The influence of ethnicity on patient satisfaction in a standardized patient assessment

Academic Medicine

Volumn 79, Issue 10 SUPPL., 2004, Pages

  Van Zanten, Marta ^a   Boulet, John R ^b   Mckinley, Danette W ^b  

^a ECFMG   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ASIAN; CLINICAL EXAMINATION; CLINICAL SKILLS ASSESSMENT; COHORT ANALYSIS; CONFERENCE PAPER; DOCTOR PATIENT RELATION; ETHNOLOGY; MEDICAL CARE; PATIENT; PATIENT SATISFACTION; PHYSICIAN; PRIORITY JOURNAL; RACE; RATING SCALE;

EID: 4644292456     PISSN: 10402446     EISSN: None     Source Type: Journal    
DOI: 10.1097/00001888-200410001-00005     Document Type: Conference Paper

References (28)

1. Ong LM, de Haes JC, Hoos AM, Lammes FB. Doctor-patient communication: a review of the literature. Soc Sci Med. 1995;40:903-18.
2. Williams S, Weinman J, Dale J. Doctor-patient communication and patient satisfaction: a review. Fam Pract. 1998;15:480-92.
3. Rowland-Morin PA, Carroll JG. Verbal communication skills and patient satisfaction. A study of doctor-patient interviews. Eval Health Prof. 1990;13:168-85.
4. Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract. 2002;15:25-38.
5. Boudreaux ED, O'Hea EL. Patient satisfaction in the emergency department: a review of the literature and implications for practice. J Emerg Med. 2004;26:13-26.
6. Bertakis KD, Roter D, Putnam SM. The relationship of physician medical interview style to patient satisfaction. J Fam Pract. 1991;32:175-81.
7. Robbins JA, Bertakis KD, Helms LJ, Azari R, Callahan EJ, Creten DA. The influence of physician practice behaviors on patient satisfaction. Fam Med. 1993; 25:17-20.
8. Murray-Garcia JL, Selby JV, Schmittdiel J, Grumbach K, Quesenberry CP Jr. Racial and ethnic differences in a patient survey: patients' values, ratings, and reports regarding physician primary care performance in a large health maintenance organization. Med Care. 2000;38:300-10.
9. Weech-Maldonado R, Morales LS, Elliott M, Spritzer K, Marshall G, Hays RD. Race/ethnicity, language, and patients' assessments of care in Medicaid managed care. Health Serv Res. 2003;38:789-808.
10. Haviland MG, Morales LS, Reise SP, Hays RD. Do health care ratings differ by race or ethnicity? Jt Comm J Qual Saf. 2003;29:134-45.
11. Taira DA, Safran DG, Seto TB, et al. Asian-American patient ratings of physician primary care performance. J Gen Intern Med. 1997;12:237-42.
12. Taira DA, Safran DG, Seto TB, et al. Do patient assessments of primary care differ by patient ethnicity? Health Serv Res. 2001;36(6 Pt 1):1059-71.
13. Morales LS, Cunningham WE, Brown JA, Liu H, Hays RD. Are Latinos less satisfied with communication by health care providers? J Gen Intern Med. 1999;14:409-17.
14. Cooper-Patrick L, Gallo JJ, Gonzales JJ, et al. Race, gender, and partnership in the patient-physician relationship. JAMA. 1999;282:583-9.
15. Saha S, Komaromy M, Koepsell TD, Bindman AB. Patient-physical racial concordance and the perceived quality and use of health care. Arch Intern Med. 2002;159:997-1004.
16. Gray B, Stoddard JJ. Patient-physician pairing: does racial and ethnic congruity influence selection of a regular physician? J Commun Health. 2002;22:247-59.
17. Saha S, Taggart SH, Komaromy M, Bindman AB. Do patients choose physicians of their own race? Minority Health. 2003;19:78-83.
18. Laveist TA, Nuru-Jeter A. Is doctor-patient race concordance associated with greater satisfaction with care? J Health Soc Behav. 2002;43:296-306.
19. Laveist TA, Carroll T. Race of physician and satisfaction with care among African-American patients. J Natl Med Assoc. 2002;94:937-43.
20. Cooper LA, Roter DL, Johnson RL, Ford DE, Steinwachs DM, Powe NR. Patient-centered communication, ratings of care, and concordance of patient and physician race. Ann Intern Med. 2003;139:907-15.
21. American Educational Research Association, American Psychological Association, National Council on Measurement in Education. Standards for educational and psychological testing. Washington, DC: American Educational Research Association, 1999.
22. Colliver JA, Swartz MH, Robbs RS. The effect of examinee and patient ethnicity in clinical-skills assessment with standardized patients. Adv Health Sci Educ. 2001;6:5-13.
23. Swartz MH, Colliver JA, Robbs RS. The interaction of examinee's ethnicity and standardized patient's ethnicity: an extended analysis. Acad Med. 2001;76(10 suppl):S96-8.
24. Bienstock JL, Tzou WS, Martin SA, Fox HE. Effect of student ethnicity on interpersonal skills and objective standardized clinical examination scores. Obstet Gynecol. 2000;96:1011-3.
25. Friedman M, Sutnick AI, Stillman PL, et al. The use of standardized patients to evaluate the spoken-English proficiency of foreign medical graduates. Acad Med. 1991;66(suppl 9):S61-3.
26. Boulet JR, Ben David MF, et al. Using standardized patients to assess the interpersonal skills of physicians. Acad Med. 1998;73(10 suppl):S94-6.
27. Boulet JR, van Zanten M, McKinley DW, Gary NE. Evaluating the spoken English proficiency of graduates of foreign medical schools. Med Educ. 2001;35:767-73.
28. van Zanten M, Boulet JR, McKinley D, Whelan GP. Evaluating the spoken English proficiency of international medical graduates: detecting threats to the validity of standardised patient ratings. Med Educ. 2003;37:69-76.