-
1
-
-
0031707633
-
The antecedents and consequents of user perceptions in e-government information technology adoption
-
1
-
Agarwal, R., & Prasad, J. (1998). The antecedents and consequents of user perceptions in e-government information technology adoption. Decision Support Systems, 22(1), 5-29.
-
(1998)
Decision Support Systems
, vol.22
, pp. 5-29
-
-
Agarwal, R.1
Prasad, J.2
-
2
-
-
0036902654
-
E-government: Initiatives, developments, and issues
-
4
-
Aldrich, D., Bertot, J. C., & McClure, C. R. (2002). E-government: Initiatives, developments, and issues. Government Information Quarterly, 19(4), 349-355.
-
(2002)
Government Information Quarterly
, vol.19
, pp. 349-355
-
-
Aldrich, D.1
Bertot, J.C.2
McClure, C.R.3
-
3
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
3
-
Anderson, J., & Gerbing, D. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-423
-
-
Anderson, J.1
Gerbing, D.2
-
4
-
-
0038516947
-
An integrative approach to the assessment of e-commerce quality
-
3
-
Barnes, S. J., & Vidgen, R. T. (2002). An integrative approach to the assessment of e-commerce quality. Journal of Electronic Commerce Research, 3(3), 114-127.
-
(2002)
Journal of Electronic Commerce Research
, vol.3
, pp. 114-127
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
5
-
-
33747840353
-
Data triangulation and web quality metrics: A case study in e-government
-
6
-
Barnes, S. J., & Vidgen, R. T. (2006). Data triangulation and web quality metrics: A case study in e-government. Information and Management, 43(6), 767-777.
-
(2006)
Information and Management
, vol.43
, pp. 767-777
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
6
-
-
13444273193
-
E-government usability for older adults
-
2
-
Becker, S. (2005). E-government usability for older adults. Communications of the ACM, 48(2), 102-104.
-
(2005)
Communications of the ACM
, vol.48
, pp. 102-104
-
-
Becker, S.1
-
8
-
-
33750374672
-
Information systems success in the context of different corporate cultural types: An empirical investigation
-
2
-
Bradley, R., Pridmore, J., & Byrd, T. (2006). Information systems success in the context of different corporate cultural types: an empirical investigation. Journal of Management Information Systems, 23(2), 267-294.
-
(2006)
Journal of Management Information Systems
, vol.23
, pp. 267-294
-
-
Bradley, R.1
Pridmore, J.2
Byrd, T.3
-
10
-
-
27944504980
-
A general model of e-government service adoption: Empirical exploration
-
Georgetown Public Policy Institute Washington, DC, October 9-11, 2003
-
Bretschneider, S., Gant, J., & Ahn, M. (2003). A general model of e-government service adoption: empirical exploration. Proceedings of the Public Management Research Conference, Georgetown Public Policy Institute Washington, DC, October 9-11, 2003.
-
(2003)
Proceedings of the Public Management Research Conference
-
-
Bretschneider, S.1
Gant, J.2
Ahn, M.3
-
11
-
-
12844251903
-
The utilization of e-government services: Citizen trust, innovation and acceptance factors
-
1
-
Carter, L., & Belanger, F. (2005). The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information Systems Journal, 15(1), 5-26.
-
(2005)
Information Systems Journal
, vol.15
, pp. 5-26
-
-
Carter, L.1
Belanger, F.2
-
12
-
-
46749089296
-
-
CDT Resource document. Center for Democracy and Technology. Retrieved 10 March 2006
-
CDT (2005). E-Government in developing countries. Resource document. Center for Democracy and Technology. Retrieved 10 March 2006 from http://www.cdt.org/egov/descriptions.shtml.
-
(2005)
E-Government in Developing Countries
-
-
-
13
-
-
0003095695
-
The partial least squares approach for structural equation modeling
-
Erlbaum Hillsdale
-
Chin, W. (1998). The partial least squares approach for structural equation modeling. In G. Marcoulides (Ed.), Modern methods for business research. Hillsdale: Erlbaum.
-
(1998)
Modern Methods for Business Research
-
-
Chin, W.1
Marcoulides, G.2
-
14
-
-
24644436491
-
The demographics of broadband residential consumers in a British local community: The London borough of Hillingdon
-
4
-
Choudrie, J., & Dwivedi, Y. (2005). The demographics of broadband residential consumers in a British local community: The London borough of Hillingdon. Journal of Computer Information Systems, 45(4), 93-101.
-
(2005)
Journal of Computer Information Systems
, vol.45
, pp. 93-101
-
-
Choudrie, J.1
Dwivedi, Y.2
-
15
-
-
0030077156
-
Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
-
1
-
Dabholkar, P. A. (1996). Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality. International Journal of Research in Marketing, 13(1), 29-51.
-
(1996)
International Journal of Research in Marketing
, vol.13
, pp. 29-51
-
-
Dabholkar, P.A.1
-
16
-
-
55249087535
-
Perceived usefulness, perceived ease of use and user acceptance of information technology
-
3
-
Davis, F. D. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13(3), 318-339.
-
(1989)
MIS Quarterly
, vol.13
, pp. 318-39
-
-
Davis, F.D.1
-
17
-
-
84936823933
-
User acceptance of computer technology: A comparison of two theoretical models
-
8
-
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.
-
(1989)
Management Science
, vol.35
, pp. 982-1003
-
-
Davis, F.D.1
Bagozzi, R.P.2
Warshaw, P.R.3
-
18
-
-
0037368865
-
The DeLone and McLean model of information systems success: A ten-year update
-
4
-
DeLone, W., & McLean, E. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
-
(2003)
Journal of Management Information Systems
, vol.19
, pp. 9-30
-
-
Delone, W.1
McLean, E.2
-
19
-
-
2342418782
-
State and local e-government: Prospects and challenges
-
1
-
Edmiston, K. (2003). State and local e-government: Prospects and challenges. American Review of Public Administration, 33(1), 20-45.
-
(2003)
American Review of Public Administration
, vol.33
, pp. 20-45
-
-
Edmiston, K.1
-
21
-
-
0003094233
-
The depersonalization of retailing: Its impact on the lonely consumer
-
2
-
Forman, A. M., & Ven, S. (1991). The depersonalization of retailing: its impact on the lonely consumer. Journal of Retailing, 67(2), 226-243.
-
(1991)
Journal of Retailing
, vol.67
, pp. 226-43
-
-
Forman, A.M.1
Ven, S.2
-
22
-
-
3342970347
-
Barriers and benefits in the adoption of e-government
-
4/5
-
Gilbert, D., Balestrini, P., & Littleboy, L. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17(4/5), 286-301.
-
(2004)
The International Journal of Public Sector Management
, vol.17
, pp. 286-301
-
-
Gilbert, D.1
Balestrini, P.2
Littleboy, L.3
-
23
-
-
84869571048
-
A service quality model and its marketing implications
-
4
-
Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36-44.
-
(1984)
European Journal of Marketing
, vol.18
, pp. 36-44
-
-
Grönroos, C.1
-
24
-
-
0034188727
-
Get the right mix of bricks and clicks
-
3. May-June
-
Gulati, R., & Garino, J. (2000). Get the right mix of bricks and clicks. Harvard Business Review, 78(3), 107-114 (May-June).
-
(2000)
Harvard Business Review
, vol.78
, pp. 107-114
-
-
Gulati, R.1
Garino, J.2
-
25
-
-
34247531774
-
Effectiveness of e-government online services in Australia
-
Idea Group Hershey
-
Guo, X., & Lu, J. (2004). Effectiveness of e-government online services in Australia. In W. Hang, K. Siau, & K. K. Wei (Eds.), Electronic government strategies and implementation (pp. 214-241). Hershey: Idea Group.
-
(2004)
Electronic Government Strategies and Implementation
, pp. 214-241
-
-
Guo, X.1
Lu, J.2
Hang, W.3
Siau, K.4
Wei, K.K.5
-
26
-
-
0029276713
-
A case study of a mass information system
-
Hansen, H. (1995). A case study of a mass information system. Information and Management, 28, 215-225.
-
(1995)
Information and Management
, vol.28
, pp. 215-225
-
-
Hansen, H.1
-
28
-
-
0039647603
-
Practical approaches for evaluating the quality dimensions of professional accounting services
-
1
-
Higgins, L. F., & Ferguson, J. M. (1991). Practical approaches for evaluating the quality dimensions of professional accounting services. Journal of Professional Services, 7(1), 3-17.
-
(1991)
Journal of Professional Services
, vol.7
, pp. 3-17
-
-
Higgins, L.F.1
Ferguson, J.M.2
-
29
-
-
30944463418
-
-
Resource document. Pew Internet and American Life Project. Retrieved 3 March 2006
-
Horrigan, J. (2004). How Americans get in touch with government. Resource document. Pew Internet and American Life Project. Retrieved 3 March 2006 from http://www.pewinternet.org/pdfs/PIP_E-Gov_Report_0504.pdf.
-
(2004)
How Americans Get in Touch with Government
-
-
Horrigan, J.1
-
30
-
-
33645714986
-
-
Electronic Government Strategies and Implementation
-
Hung, S. Y., Ku, C. Y., & Chang, C. M. (2005). E-government applications and user acceptance in Taiwan. Electronic Government Strategies and Implementation, pp. 421-440.
-
(2005)
E-government Applications and User Acceptance in Taiwan
, pp. 421-440
-
-
Hung, S.Y.1
Ku, C.Y.2
Chang, C.M.3
-
31
-
-
4243120807
-
Successful e-government in Singapore
-
6
-
Ke, W., & Wei, K. (2004). Successful e-government in Singapore. Communications of the ACM, 47(6), 95-99.
-
(2004)
Communications of the ACM
, vol.47
, pp. 95-99
-
-
Ke, W.1
Wei, K.2
-
32
-
-
0038579989
-
The three ring model and development of an instrument for measuring dimensions of e-government functions
-
3
-
Koh, C., & Prybutok, V. (2003). The three ring model and development of an instrument for measuring dimensions of e-government functions. Journal of Computer Information Systems, 43(3), 34-39.
-
(2003)
Journal of Computer Information Systems
, vol.43
, pp. 34-39
-
-
Koh, C.1
Prybutok, V.2
-
33
-
-
0034302004
-
The technology acceptance model and the world wide web
-
3
-
Lederer, A., Maupin, D., Sena, M., & Zhuang, Y. (2000). The technology acceptance model and the world wide web. Decision Support Systems, 29(3), 269-282.
-
(2000)
Decision Support Systems
, vol.29
, pp. 269-282
-
-
Lederer, A.1
Maupin, D.2
Sena, M.3
Zhuang, Y.4
-
34
-
-
0036132198
-
Internet based e-banking and consumer attitudes: An empirical study
-
4
-
Liao, Z., & Cheung, M. (2002). Internet based e-banking and consumer attitudes: An empirical study. Information and Management, 39(4), 283-295.
-
(2002)
Information and Management
, vol.39
, pp. 283-295
-
-
Liao, Z.1
Cheung, M.2
-
35
-
-
10444254978
-
Taking it online: Anyway, anyplace, anytime Tennessee anytime
-
2
-
Luling, D. (2001). Taking it online: Anyway, anyplace, anytime Tennessee anytime. The Journal of Government Financial Management, 50(2), 42-49.
-
(2001)
The Journal of Government Financial Management
, vol.50
, pp. 42-49
-
-
Luling, D.1
-
36
-
-
0034417136
-
Self-service technologies: Understanding customer satisfaction with technology-based service encounters
-
3
-
Meuter, M., Ostrom, A., Roundtree, R., & Bitner, M. (2000). Self-service technologies: Understanding customer satisfaction with technology-based service encounters. Journal of Marketing, 64(3), 50-64.
-
(2000)
Journal of Marketing
, vol.64
, pp. 50-64
-
-
Meuter, M.1
Ostrom, A.2
Roundtree, R.3
Bitner, M.4
-
38
-
-
0041029638
-
Designing web technologies for local governance reform: Good management or good democracy?
-
1
-
Musso, J., Weare, C., & Hale, M. (2000). Designing web technologies for local governance reform: Good management or good democracy? Political Communication, 17(1), 1-19.
-
(2000)
Political Communication
, vol.17
, pp. 1-19
-
-
Musso, J.1
Weare, C.2
Hale, M.3
-
39
-
-
12344317788
-
Advancing e-government at the grassroots: Tortoise or hare?
-
1
-
Norris, D., & Moon, M. (2005). Advancing e-government at the grassroots: Tortoise or hare? Public Administration Review, 65(1), 64-75.
-
(2005)
Public Administration Review
, vol.65
, pp. 64-75
-
-
Norris, D.1
Moon, M.2
-
41
-
-
0037345665
-
Web retailing adoption: Exploring the nature of Internet users Web retailing behavior
-
2
-
O'Cass, A., & Fenech, T. (2003). Web retailing adoption: Exploring the nature of Internet users Web retailing behavior. Journal of Retailing and Consumer Services, 10(2), 81-94.
-
(2003)
Journal of Retailing and Consumer Services
, vol.10
, pp. 81-94
-
-
O'Cass, A.1
Fenech, T.2
-
42
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithami, V., & Berry, L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithami, V.2
Berry, L.3
-
43
-
-
0002458497
-
Disenchantment discontinuance in the diffusion of technologies in the service industry: A case study in retail banking
-
2
-
Prendergast, G., & Marr, N. (1994). Disenchantment discontinuance in the diffusion of technologies in the service industry: A case study in retail banking. Journal of International Consumer Marketing, 7(2), 25-40.
-
(1994)
Journal of International Consumer Marketing
, vol.7
, pp. 25-40
-
-
Prendergast, G.1
Marr, N.2
-
46
-
-
31644441218
-
E-government services in the local government context: An Australian case study
-
1
-
Shackleton, P., Fisher, J., & Dawson, L. (2006). E-government services in the local government context: An Australian case study. Business Process Management Journal, 12(1), 88-100.
-
(2006)
Business Process Management Journal
, vol.12
, pp. 88-100
-
-
Shackleton, P.1
Fisher, J.2
Dawson, L.3
-
47
-
-
0000482433
-
E-satisfaction: An initial examination
-
3
-
Szymanski, D. M., & Hyse, R. T. (2000). E-satisfaction: An initial examination. Journal of Retailing, 76(3), 309-322.
-
(2000)
Journal of Retailing
, vol.76
, pp. 309-322
-
-
Szymanski, D.M.1
Hyse, R.T.2
-
49
-
-
1842688757
-
Exploring consumer evaluations of e-services: A portal site
-
4
-
Van Riel, A. C. R., Liljander, V., & Jurriens, P. (2001). Exploring consumer evaluations of e-services: A portal site. International Journal of Service Industry Management, 12(4), 359-377.
-
(2001)
International Journal of Service Industry Management
, vol.12
, pp. 359-377
-
-
Van Riel, A.C.R.1
Liljander, V.2
Jurriens, P.3
-
50
-
-
0034559541
-
Determinants of perceived ease of use: Integrating control, intrinsic motivation and emotion into the technology acceptance model
-
4
-
Venkatesh, V. (2000). Determinants of perceived ease of use: integrating control, intrinsic motivation and emotion into the technology acceptance model. Information Systems Research, 11(4), 342-365.
-
(2000)
Information Systems Research
, vol.11
, pp. 342-65
-
-
Venkatesh, V.1
-
52
-
-
0005505199
-
-
Resource document. Brown University. Retrieved 20 December 2005
-
West, D. (2001). State and federal e-government in the United States. Resource document. Brown University. Retrieved 20 December 2005 from http://www.brown.edu/Departments/Taubman_Center/polreports/egovt01us.html.
-
(2001)
State and Federal E-government in the United States
-
-
West, D.1
-
53
-
-
0036014185
-
IT-based services and service quality in consumer banking
-
1
-
Zhu, F. X., Wymer, W., & Chen, I. (2002). IT-based services and service quality in consumer banking. International Journal of Service Industry Management, 13(1), 69-90.
-
(2002)
International Journal of Service Industry Management
, vol.13
, pp. 69-90
-
-
Zhu, F.X.1
Wymer, W.2
Chen, I.3
|