Knowledge worker intranet behaviour and usability

International Journal of Business Intelligence and Data Mining

Volumn 2, Issue 4, 2007, Pages 447-470

  Géczy, Peter ^a   Izumi, Noriaki ^a   Akaho, Shotaro ^a   Hasida, Kôiti ^a  

^a NATIONAL INSTITUTE OF ADVANCED INDUSTRIAL SCIENCE AND TECHNOLOGY AIST   (Japan)

Author keywords

Exploratory analysis; Human browsing behaviour; Intranet; Knowledge workers; Navigation space; Unstructured data streams

Indexed keywords

EID: 48649109837     PISSN: 17438187     EISSN: 17438195     Source Type: Journal    
DOI: 10.1504/IJBIDM.2007.016383     Document Type: Article

References (30)

1. Adomavicius, G. and Tuzhilin, A. (2005) 'Toward the next generation of recommender systems: A survey of the state-of-the-art and possible extensions', IEEE Transactions on Knowledge and Data Engineering, Vol. 17, pp.734-749.
2. Ali, K. and Kechpel, S.P. (2003) 'Golden path analyzer: Using divide-and-conquer to cluster web clickstreams', Proceedings of KDD Washington DC, USA, pp.349-358.
3. AlShaali, S. and Varshney, U. (2005) 'On the usability of mobile commerce', Int. J. Mobile Communication, Vol. 3, pp.29-37.
4. Andersen, J., Giversen, A., Jensen, A.H., Larsen, R.S., Pedersen, T.B. and Skyt, J. (2000) 'Analyzing clickstreams using subsessions', Proceedings of the 3rd ACM International Workshop on Data Warehousing and OLAP, McLean, Virginia, USA, pp.25-32.
5. Barabasi, A-L. (2005) 'The origin of bursts and heavy tails in human dynamics', Nature, Vol. 435, pp.207-211.
6. Benbunan-Fich, R. (2001) 'Using protocol analysis to evaluate the usability of a commercial web site', Information and Management, Vol. 39, pp.151-163.
7. Burklen, S., Marron, P.J., Fritsch, S. and Rothermel, K. (2005) 'User centric walk: An integrated approach for modeling the browsing behavior of users on the web', Proceedings of the 38th Annual Symposium on Simulation, San Diego, USA, pp.149-159.
8. Catledge, L. and Pitkow, J. (1995) 'Characterizing browsing strategies in the world wide web', Computer Networks and ISDN Systems, Vol. 27, pp.1065-1073.
9. Chen, M-S., Park, J.S. and Yu, P.S. (1998) 'Efficient data mining for path traversal patterns', IEEE Transactions on Knowledge and Data Engineering, Vol. 10, pp.209-221.
10. Davenport, T.H. (2005) Thinking for a Living - How to Get Better Performance and Results from Knowledge Workers, Harvard Business School Press, Boston.
11. Deshpande, M. and Karypis, G. (2004) 'Selective Markov models for predicting web page accesses', ACM Transactions on Internet Technology, Vol. 4, pp.163-184.
12. Dezso, Z., Almaas, E., Lukacs, A., Racz, B., Szakadat, I. and Barabasi, A-L. (2006) 'Dynamics of information access on the web', Physical Review, Vol. E73, No. 6, p.066132.
13. Dhyani, D. and Ng, W-K. (2002) 'A survey of web metrics', ACM Computing Surveys, Vol. 34, pp.469-503.
14. Géczy, P., Akaho, S., Izumi, N. and Hasida, K. (2006) 'Navigation space formalism and exploration of knowledge worker behavior', in Kotsis, G., Taniar, D., Pardede, E. and Ibrahim, I.K. (Eds.): Information Integration and Web-based Applications and Services, OCG, Vienna, pp.163-172.
15. Jacob, R.J.K. and Karn, K.S. (2003) 'Eye tracking in human-computer interaction and usability research: Ready to deliver the promises', in Hyona, J., Radach, R. and Deubel, H. (Eds.): The Mind's Eye: Cognitive and Applied Aspects of Eye Movement Research, Elsevier Science, Amsterdam, pp.573-605.
16. Jin, R., Si, L. and Zhai, C. (2006) 'A study of mixture models for collaborative filtering', Information Retrieval, Vol. 9, pp.357-382.
17. Jozefowska, J., Lawrynowicz, A. and Lukaszewski, T. (2006) 'Faster frequent pattern mining from the semantic web', Intelligent Information Processing and Web Mining, Advances in Soft Computing, pp.121-130.
18. Lu, L., Dunham, M. and Meng, Y. (2006) 'Mining significant usage patterns from clickstream data', in Nasraoui, O., Zaiane, O., Spiliopoulou, M., Mobasher, M., Masand, B. and Yu, P. (Eds.): Advances in Web Mining and Web Usage Analysis (WebKDD 2005), Springer-Verlag, Heidelberg, pp.1-17.
19. Nasraoui, O., Cardona, C. and Rojas, C. (2005) 'Using retrieval measures to assess similarity in mining dynamic web clickstreams', Proceeding of KDD, Chicago, Illinois, USA, pp.439-448.
20. Norman, K.L. and Panizzi, E. (2006) 'Levels of automation and user participation in usability testing', Interacting with Computers, Vol. 18, pp.246-264.
21. Palmer, J.W. (2002) 'Web site usability, design, and performance metrics', Information Systems Research, Vol. 13, pp.151-167.
22. Park, Y-H. and Fader, P.S. (2004) 'Modeling browsing behavior at multiple websites', Marketing Science, Vol. 23, pp.280-303.
23. Petre, M., Minocha, S. and Roberts, D. (2006) 'Usability beyond the website: An empirically grounded e-commerce evaluation for the total customer experience', Behaviour and Information Technology, Vol. 25, pp.189-203.
24. Schlender, B. (2003) Peter Drucker Sets us Straight, Fortune, 29 December, http://www.fortune.com.
25. Seffah, A., Donyaee, M., Kline, R.B. and Padda, H.K. (2006) 'Usability measurement and metrics: A consolidated model', Software Quality Journal, Vol. 14, pp.159-178.
26. Sen, A., Dacin, P.A. and Pattichis, C. (2006) 'Current trends in web data analysis', Communications of the ACM, Vol. 49, pp.85-91.
27. Thakor, M.V., Borsuk, W. and Kalamas, M. (2004) 'Hotlists and web browsing behavior - an empirical investigation', Journal of Business Research, Vol. 57, pp.776-786.
28. Vazquez, A., Oliveira, J.G., Dezso, Z., Goh, K-I., Kondor, I. and Barabasi, A-L. (2006) 'Modeling bursts and heavy tails in human dynamics', Physical Review, Vol. E73, No. 19, p.036127.
29. Wu, H., Gordon, M., DeMaagd, K. and Fan, W. (2006) 'Mining web navigations for intelligence', Decision Support Systems, Vol. 41, pp.574-591.
30. Zukerman, I. and Albrecht, D.W. (2001) 'Predictive statistical models for user modeling', User Modeling and User-Adapted Interaction, Vol. 11, pp.5-18.