Perceptions about benchmarking best practices among French managers: An exploratory survey

Benchmarking

Volumn 15, Issue 4, 2008, Pages 382-401

  Huq, Faizul ^a   Abbo, Marie Helene ^b   Huq, Ziaul ^c  

^a OHIO UNIVERSITY   (United States)

^b Groupe ESC Pau   (France)

^c UNIVERSITY OF NEBRASKA AT OMAHA   (United States)

Author keywords

Benchmarking; Best practice; France; Managers

Indexed keywords

EID: 48249095012     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770810887212     Document Type: Article

References (42)

1. APQC (1996/1997), Emerging Best Practices in Knowledge Management, American Productivity & Quality Center, Houston, TX.
2. Andersen, B. and Pettersen, P. (1996), The Benchmarking Handbook, Chapman & Hall, London.
3. Bergstrom, R.Y. (1994), "One tool, used right, many solutions", Production, Vol. 106 No. 6, pp. 58-9.
4. Bhutta, K.S. and Huq, F. (1999), "Benchmarking - best practices: an integrated approach", Benchmarking: An International Journal, Vol. 6 No. 3, pp. 254-68.
5. Boxwell, R.J. Jr (1994), Benchmarking for Competitive Advantage, McGraw-Hill, New York, NY.
6. Camp, R.C. (1989), Benchmarking - The Search for Industry Best Practices that Lead to Superior Performance, Quality Resources, White Plains, NY.
7. Carpinetti, L. and Melo, A. (2002), "What to benchmark? A systematic approach and cases", Benchmarking: An International Journal, Vol. 9 No. 3, pp. 244-55.
8. Dickey, J.D. (1996), "How benchmarking studies can help you be the best", Metal Center News, June, pp. 65-71.
9. Elmuti, D. et al. (1997), "The benchmarking process: assessing its value and limitations", Industrial Management, July.
10. Fink, R. (1993), "Group therapy", Financial World, Vol. 162 No. 19, pp. 42-8.
11. Hinton, M., Francis, G. and Holloways, J. (2000), "Best practice benchmarking in the UK", Benchmarking: An International Journal, Vol. 7 No. 1, pp. 52-61.
12. King, J. (1993), "Benchmarking on empty", Computerworld, Vol. 27 No. 51, pp. 73-4.
13. Landry, P. (1993), "Benchmarking strategy", Executive Excellence, June.
14. Longbottom, D. (2000), "Benchmarking in the UK: an empirical study of practitioners and academics", Benchmarking: An International Journal, Vol. 7 No. 2, pp. 98-117.
15. McAdams, R. and Kelly, M. (2002), "A business excellence approach to generic benchmarking in SMEs", Benchmarking: An International Journal, Vol. 9 No. 1, pp. 7-27.
16. McWilliams, B. (1995), "What's wrong with benchmarking?", CFO: The Magazine for Chief Financial Officers, Vol. 11 No. 5, pp. 105-7.
17. Nath, P. and Mrinalini, N. (2000), "Benchmarking the best practices of non-corporate R&D organizations", Benchmarking: An International Journal, Vol. 7 No. 2, pp. 86-97.
18. O'Dell, C. and Grayson, C.J. (1998), "If only we knew what we know: identification and transfer of internal best practices: special issue on knowledge and the firm", California Management Review, March, p. 154.
19. Pryor, L.S. and Katz, S.J. (1993), "How benchmarking goes wrong (and how to do it right)", Planning Review, Vol. 21 No. 1, pp. 6-11.
20. Pulat, M.B. (1994), "Benchmarking is more than organized tourism, implementing benchmarks", Industrial Engineering, March.
21. Singh, D.K. and Evans, R.P. (1993), "Effective benchmarking: taking the effective approach", Industrial Engineering, Vol. 25 No. 2, pp. 22-4.
22. Tzu, S. (1988), in Cleary, T. (Ed.), The Art of War, Shambhala Press, Boston, MA, p. 46.
23. Vasilash, G.S. (1994a), "Benchmarking: a few things you should think about", Production, Vol. 106 No. 6, pp. 54-5.
24. Vasilash, G.S. (1994b), "Benchmarking: what it isn't and a few other observations", Production, Vol. 106 No. 6.
25. Yasin, M.M. (2002), "The theory and practices of benchmarking: then and now", Benchmarking: An International Journal, Vol. 9 No. 3, pp. 217-43.
26. Ellram, L.M. (1991), "A managerial guideline for the development and implementation of purchasing partnerships", International Journal of Purchasing & Materials Management, Vol. 27 No. 3.
27. Feigenbaum, A.V. (1951), Total Quality Control, Mc-Graw Hill, New York, NY.
28. Finnigan, J.P. (1996), The Managers Guide to Benchmarking, Jossey-Bass, San Francisco, CA.
29. Gabriel, S. (1994), Intra-Firm Transfer of Best Practices Project, American Productivity & Quality Center, Houston, TX.
30. Geber, B. (1994), Benchmarking at Kodak - How to Measure a Maintenance Unit, Lakewood Publications, Minneapolis, MN.
31. Greengard, S. (1995), "Discover best practices from benchmarking", Personnel Journal, November, pp. 63-73.
32. Greengard, S. (1997), "Discover best practices from benchmarking", Personnel Journal, available at: www.utsi.com/wbp/ reengineering/benchmarking.html (accssed November 1995).
33. Hendirck, T. and Ellram, L.M. (1993), Strategic Supplier Partnerships: An International Study, Center for Advanced Purchasing Studies, Tempe, AZ.
34. Kearns, D. and Nadler, D. (1992), Prophets in the Dark: How Xerox Reinvented Itself and Beat Back the Japanese, Harper-Collins, New York, NY.
35. Lambertus, T. (1997), "Basis of benchmarking", Incentive, Vol. 169 No. 9.
36. Leibfried, K.H.J. and McNair, C.J. (1992), Benchmarking - A Tool for Continuous Improvement, Harper-Collins, London.
37. Martin, J. (1996), "Are you as good as you thin you are?", Fortune, September 30.
38. Moskal, B.S. (1995), "Japan still rules the lean world", Industry Week, April 3, pp. 56-8.
39. Omachonu, V.K. and Ross, J.E. (1994), Principles of Total Quality, St. Lucie Press, Delray Beach, FL.
40. Pattison, D.D. (1994), "The benchmarking management guide", The Accounting Review, Vol. 69 No. 2.
41. Power, J.V. (1995), Sprint Corporation: Blending in Benchmarking with Quality, American Productivity & Quality Center, Houston, TX.
42. Themistocleos, M. and Irani, Z. (2001), "Benchmarking the benefits and barriers of application integration", Benchmarking: An International Journal, Vol. 8 No. 4, pp. 317-31.