메뉴 건너뛰기




Volumn 23, Issue 5, 2008, Pages 323-331

Towards an integrated framework of key account management

Author keywords

Critical success factors; Customers; Key accounts

Indexed keywords


EID: 45249085455     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858620810881593     Document Type: Review
Times cited : (58)

References (64)
  • 1
    • 0036081258 scopus 로고    scopus 로고
    • Customer-supplier partnerships: Perceptions of a successful key account management program
    • Abratt, R. and Kelly, P.M. (2002), "Customer-supplier partnerships: perceptions of a successful key account management program", Industrial Marketing Management, Vol. 31 No. 5, pp. 467-76.
    • (2002) Industrial Marketing Management , vol.31 , Issue.5 , pp. 467-76
    • Abratt, R.1    Kelly, P.M.2
  • 4
    • 84986078567 scopus 로고    scopus 로고
    • Internal relationship marketing: A strategy for knowledge renewal
    • Ballantyne, D. (2000), "Internal relationship marketing: a strategy for knowledge renewal", International Journal of Bank Marketing, Vol. 18 No. 6, pp. 274-86.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.6 , pp. 274-86
    • Ballantyne, D.1
  • 5
    • 0035631042 scopus 로고    scopus 로고
    • Global account management in multinational cooperations: Theory and evidence
    • Birkinshaw, J., Toulan, O. and Arnold, D. (2001), "Global account management in multinational cooperations: theory and evidence", Journal of International Business Studies, Vol. 32, pp. 231-48.
    • (2001) Journal of International Business Studies , vol.32 , pp. 231-48
    • Birkinshaw, J.1    Toulan, O.2    Arnold, D.3
  • 6
    • 0002303747 scopus 로고    scopus 로고
    • What national account decision makers would tell salespeople about building relationships
    • Boles, J.S., Barksdale, H.C. and Johnston, J.T. (1996), "What national account decision makers would tell salespeople about building relationships", Journal of Business & Industrial Marketing, Vol. 11 No. 2, pp. 6-19.
    • (1996) Journal of Business & Industrial Marketing , vol.11 , Issue.2 , pp. 6-19
    • Boles, J.S.1    Barksdale, H.C.2    Johnston, J.T.3
  • 7
    • 0001676356 scopus 로고    scopus 로고
    • The selection and organization of national accounts: A North-American perspective
    • Boles, J.S., Johnston, W. and Gardner, A. (1999), "The selection and organization of national accounts: a North-American perspective", Journal of Business & Industrial Marketing, Vol. 14, July-August, pp. 264-75.
    • (1999) Journal of Business & Industrial Marketing , vol.14 , Issue.JULY-AUGUST , pp. 264-75
    • Boles, J.S.1    Johnston, W.2    Gardner, A.3
  • 9
    • 84993082462 scopus 로고    scopus 로고
    • In search of market orientation: An experiment in key account management
    • Brady, N. (2004), "In search of market orientation: an experiment in key account management", Marketing Intelligence & Planning, Vol. 22 No. 2, pp. 144-59.
    • (2004) Marketing Intelligence & Planning , vol.22 , Issue.2 , pp. 144-59
    • Brady, N.1
  • 10
    • 0007282756 scopus 로고    scopus 로고
    • Using key accounts as partners to get the learning organization
    • Cahill, D.J. (1998), "Using key accounts as partners to get the learning organization", International Marketing Review, Vol. 15 No. 3, pp. 205-14.
    • (1998) International Marketing Review , vol.15 , Issue.3 , pp. 205-14
    • Cahill, D.J.1
  • 11
    • 0033196557 scopus 로고    scopus 로고
    • Do customer partnerships improve new product success rates?
    • Campbell, A.J. and Cooper, R.G. (1999), "Do customer partnerships improve new product success rates?", Industrial Marketing Management, Vol. 28, pp. 507-19.
    • (1999) Industrial Marketing Management , vol.28 , pp. 507-19
    • Campbell, A.J.1    Cooper, R.G.2
  • 12
    • 84989026594 scopus 로고
    • Customer analysis for strategy development in industrial markets
    • Campbell, N.C.G. and Cunningham, M.T. (1983), "Customer analysis for strategy development in industrial markets", Strategic Management Journal, Vol. 4, pp. 369-80.
    • (1983) Strategic Management Journal , vol.4 , pp. 369-80
    • Campbell, N.C.G.1    Cunningham, M.T.2
  • 17
    • 0031613933 scopus 로고    scopus 로고
    • National accounts revisited: New lessons from recent investigations
    • Dishman, P. and Nitse, P.S. (1998), "National accounts revisited: new lessons from recent investigations", Industrial Marketing Management, Vol. 27, January, pp. 1-9.
    • (1998) Industrial Marketing Management , vol.27 , Issue.JANUARY , pp. 1-9
    • Dishman, P.1    Nitse, P.S.2
  • 18
    • 0002876995 scopus 로고
    • Account portfolio analysis for strategy development
    • Fiocca, R. (1982), "Account portfolio analysis for strategy development", Industrial Marketing Management, Vol. 11, pp. 53-62.
    • (1982) Industrial Marketing Management , vol.11 , pp. 53-62
    • Fiocca, R.1
  • 19
    • 0033196290 scopus 로고    scopus 로고
    • Managing relationships by analyzing the effects and value of different actions
    • Ford, D. and McDowell, R. (1999), "Managing relationships by analyzing the effects and value of different actions", Industrial Marketing Management, Vol. 28, pp. 429-42.
    • (1999) Industrial Marketing Management , vol.28 , pp. 429-42
    • Ford, D.1    McDowell, R.2
  • 20
    • 45249111539 scopus 로고    scopus 로고
    • Should senior managers be actively involved in sales account management
    • Francis, K. (2004), "Should senior managers be actively involved in sales account management", Management Services, Vol. 48 No. 11, pp. 20-1.
    • (2004) Management Services , vol.48 , Issue.11 , pp. 20-1
    • Francis, K.1
  • 21
    • 84968099966 scopus 로고
    • The resource-based theory of competitive advantage
    • Grant, R.M. (1990), "The resource-based theory of competitive advantage", California Management Review, Vol. 33 No. 3, pp. 114-35.
    • (1990) California Management Review , vol.33 , Issue.3 , pp. 114-35
    • Grant, R.M.1
  • 25
    • 0033196044 scopus 로고
    • Relationship marketing teams: Improving the utilization of customer relationship potentials through a high team design quality
    • Helfert, G. and Vith, K. (1990), "Relationship marketing teams: improving the utilization of customer relationship potentials through a high team design quality", Industrial Marketing Management, Vol. 28, pp. 553-64.
    • (1990) Industrial Marketing Management , vol.28 , pp. 553-64
    • Helfert, G.1    Vith, K.2
  • 26
    • 0036004599 scopus 로고    scopus 로고
    • A configurational perspective on key account management
    • Homburg, C., Workman, J.P. and Jenson, O. (2002), "A configurational perspective on key account management", Journal of Marketing, Vol. 66 No. 2, pp. 38-60.
    • (2002) Journal of Marketing , vol.66 , Issue.2 , pp. 38-60
    • Homburg, C.1    Workman, J.P.2    Jenson, O.3
  • 27
    • 0002338078 scopus 로고
    • Salesforce compensation: An empirical investigation of factors related to use of salary versus incentive compensation
    • John, G. and Reve, T. (1982), "Salesforce compensation: an empirical investigation of factors related to use of salary versus incentive compensation", Journal of Marketing Research, Vol. 26, February, pp. 1-14.
    • (1982) Journal of Marketing Research , vol.26 , Issue.FEBRUARY , pp. 1-14
    • John, G.1    Reve, T.2
  • 29
    • 0001850648 scopus 로고
    • A strategic approach to managing buyer-seller relationships
    • Krapfel, R.R., Salmond, D. and Spekman, R. (1991), "A strategic approach to managing buyer-seller relationships", European Journal of Marketing, Vol. 25 No. 4, pp. 310-27.
    • (1991) European Journal of Marketing , vol.25 , Issue.4 , pp. 310-27
    • Krapfel, R.R.1    Salmond, D.2    Spekman, R.3
  • 30
    • 85009576931 scopus 로고    scopus 로고
    • National account management: Large account selling or buyer-supplier alliance?
    • Lambe, J.C. and Spekman, R.E. (1997), "National account management: large account selling or buyer-supplier alliance?", Journal of Personal Selling and Sales Management, Vol. 17 No. 4, pp. 61-74.
    • (1997) Journal of Personal Selling and Sales Management , vol.17 , Issue.4 , pp. 61-74
    • Lambe, J.C.1    Spekman, R.E.2
  • 32
    • 85015062493 scopus 로고    scopus 로고
    • Key account management: Theory, practice and challenges
    • McDonald, M., Millman, T. and Rogers, B. (1997), "Key account management: theory, practice and challenges", Journal of Marketing Management, Vol. 13, November, pp. 737-57.
    • (1997) Journal of Marketing Management , vol.13 , Issue.NOVEMBER , pp. 737-57
    • McDonald, M.1    Millman, T.2    Rogers, B.3
  • 33
    • 45249105730 scopus 로고    scopus 로고
    • Using compensation to improve strategic account performance
    • Mermey, S. (1999), "Using compensation to improve strategic account performance", Velocity, Spring, pp. 38-40.
    • (1999) Velocity , Issue.SPRING , pp. 38-40
    • Mermey, S.1
  • 34
    • 0030524990 scopus 로고    scopus 로고
    • Global account management and systems selling
    • Millman, T.F. (1996), "Global account management and systems selling", International Business Review, Vol. 5 No. 6, pp. 631-45.
    • (1996) International Business Review , vol.5 , Issue.6 , pp. 631-45
    • Millman, T.F.1
  • 35
    • 0442281678 scopus 로고    scopus 로고
    • Processual issues in key account management: Underpinning the customer-facing organization
    • Millman, T.F. and Wilson, K. (1999), "Processual issues in key account management: underpinning the customer-facing organization", Journal of Business & Industrial Marketing, Vol. 14 No. 4, pp. 328-37.
    • (1999) Journal of Business & Industrial Marketing , vol.14 , Issue.4 , pp. 328-37
    • Millman, T.F.1    Wilson, K.2
  • 36
    • 0033196510 scopus 로고    scopus 로고
    • The role of internal marketing relationships
    • Möller, K. and Rajala, A. (1999), "The role of internal marketing relationships", Industrial Marketing Management, Vol. 28, pp. 521-35.
    • (1999) Industrial Marketing Management , vol.28 , pp. 521-35
    • Möller, K.1    Rajala, A.2
  • 37
    • 0010115282 scopus 로고    scopus 로고
    • The challenge of global customer management
    • Montgomery, D.B. and Yip, G.S. (2000), "The challenge of global customer management", Marketing Management, Vol. 9 No. 4, pp. 22-9.
    • (2000) Marketing Management , vol.9 , Issue.4 , pp. 22-9
    • Montgomery, D.B.1    Yip, G.S.2
  • 39
    • 0242288406 scopus 로고    scopus 로고
    • Key account management at company and individual levels in business-to-business relationships
    • Ojasalo, J. (2001), "Key account management at company and individual levels in business-to-business relationships", Journal of Business & Industrial Marketing, Vol. 16 No. 3, pp. 199-218.
    • (2001) Journal of Business & Industrial Marketing , vol.16 , Issue.3 , pp. 199-218
    • Ojasalo, J.1
  • 40
    • 85009593131 scopus 로고    scopus 로고
    • Key account management in the business to business field: The key account's point of view
    • Pardo, C. (1999), "Key account management in the business to business field: the key account's point of view", Journal of Personal Selling and Sales Management, Vol. 17 No. 4, pp. 17-26.
    • (1999) Journal of Personal Selling and Sales Management , vol.17 , Issue.4 , pp. 17-26
    • Pardo, C.1
  • 42
    • 45249098463 scopus 로고
    • Report No. 850, The Conference Board, New York, NY
    • Platzer, L. (1984), "Managing national accounts", Report No. 850, The Conference Board, New York, NY.
    • (1984) Managing National Accounts
    • Platzer, L.1
  • 46
    • 45249089884 scopus 로고    scopus 로고
    • Implementing global account management: A process oriented approach
    • Senn, C. (1999), "Implementing global account management: a process oriented approach", Journal of Selling and Major Account Management, Vol. 1 No. 3, pp. 10-19.
    • (1999) Journal of Selling and Major Account Management , vol.1 , Issue.3 , pp. 10-19
    • Senn, C.1
  • 48
    • 85009583602 scopus 로고    scopus 로고
    • Who prefers key account management programs? An investigation of business buying behavior and buying firm characteristics
    • Shama, A. (1997), "Who prefers key account management programs? An investigation of business buying behavior and buying firm characteristics", Journal of Personal Selling and Sales Management, Vol. 17 No. 4, pp. 27-39.
    • (1997) Journal of Personal Selling and Sales Management , vol.17 , Issue.4 , pp. 27-39
    • Shama, A.1
  • 50
    • 7444269770 scopus 로고    scopus 로고
    • A conceptual framework of global account management capabilities and firm performance
    • Shi, L.H., Zou, S. and Cavusgil, S.T. (2004), "A conceptual framework of global account management capabilities and firm performance", International Business Review, Vol. 13, pp. 539-53.
    • (2004) International Business Review , vol.13 , pp. 539-53
    • Shi, L.H.1    Zou, S.2    Cavusgil, S.T.3
  • 51
    • 0442328812 scopus 로고    scopus 로고
    • Key accounts: Effectively managing strategic complexity
    • Spencer, R. (1999), "Key accounts: effectively managing strategic complexity", Journal of Business & Industrial Marketing, Vol. 14 No. 4, pp. 291-309.
    • (1999) Journal of Business & Industrial Marketing , vol.14 , Issue.4 , pp. 291-309
    • Spencer, R.1
  • 52
    • 0000632415 scopus 로고
    • Payoffs from national account management
    • Stevenson, Th.H. (1981), "Payoffs from national account management", Industrial Marketing Management, Vol. 10 No. 2, pp. 119-24.
    • (1981) Industrial Marketing Management , vol.10 , Issue.2 , pp. 119-24
    • Stevenson, Th.H.1
  • 54
    • 0033196563 scopus 로고    scopus 로고
    • Relationship promoters: Driving forces for successful customer relationships
    • Walter, A. (1999), "Relationship promoters: driving forces for successful customer relationships", Industrial Marketing Management, Vol. 28, pp. 537-51.
    • (1999) Industrial Marketing Management , vol.28 , pp. 537-51
    • Walter, A.1
  • 56
    • 0001921419 scopus 로고
    • A general model of organizational buying behavior
    • Webster, F.E. and Wind, Y. (1972), "A general model of organizational buying behavior", Journal of Marketing, Vol. 36, April, pp. 12-19.
    • (1972) Journal of Marketing , vol.36 , Issue.APRIL , pp. 12-19
    • Webster, F.E.1    Wind, Y.2
  • 57
    • 0031231843 scopus 로고    scopus 로고
    • National account management sales training and directions for improvement
    • Weeks, W.A. and Stevens, C.G. (1997), "National account management sales training and directions for improvement", Industrial Marketing Management, Vol. 26, September, pp. 423-31.
    • (1997) Industrial Marketing Management , vol.26 , Issue.SEPTEMBER , pp. 423-31
    • Weeks, W.A.1    Stevens, C.G.2
  • 59
    • 30344451702 scopus 로고    scopus 로고
    • Implementation of key account management: Who, why and how? An exploratory study on the current implementation of key account management programs
    • Wengler, S., Ehret, M. and Saab, S. (2006), "Implementation of key account management: who, why and how? An exploratory study on the current implementation of key account management programs", Industrial Marketing Management, Vol. 35, pp. 103-12.
    • (2006) Industrial Marketing Management , vol.35 , pp. 103-12
    • Wengler, S.1    Ehret, M.2    Saab, S.3
  • 60
    • 0039191894 scopus 로고    scopus 로고
    • Developing global account management programmes: Observations from a GAM panel presentation
    • Wilson, K. (1999), "Developing global account management programmes: observations from a GAM panel presentation", Thexis, Vol. 4, pp. 30-5.
    • (1999) Thexis , vol.4 , pp. 30-5
    • Wilson, K.1
  • 61
    • 4344641964 scopus 로고    scopus 로고
    • The global account manager as political entrepreneur
    • Wilson, K. and Millman, T. (2003), "The global account manager as political entrepreneur", Industrial Marketing Management, Vol. 32 No. 2, pp. 151-8.
    • (2003) Industrial Marketing Management , vol.32 , Issue.2 , pp. 151-8
    • Wilson, K.1    Millman, T.2
  • 62
    • 45249103294 scopus 로고    scopus 로고
    • Global account management: A literature based conceptual model
    • Wilson, K. and Weilbaker, D. (2004), "Global account management: a literature based conceptual model", Mid-American Journal of Business, Vol. 19 No. 1, pp. 13-21.
    • (2004) Mid-American Journal of Business , vol.19 , Issue.1 , pp. 13-21
    • Wilson, K.1    Weilbaker, D.2
  • 63
    • 0037248122 scopus 로고    scopus 로고
    • Intraorganizational determinants of key account management effectiveness
    • Workman, J.P., Homburg, C. and Jensen, O. (2003), " Intraorganizational determinants of key account management effectiveness", Journal of the Academy of marketing Science, Vol. 31 No. 1, pp. 3-21.
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.1 , pp. 3-21
    • Workman, J.P.1    Homburg, C.2    Jensen, O.3
  • 64
    • 0001816362 scopus 로고    scopus 로고
    • Global account management: The new frontier in relationship marketing
    • Yip, G.S. and Madsen, T.L. (1996), "Global account management: the new frontier in relationship marketing", International Marketing Review, Vol. 13 No. 3, pp. 24-42.
    • (1996) International Marketing Review , vol.13 , Issue.3 , pp. 24-42
    • Yip, G.S.1    Madsen, T.L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.