Impact of services on project business

International Journal of Project Management

Volumn 26, Issue 5, 2008, Pages 497-508

  Artto, Karlos ^a   Wikström, Kim ^b,c   Hellström, Magnus ^b,c   Kujala, Jaakko ^d  

^a AALTO UNIVERSITY   (Finland)

^b ÅBO AKADEMI UNIVERSITY   (Finland)

^c PBI Research Institute for Project Based Industry   (Finland)

^d UNIVERSITY OF OULU   (Finland)

Author keywords

Business models; Industrial services; Project business; Project based firm; Service business; Services

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; COMPETITION; INDUSTRIAL ECONOMICS; RESEARCH;

BUSINESS MODEL (BM); BUSINESS PERFORMANCES; COMPETITIVE ADVANTAGES; COMPLEX RELATIONSHIPS; CUSTOMER VALUES; DIFFERENT SERVICES; ELSEVIER (CO); EMPIRICAL STUDIES; PROJECT BUSINESS; PROJECT DELIVERY; REVENUE GENERATION; SERVICE BUSINESS; SERVICE OFFERINGS; SOLUTION PROVIDERS; SPECIFIC AREAS;

INDUSTRY;

EMPIRICAL ANALYSIS; INNOVATION; LEARNING; MODELING; PROJECT MANAGEMENT; SERVICE SECTOR;

EID: 47249106811     PISSN: 02637863     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijproman.2008.05.010     Document Type: Article

References (70)

1. Teece D. Profiting from technological innovation. Res Policy 15 (1986) 285-305
2. Normann R. Service management: leadership and strategy in service production (1983), Liber Förlag, Malmö, Sweden (in Swedish)
3. Grönroos C. Service management and marketing: a customer relationship management approach (2000), Wiley, Chichester, UK
4. Quinn J., Doorley T., and Paquette P. Beyond products: services-based strategy. Harvard Bus Rev (1990) 68
5. Wise R., and Baumgartner P. Go downstream: the new profit imperative in manufacturing. Harvard Bus Rev 7 (1999) 133-141
6. Artto K.A., and Wikström K. What is project business?. Int J Project Manage 23 (2005) 343-353
7. Hobday M. Product complexity, innovation and industrial organisation. Res Policy 26 (1998) 689-710
8. Gann D., and Salter A. Innovation in project-based, service-enhanced firms: the construction of complex products and systems. Res Policy 29 7-8 (2000) 955-972
9. Pavitt K. Specialization and systems integration - where manufacture and services still meet. In: Prencipe A., Davies A., and Hobday M. (Eds). The business of systems integration (2003), Oxford University Press, UK
10. Hobday M., Davies A., and Prencipe A. Systems integration: a core capability of the modern corporation. Ind Corporate Change 14 6 (2005) 1109-1143
11. Davies A. Moving base into high-value integrated solutions: a value stream approach. Ind Corporate Change 13 (2004) 727-756
12. Alderman N., Ivory C., McLoughlin I., and Vaughan R. Sense-making as a process within complex service-led projects. Int J Project Manage 23 (2005) 380-385
13. Artto K.A., Heinonen R., Arenius M., Kovanen V., and Nyberg T. Global project business and the dynamics of change (1998), Technology Development Centre Finland (TEKES) & Project Management Association Finland, Helsinki
14. Artto K, Wikström K, Hellström M, Kujala J. Impact of services on project business. In: Eighth international conference of the international research network on organising by projects, IRNOP VIII research conference, Brighton UK, September 19-21; 2007.
15. Kujala J, Artto K, Wikström K, Kujala S. The role of services in the business of a project-based firm. In: PMI 2008 research conference, Warsaw Poland, July 13-16; 2008.
16. Wikström K, Hellström M, Artto K, Kujala J, Kujala S. Drivers and barriers for adopting services in project-based firms. In: European academy of management (EURAM) 2008, 8th annual conference, Ljubljana, Bled, Slovenia, May 14-17; 2008.
17. Cova B., and Holstius K. How to create competitive advantage in project business. J Mark Manage 9 (1993) 105-121
18. Brady T., and Davies A. Building project capabilities: from exploratory to exploitative learning. Organ Stud 25 9 (2004) 1601-1621
19. Davies A., and Hobday M. The business of projects: managing innovation in complex products and systems (2005), Cambridge University Press, UK
20. Whitley R. Project-based firms: new organizational form or variations on a theme?. Ind Corporate Change 15 1 (2006) 77-99
21. Artto K., Martinsuo M., and Kujala J. Project business (2006), WSOY, Helsinki Finland
22. In: Prencipe A., Davies A., and Hobday M. (Eds). The business of systems integration (2003), Oxford University Press, UK
23. Kujala J, Artto K, Parhankangas A. Towards theory of project business. In: 19th Nordic academy of management conference (NFF), Bergen, Norway, August 9-11; 2007.
24. Stewart D.W., and Zhao Q. Internet marketing, business models, and public policy. J Public Policy Mark 19 (2000) 287-296 Fall
25. Chesbrough H., and Rosenbloom R.S. The role of business model in capturing value from innovations: evidence from Xerox corporation's technology spin-off companies. Ind Corporate Change 11 3 (2002) 529-555
26. Chesbrough H. Open innovation: the new imperative for creating and profiting from technology (2003), Harvard Business School Press, Boston (MA)
27. Chesbrough H. Open business models: how to thrive in the new innovation landscape (2006), Harvard Business School Press, Boston (MA)
28. Hedman J., and Kalling T. The business model concept: Theoretical underpinnings and empirical illustrations. European Journal of Information Systems 12 (2003) 49-59
29. Pateli A.G., and Giaglis G.M. A research framework for analysing eBusiness models. Eur J Inform Syst 13 (2004) 302-314
30. Morris M., Schindehutte M., and Allen J. The entrepreneur's business model: toward a unified perspective. J Bus Venturing 58 (2005) 726-735
31. Osterwalder A, Pigneur Y, Tucci CL. Clarifying business models: origins, present, and future of the concept. In: Communications of the association for information systems, vol. 16:23; 2005.
32. Shafer S.M., Smith H.J., and Linder J.C. The power of business models. Bus Horizons (2005) 48
33. Tikkanen H., Lamberg J.-A., Parvinen P., and Kallunki J.-P. Managerial cognition, action and the business model of the firm. Manage Decis 43 6 (2005) 789-809
34. Rathmell J. What is meant by services. J Mark 30 (1966) 32-36
35. Gallouj F., and Weinstein O. Innovation in services. Res Policy 26 (1997) 537-556
36. Edvardsson B., Gustafsson A., and Roos I. Service portraits in service research: a critical view. Int J Serv Ind Manage 16 1 (2005) 107-121
37. Lillrank P. An event-based approach to services. Working paper (2007), Helsinki University of Technology, Espoo
38. Vargo S., and Lusch R. The four service marketing myths. Remnants of a goods-based, manufacturing model. J Serv Res 6 4 (2004)
39. Edvardsson B., and Olsson J. Key concepts for new service development. Serv Ind J 16 2 (1996) 140-164
40. Brax S. Service engineering and management: towards a framework. In: XVII international RESER conference, Tampere, Finland; 2007.
41. PMI. A guide to the project management body of knowledge, PMBOK Guide. 3rd ed. Pennsylvania, USA: Project Management Institute PMI; 2004.
42. Wilson D.T., and Jantrania S. Understanding the value of a relationship. Asia-Australia Mark J 2 (1994) 55-66
43. Ravald A., and Grönroos C. The value concept and relationship marketing. Eur J Mark 30 (1996) 19-30
44. Vaattovaara M. Transforming services into products in a systems engineering company. Espoo: Helsinki University of Technology; 1999. Report No. 9.
45. Mathieu V. Service strategies within the manufacturing sector: benefits, costs and partnership. Int J Serv Ind Manage 12 5 (2001)
46. Donaldson B. Customer service: the missing dimension in marketing management. J Mark Manage 2 (1986) 133-144
47. Mathe H., and Shapiro R.D. Service and strategic direction (1993), CERESSEC, Cergy, France
48. Cohen M.A., and Lee H.L. Out of touch with customer needs: spare parts and after sales service. Sloan Manage Rev 31 (1990) 55-66
49. Evans J., and Laskin R. The relationships marketing process: a conceptualization and application. Ind Mark Manage 23 (1994) 439-453
50. Meier H., and Massberg W. Life cycle-based service design for innovative business models. CIRP Ann - Manufact Technol 53 1 (2004) 393-396
51. Cova B., Ghauri P., and Salle R. Project marketing - beyond competitive bidding (2002), John Wiley & Sons Ltd., West Sussex
52. Frambach R., Wels-Lips I., and Gündlach A. Proactive product service strategies: an application in the European health market. Ind Mark Manage 26 4 (1997) 341-352
53. Walter A., Ritter T., and Gemünden H.G. Value creation in buyer-seller relationships: theoretical considerations and empirical results from a supplier's perspective. Ind Mark Manage 30 4 (2001) 365-377
54. Helander A. Customer care in system business (2004), Helsinki School of Economics, Helsinki
55. Heskett J.L., Sasser W.E., and Schlesinger L.A. The service profit chain (1997), Free Press, New York (NY)
56. Davidow W.H., and Uttal B. Coming: the customer service decade. Across Board 26 11 (1989) 33-37
57. Möller K., and Törrönen P. Business suppliers' value creation potential: a capability-based analysis. Ind Mark Manage 32 (2003) 109-118
58. Oliva R., and Kallenberg R. Managing the transition from products to services. Int J Serv Ind Manage 14 2 (2003)
59. Tikkanen H., Kujala J., and Artto K.A. The marketing strategy of a project-based firm: the four portfolios framework. Ind Mark Manage 36 2 (2007) 194-205
60. Samli A., Jacobs C., and Wills J. What presale and postsale services do you need to be competitive?. Ind Mark Manage (1992) 21
61. Kotler P. Marketing management: analysis, planning, implementation and control. 8th ed. (1994), Prentice-Hall Inc., Englewood Cliffs (NJ)
62. Johansson P., and Olhager J. Industrial service profiling: matching service offerings and processes. Int J Prod Econ 89 (2004) 309-320
63. Johansson P., and Olhager J. Linking product-process matrices for manufacturing and industrial service operations. Int J Prod Econ 104 (2006) 615-624
64. Neu W., and Brown S. Forming successful business-to-business services in goods-dominant firms. J Serv Res 8 1 (2005) August 3-17
65. Leonard-Barton D. Core capabilities and core rigidities: a paradox in managing new product development. Strategic Manage J 13 (1992) 111-125 Summer
66. Koskela H. Customer satisfaction and loyalty in after sales service: modes of care in telecommunications systems delivery. Espoo, Finland: Helsinki University of Technology; 2002. Report No. 21.
67. Rothschild W. How to gain (and maintain) the competitive advantage in business (1984), McGraw-Hill Book Company, NY, USA
68. Parasuraman A., and Grewal D. The impact of technology on the quality-value-loyalty chain: a research agenda. J Acad Market Sci 28 1 (2000) 168-174
69. Knecht T., Leszinski R., and Weber F. Memo to a CEO. The McKinsey Quart 4 (1993) 79-86
70. Potts G.W. Exploiting your product's service life cycle. Harvard Bus Rev 66 5 (1988) 32-35