Factors associated with patient satisfaction and care of over 65 year olds in emergency departments;Factores asociados con la satisfacción en el cuidado y la asistencia en el departamento de cirugía de urgencias de los pacientes mayores de 65 años

Cirugia Espanola

Volumn 83, Issue 5, 2008, Pages 260-265

  Vidal, Óscar ^a,c   Romero, Juan Manuel ^a   Ginestà, César ^a   Badiella, Llorenç ^b   Valentini, Mauro ^a   Espert, Juan José ^a   Benarroch, Guerson ^a   García Valdecasas, Juan Carlos ^a  

^a UNIVERSITY OF BARCELONA   (Spain)

^b UNIVERSITAT AUTÒNOMA DE BARCELONA   (Spain)

^c HOSPITAL CLÍNIC   (Spain)

Author keywords

Aged 65 and over; Elderly; Emergency service; Information; Patient satisfaction; Physician patient relationship; Questionnaire; Waiting time

Indexed keywords

EID: 44949142982     PISSN: 0009739X     EISSN: 1578147X     Source Type: Journal    
DOI: 10.1016/S0009-739X(08)70565-7     Document Type: Article

References (19)

1. Hedges JR, Singal BM, Rosseau EW, et al. Geriatric patient emergency visits part II: perceptions of visits by geriatric and younger patients. Ann Emerg Med. 1992;21:808-13.
2. Nerney MP, Chin MH, Jin L, et al. Factors associated with older patients' satisfaction with care in an inner-city emergency departent. Ann Emerg Med. 2001;38:140-5.
3. Boudreaux ED, O'Hea EL. Patient satisfaction in the Emergency Department: A review of the literature and implications for practice. J Emerg Med. 2004;26:13-26.
4. Muntlin A, Gunninberg L, Carlson M. Patients' perceptions of quality of care at an emergency department and identification of areas for quality improvement. J Clin Nursing. 2006;15:1045-56.
5. Nyden K, Petersson M, Nyström M. Unsatisfied basic needs of older patients in emergency care environments - obstacles to an active role in decision making. J Clin Nursing. 2003;11:22-6.
6. Kaplan SH, Ware JE. The patient's role in health care and quality assessment. En: Goldfield N, Nash DB, editores. Providing quality care: future challenges. Ann Arbor: Health administration Press; 1995. p. 25-52.
7. Boudreaux ED, Friedman J, Chansky ME, Baumann BM. Emergency department patient satisfaction: Examining the role of acuity. Acad Emerg Med. 2004;11:162-8.
8. Chin MH, Jin L, Karrison TG, et al. Older patients' health-related quality of life around an episode of emergency illnes. Ann Emerg Med. 1999;34:595-603.
9. Olive P. The holistic nursing care of patients with minor injuries attendig the A&E departament. Acc Emerg Nursing. 2003;11:27-32.
10. Ware JE, Hays RD. Methods for measuring patient satisfaction with specific medical encounters. Med Care. 1998;26:393-402.
11. Hansagi H, Carlsson B, Birisman B. The urgency of care need and patient satisfaction at a hospital emergency department. Health Care Manag Rev. 1992;17:71-5.
12. Sun BC, Adams J, Orav JE, et al. Determinants of patient satisfaction and willingness to return with emergency care. Ann Emerg Med. 2000;35:426-34.
13. Locker D, Dunt D. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med. 1978;12:283-92.
14. Waseem M, Ravi L, Radeos M, Ganti S. Parental perception of waiting time and its influence on parental satisfaction in an urban pediatric emergency department: Are parents accurate in determining waiting time? South Med Journal. 2003;96:880-3.
15. Baraff LJ, Bernstein E, Braldey K, et al. Perceptions of emergency care by the ederly: results of multicenter focus group interviews. Ann Emerg Med. 1992;21:814-8.
16. Dungdale DC, Epstein R, Pantilat S. Time and the patient-physician relationship. J Gen Intern Med. 1999;14:34-40.
17. Bursch B, Beezy J, Shaw R. Emergency department satisfaction: What matters most? Ann Emerg Med. 1993;22:586-91.
18. Frank-Soltysiak M, Court C. Waiting time and satisfaction of patients attending the emergency surgery unit of a university hospital centre. Presse Medicale. 2002;31:1690-5.
19. Thompson DA, Yarnold PR, Williams DR, Adams SL. Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Ann Emerg Med. 1996;28:657-65.