Benchmarking and performance measurement: A statistical analysis

Benchmarking

Volumn 15, Issue 4, 2008, Pages 368-381

  Moffett, Sandra ^a   Anderson Gillespie, Karen ^b   McAdam, Rodney ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

^b Belfast City Council   (United Kingdom)

Author keywords

Benchmarking; Performance measures; Statistical analysis

Indexed keywords

EID: 48249098275     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770810887203     Document Type: Article

References (34)

1. Atkinson, H. and Brown, J.B. (2001), "Rethinking performance measures: assessing progress in UK hotels", International Journal of Contemporary Hospitality Management, Vol. 13 No. 3, pp. 128-35.
2. Babbie, E. (2001), The Practice of Social Research, 9th ed., Wadsworth, Belmont, CA.
3. Bessant, J. and Caffyn, S. (1997), "High-involvement innovation through continuous improvement", International Journal of Technology Management, Vol. 14 No. 1, pp. 14-22.
4. Bond, T.C. (1999), "The role of performance measurement in continuous improvement", International Journal of Productions and Operations, Vol. 19 No. 12, pp. 1318-34.
5. Camp, R.C. (1989), Benchmarking - The Search for Industry Best Practices that Lead to Superior Performance, ASQC Quality Press, Milwaukee, WI.
6. Cassell, C., Nadin, S. and Older Gray, M. (2001), "The use and effectiveness of benchmarking in SMEs", Benchmarking: An International Journal, Vol. 8 No. 3, pp. 212-22.
7. Corrigan, J. (1998), "Performance measurement: knowing the dynamics", Australian CPA, Vol. 68 No. 9, pp. 30-1.
8. Davenport, T. and Prusak, L. (1998), Working Knowledge - How Organisations Manage What They Know, Harvard Business School Press, Boston, MA.
9. Deming, W.E. (1986), Out of the Crisis: Quality, Productivity and Competitive Position, Cambridge University Press, Cambridge.
10. Easterby-Smith, M., Thorpe, R. and Lowe, A. (2002), Management Research: An Introduction, 2nd ed., Sage, London.
11. Fernandez, P., McCarthy, I.P. and Rakotobe-Joel, T. (2001), "An evolutionary approach to benchmarking", Benchmarking: An International Journal, Vol. 8 No. 4, pp. 281-305.
12. Geanuracos, J. (1994), "The global performance game", Crossborder, Winter.
13. Ghobadian, A. and Gallear, D. (1997), "TQM and organisation size", International Journal of Operations & Production Management, Vol. 17 No. 2, pp. 121-63.
14. Heib, R. and Daneva, M. (1995), Benchmarks and Benchmarking: A Definitional Analysis, Institute for Information Systems, University of Sarlandes, Homburg.
15. Kiesler, S. and Sproull, L.S. (1986), "Response effects in the electronic survey", Public Opinion Quarterly, Vol. 50 No. 3, pp. 402-13.
16. Kouzmin, A., Loffler, E., Klages, H. and Korac-Kakabadse, N. (1999), "Benchmarking and performance measurement in public sectors - towards learning for agency effectiveness", The International Journal of Public Sector Management, Vol. 12 No. 2, pp. 127-44.
17. Leonard, D. and McAdam, R. (2003), "An evaluative framework for TQM dynamics in organisations", International Journal of Operations & Production Management, Vol. 23 No. 6, pp. 652-77.
18. Lockamy, A. (1998), "Quality-focused performance measurement systems: a normative model", International Journal of Operations & Production Management, Vol. 18 No. 8, pp. 740-66.
19. McAdam, R. (2000), "Quality models in an SME context: a critical perspective using a grounded approach", International Journal of Quality & Reliability Management, Vol. 17 No. 3, pp. 305-23.
20. Manoochehri, G. (1999), "Overcoming obstacles to developing effective performance measures", Workstudy, Vol. 48 No. 6, pp. 223-9.
21. Massa, S. and Testa, S. (2004), "Innovation or imitation? Benchmarking: a knowledge-management process to innovate services", Benchmarking: An International Journal, Vol. 11 No. 6, pp. 610-20.
22. Neely, A. (1998), Measuring Business Performance, The Economist, London.
23. Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company, Oxford University Press, New York, NY.
24. Remenyi, D., Williams, B., Money, A. and Swartz, E. (1999), Research in Business and Management, Sage, London.
25. Sarkis, J. (2001), "Benchmarking for agility", Benchmarking: An International Journal, Vol. 8 No. 2, pp. 88-107.
26. Senge, P.N. (1990), "The leaders new work: building learning organisations", Sloan Management Review, Vol. 32 No. 1, pp. 7-23.
27. Shaw, E. (1999), "A guide to the qualitative research process: evidence from a small firm study", Qualitative Market Research: An International Journal, Vol. 2 No. 2, pp. 59-70.
28. Tse, A.K.C., Tse, C.H., Yin, C.B., Ting, K.W., Yi, K.P.Y. and Hong, W.C. (1995), "Comparing tow methods of sending out questionnaires: e-mail versus mail", Journal of the Market Research Society, Vol. 37 No. 4, pp. 441-5.
29. Vaziri, H.K. (1992), "Using competitive benchmarking to set goals", Quality Progress, Vol. 25 No. 10, pp. 81-5.
30. Watson, G. (1993), Strategic Benchmarking: How to Rate Your Company's Performance Against the World's Best, Wiley, New York, NY.
31. Welch, S. and Mann, R. (2001), "The development of a benchmarking and performance improvement resource", Benchmarking: An International Journal, Vol. 8 No. 5, pp. 431-52.
32. Yasin, M.M. (2002), "The theory and practice of benchmarking: then and now", Benchmarking: An International Journal, Vol. 9 No. 3, pp. 217-43.
33. Hammer, M. and Champy, J. (1993), Reengineering the Corporation - A Manifesto for Business Revolution, Nicholas Brealey, London.
34. Williamson, O.E. (1979), "Transaction cost economics: the governance of contractual relations", Journal of Law & Economics, Vol. 22, pp. 233-61.