESCHOOL; FEMALE; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; MALE; MIDDLE AGED; NEW ZEALAND; NURSES; PHYSICIANS, FAMILY; PRIMARY HEALTH CARE; TELEMEDICINE; TELEPHONE; TRIAGE;

EID: 51449119894     PISSN: 03008495     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (25)

1. Price A, McKay B. Health call centres and demand management in Australian health services. A report prepared for High Performance Healthcare, Sydney, January 2000.
2. Gallagher M, Huddart T, Henderson B. Telephone triage of acute illness by a practice nurse in general practice: outcomes of care. Br J Gen Pract 1998;48:1141-5.
3. Lattimer V, Sassi F, George S, et al. Cost analysis of nurse telephone consultation in out of hours primary care: evidence from a randomized controlled trial. BMJ 2000;320:1053-7.
4. South Wiltshire Out-of-hours Project Group (SWOOP). Nurse telephone triage in out of hours primary care: a pilot study. BMJ 1997;314:198-9.
5. Munro J, Nicholl JP, O'Cathain A, Knowles E. Evaluation of NHS Direct first wave sites: first interim report to the Department of Health. Sheffield: Medical Care Research unit, 1998.
6. St George IM, Cullen M, Branney M. Healthline: do primary care doctors agree with the advice? Available at www.nzma.org.nz/journal/118-1224/ 1693/.
7. St George IM, Cullen MJ. The Healthline pilot: call centre triage in New Zealand. N Z Med J 2001;114:429-30.
8. St George IM, Cullen M, Branney M, Hogan M, Duncan L. Telephone triage reduces out-of-hours work for country doctors. N Z Fam Physician, 2003;30:95-9.
9. St George IM, Cullen M, Branney M. A primary care demand management pilot in New Zealand: telephone triage using symptom-based algorithms. Asia-Pacific Family Medicine 2003;2:153-6.
10. St George IM, Cullen M, Branney M. How well does telephone triage meet the needs of older people? N Z Fam Physician 2005;32:94-7.
11. Isaacman DJ, Verdile VP, Kohen FP, Verdile LA. Pediatric telephone advice in the emergency department: results of a mock scenario. Pediatrics 1992;89:35-9.
12. Verdile VP, Paris PM, Stewart RD, Verdile LA. Emergency department telephone advice. Ann Emerg Med 1989;18:278-82.
13. Aitken ME, Carey MJ, Kool B. Telephone advice about an infant given by after-hours clinics and emergency departments. N Z Med J 1995;108:315-7.
14. Moll van Charante EP, ter Riet G, Drost S, van der Linden L, Klazinga NS, Bindels PJ. Nurse telephone triage in out-of-hours GP practice: determinants of independent advice and return consultation. BMC Fam Pract 2006;7:74.
15. Crouch R, Dale J. Telephone triage: how good are the decisions? (Part 2). Nurs Stand 1998;12:33-9.
16. Wennberg J, Gittelsohn A. Variations in medical care among small areas. Sci Am 1982;246:120-34.
17. Davis P, Gribben B, Scott A, Lay-Yee R. The 'supply hypothesis' and medical practice variation in primary care: testing economic and clinical models of inter-practitioner variation. Soc Sci Med 2000;50:407-18.
18. Barber JW, King WD, Monroe KW, Nichols MH. Evaluation of emergency department referrals by telephone triage. Pediatrics 2000;105:819-21.
19. Light PA, Hupcey JE, Clark MB. Nursing telephone triage and its influence on parents' choice of care for febrile children. J Pediatr Nurs 2005;20:424-9.
20. Hogenbirk JC, Pong RW. An audit of the appropriateness of teletriage nursing advice. Telemed J E Health 2004;10:53-60.
21. Marklund B, Ström M, Månsson J, Borgquist L, Baigi A, Fridlund B. Computer-supported telephone nurse triage: an evaluation of medical quality and costs. J Nurs Manag 2007;15:180-7.
22. Kempe A, Bunik M, Ellis J, et al. How safe is triage by an after-hours telephone call center? Pediatrics 2006;118:457-63.
23. Vance J, Sprivulis P. Triage nurses validly and reliably estimate emergency department patient complexity. Emerg Med Australas 2005;17:382-6.
24. Graber DJ, O'Donovan P, Ardagh MW, St George IM. A telephone advice line does not decrease the number of presentations to Christchurch Emergency Department, but does decrease the number of phone callers seeking advice. N Z Med J 2003;116:495-501.
25. McAvoy B, Davis P, Raymont A, Gribben B. The Waikato Medical Care (WaiMedCa) Survey 1991-1992. N Z Med J 1994;107:387-433.24.