Analytical affective design with ambient intelligence for mass customization and personalization

International Journal of Flexible Manufacturing Systems

Volumn 19, Issue 4, 2007, Pages 570-595

  Jiao, Roger J ^a,b   Xu, Qianli ^a   Du, Jun ^a   Zhang, Yiyang ^a   Helander, Martin ^a   Khalid, Halimahtun M ^c   Helo, Petri ^d   Ni, Cheng ^e  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

^b GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

^c Damai Sciences Sdn Bhd   (Malaysia)

^d UNIVERSITY OF VAASA   (Finland)

^e IC:IDO GmbH   (Germany)

Author keywords

Affective design; Customer needs; Mass customization; Product ecosystem

Indexed keywords

COMPETITION; DECISION MAKING; ECOSYSTEMS; MATHEMATICAL MODELS;

AFFECTIVE DESIGN; CUSTOMER NEEDS; MASS CUSTOMIZATION; PRODUCT ECOSYSTEM;

PRODUCT DEVELOPMENT;

EID: 44649156615     PISSN: 09206299     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10696-008-9032-1     Document Type: Article

References (77)

1. Akao Y (1990) Quality function deployment: integrating customer requirements into product design. Productivity Press, Cambridge, MA
2. Armacost RT, Componation PJ, Mullens MA, Swart WW (1994) An AHP framework for prioritizing customer requirements in QFD: an industrialized housing application. IIE Trans 26(4):72-79
3. Azuma RT (1997) A survey of augmented reality. Presence: Teleope Virtual Environ 6(4):355-385
4. Boud AC, Haniff DJ, Baber C, Steiner SJ (1999) Virtual reality and augmented reality as a training tool for assembly tasks. Proceedings of 1999 IEEE international conference on information visualization, pp 32-36
5. Burchill G, Fine CH (1997) Time versus market orientation in product concept development: Empirically-based theory generation. Manag Sci 43(4):465-478
6. Byrne JG, Barlow T (1993) Structured brainstorming: a method for collecting user requirements. Proceedings of the 37th annual meeting of the human factors and ergonomics society, Seattle, WA, pp 427-431
7. Chen C-H, Khoo LP, Yan W (2002) A strategy for acquiring customer requirement patterns using laddering technique and ART2 neural network. Adv Eng Inform 16(3):229-240
8. Chen C-H, Khoo LP, Yan W (2003) Evaluation of multicultural factors from elicited customer requirements for new product development. Res Eng Des 14(3):119-130
9. Child P, Diederichs R, Sanders FH, Wisniowski S (1991) SMR forum: The management of complexity. Sloan Manag Rev 33(1):73-80
10. Clausing D (1994) Total quality development: a step-by-step guide to world class concurrent engineering. ASME Press, New York
11. Collier DA (1981) The measurement and operating benefits of component part commonality. Dec Sci 12(1):85-96
12. Dobson G, Kalish S (1993) Heuristics for pricing and positioning a product-line using conjoint and cost data. Manag Sci 39(2):160-175
13. Du X, Jiao J, Tseng MM (2003) Identifying customer need patterns for customization and personalization. Integr Manuf Syst 14(5):387-396
14. Ducatel K, Bogdanowicz M, Scapolo F, Leijten J, Burgelman J-C (2001) Scenarios for ambient intelligence in 2010, ISTAG Report, European Commission
15. Fishbein M, Ajzen L (1972) Attitudes and opinions. Ann Rev Psychol 23:487-554
16. Fung RYK, Popplewell K, Xie J (1998) An intelligent hybrid system for customer requirements analysis and product attribute targets determination. Int J Prod Res 36(1):13-34
17. Fung RYK, Tang J, Tu Y, Wang D (2002) Product design resources optimization using a non-linear fuzzy quality function deployment model. Int J Prod Res 40(3):585-599
18. Gershenson JK, Stauffer LA (1999) A taxonomy for design requirements from corporate customers. Res Eng Des 11(2):103-115
19. Green PE, DeSarbo WS (1978) Additive decomposition of perceptions data via conjoint analysis. J Consum Res 5(1):58-65
20. Green PE, Krieger AM (1985) Models and heuristics for product line selection. Market Sci 4(1):1-19
21. Gustafsson A, Gustafsson N (1994) Exceeding customer expectations, The 6th symposium on quality function deployment, pp 52-57, Novi, MI
22. Hajime N (2002) Application of Kansei engineering for new production development for beverages ( http://www.ffcr.or.jp/zaidan/FFCRHOME.nsf// $FILE/202-6.pdf )
23. Hauge PL, Stauffer LA (1993) ELK: a method for eliciting knowledge from customers. Des Methodol 53:73-81
24. Helander MG, Tham MP (2003) Hedonomics-affective human factors design. Ergonomics 46(13/14):1269-1272
25. Helander MG, Khalid HM, Tham MP (2001) Proceedings of the international conference on affective human factors design, ASEAN Academic Press, London, 1-901919-28-5
26. Huffman C, Kahn B (1998) Variety for sale: mass customization or mass confusion?. J Retail 74(4):491-513
27. Ishihara S, Ishihara K, Nagamashi M, Matsubara Y (1995) An automatic builder for a Kansei engineering expert system using self-organizing neural networks. Int J Indus Ergon 15(1):13-24
28. Jenkins S (1995) Modeling a perfect profile, Marketing, (July 13): 6, London
29. Jiao J, Tseng MM (1999) A pragmatic approach to product costing based on standard time estimation. Int J Oper Prod Manag 19(7):738-755
30. Jiao J, Tseng MM (2000) Understanding product family for mass customization by developing commonality indices. J Eng Desi 11(3):225-243
31. Jiao J, Tseng MM (2004) Customizability analysis in design for mass customization. Comput Aid Desi 36(8):745-757
32. Jiao J, Zhang Y (2005)a Product portfolio identification based on association rule mining. Comput Aid Desi 37(2):149-172
33. Jiao J, Zhang Y (2005)b Product portfolio planning with customer-engineering interaction. IIE Trans 37(9):801-814
34. Jiao J, Zhang L, Pokharel S (2003) Process platform planning for mass customization. Proceedings of the 2nd interdisciplinary world congress on mass customization and personalization, Technical University, Munich, CD-ROM
35. Jiao J, Zhang L, Pokharel S (2005) Coordinating product and process variety for mass customized order fulfillment. Prod Plan Cont 16(6):608-620
36. Jiao J, Zhang Y, Helander MG (2006) A Kansei mining system for affective design. Expert Syst Appl 30(4):658-673
37. Jordan PW (2000) The four pleasures-a framework for pleasures in design. In: PW Jordan (ed) proceedings of conference on pleasure based human factors design, Groningen. Philips Design, The Netherlands
38. JSKE, 2003, Japan society of Kansei engineering, http://www.jske.org/
39. Kano N, Seraku N, Takahashi F, Tsuji S (1984) Attractive quality and must-be quality. Hinshitsu 14(2):39-48, The Japan Society for Quality Control
40. Karlsson B, Aronsson N, Svensson K (2003) Using semantic environment description as a tool to evaluate car interiors. Ergonomics 46(13/14):1408-1422
41. Kaul A, Rao VR (1995) Research for product positioning and design decisions: an integrative review. Int J Res Market 12:293-320
42. Khalid HM (2001) Towards affective collaborative design. In: MJ Smith, G Salvendy, D Harris, RJ Koubek (eds), Usability evaluation and interface design. Proceedings of HCI international 2001 (Vol 1). Lawrence Erlbaum, Mahwah, NJ
43. Khalid HM, Helander MG (2004) A framework for affective customer needs in product design. Theor Issues Ergon Sci 5(1):27-42
44. Khalid HM (2006) Embracing diversity in user needs for affective design. Appl Ergon 37(4):409-418
45. Kota S, Sethuraman K, Miller R (2000) A metric for evaluating design commonality in product families. ASME J Mech Des 122(4):403-410
46. Lin J, Fox MS, Bilgic T (1996) A requirement ontology for engineering design. Concur Eng Res Appl 4(4):279-291
47. Matsubara Y, Nagamachi M (1997) Hybrid Kansei engineering system and design support. Int J Indus Ergon 19(2):81-92
48. Meyer MH (1997) Revitalize your product lines through continuous platform renewal. Res Technol Manag 40(2):17-28
49. Meyer MH, Lehnerd AP (1997) The power of product platforms- building value and cost leadership. The Free Press, New York
50. McAdams DA, Stone RB, Wood KL (1999) Functional interdependence and product similarity based on customer needs. Res Eng Des 11(1):1-19
51. Moore WL, Louviere JJ, Verma R (1999) Using conjoint analysis to help design product platforms. J Prod Innov Manag 16(1):27-39
52. Morris LJ, Stauffer LA (1994) A design taxonomy for eliciting customer requirements, The 16th annual conference on computers and industrial engineering. Pergamon, New York
53. Nadia B-B (2001) Kansei mining: identifying visual impressions as patterns in images Proceedings of International Conference IFSA/NAFIPS, Vancouver
54. Nair SK, Thakur LS, Wen K (1995) Near optimal solutions for product line design and selection: beam search heuristics. Manag Sci 41:767-785
55. Nagamachi M (1989) Kansei engineering. Kaibundo Publisher, Tokyo
56. Nagamachi M (1996) Introduction of Kansei engineering. Japan Standard Association, Tokyo
57. Rothwell R, Gardiner P (1990) Robustness and product design families. In: Oakley M (eds) Design management: a handbook of issues and methods. Basil Blackwell, Cambridge, MA
58. Rounds KS, Cooper JS (2002) Development of product design requirements using taxonomies of environmental issues. Res Eng Des 13(2):94-108
59. Saaty TL (1990) The Analytic Hierarchy Process. RWS Publications, Pittsburgh
60. Sanchez R (1994) Towards a science of strategic product design: system design, component modularity, and product leveraging strategies, The 2nd international product development management conference on new approaches to development and engineering, Gothenburg, Sweden
61. Sanderson SW (1991) Cost models for evaluating virtual design strategies in multicycle product families. J Eng Technol Manag 8:(3-4):339-358
62. Sedgwick J, Henson B, Barnes C (2003) Designing pleasurable products and interfaces. Proceedings of the 2003 International conference on designing pleasurable products and interfaces, Pittsburgh, 2003
63. Siddique Z (2000) Common platform development: design for product variety, Ph.D. Dissertation. Georgia Institute of Technology, Atlanta, GA
64. Stauffer L, Morris L (1992) A new program to enhance the development of product requirements, nsf design and manufacturing systems conference. Atlanta, Georgia
65. Treleven M, Wacker JG (1987) The sources, measurements, and managerial implications of process commonality. J Oper Manag 7:11-25
66. Tseng MM, Jiao J (1996) Design for mass customization. Ann CIRP 45(1):153-156
67. Tseng MM, Jiao J (1998) Computer-aided requirement management for product definition: A methodology and implementation. Concurr Eng Res and Appl 6(2):145-160
68. Tseng MM, Jiao J (2004) Customizability analysis in design for mass customization. Comput Aid Des 36:745-757
69. Tseng MM, Piller FT (2003) The customer centric enterprise: advances in mass customization and personalization. Springer Verlag, New York/Berlin
70. Tseng MM, Du XH (1998) Design by customers for mass customization products. Annals CIRP 47(1):103-106
71. Turksen IB, Willson IA (1992) Customer preferences models: fuzzy theory approach. Proceedings of the SPIE-international society for optical engineering. Boston, MA, pp 203-211
72. Urban GL, Hauser JR (1993) Design and marketing of new products. Prentice-Hall, Englewood Cliffs, NJ
73. Van Laarhoven PJM, Pedrycz W (1983) Fuzzy extension of Saaty's priority theory. Fuzzy Sets Syst 11(3):229-242
74. Wacker JG, Treleven M (1986) Component part standardization: an analysis of commonality sources and indices. J Oper Manag 6:219-244
75. Wheelwright SC, Clark KB (1992) Creating project plans to focus product development. Harvard Bus Rev 70(2):70-82
76. Yan W, Chen C-H, Khoo LP (2002) An integrated approach to the elicitation of customer requirements for engineering design using picture sorts and fuzzy evaluation. AIEDAM 16(2):59-71
77. Zeithaml VA (1988) Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. J Market 52:2-22