Quality and customer service aspects of faculty practice

Nursing Outlook

Volumn 52, Issue 4, 2004, Pages 189-196

  McNiel, Nancy O ^a   MacKey, Thomas A ^a   Sherwood, Gwen D ^a  

^a UNIVERSITY OF TEXAS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMMERCIAL PHENOMENA; HEALTH CARE; NURSING; REVIEW; UNIVERSITY;

EID: 4444253846     PISSN: 00296554     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0029-6554(04)00063-6     Document Type: Review

References (21)

1. M. Hammer Beyond reengineering: How the process-centered organization is changing our work and our lives 1996 Harper Business New York, NY
2. M. Hammer, J. Champy Reengineering the corporation: A manifesto for business revolution 1993 Harper Business New York, NY
3. D.T. Seymour On Q: Causing quality in higher education. American Council on Education Series on Higher Education 1993 Oryx Press Phoenix, AZ
4. T.A. Mackey, N.O. McNiel Quality indicators for academic nursing primary care centers Nurs Econ 20 2002 62 65, 73
5. T. Peters, N. Austin A passion for excellence: The leadership difference 1985 Random House New York, NY
6. P.M. Senge The fifth discipline: The art and practice of the learning organization 1990 Doubleday Currency New York, NY
7. S.R. Covey The 7 habits of highly effective people 1989 Simon and Schuster New York, NY
8. P.L. Starck Boyer's multidimensional nature of scholarship A new framework for schools of nursing J Prof Nurs 12 1996 268 276
9. E.L. Boyer Scholarship reconsidered: Priorities of the professoriate 1990 The Carnegie Foundation for the Advancement of Teaching Princeton, NJ
10. F.L. Cole, T.A. Mackey, J. Lindenberg Quality improvement Psychometric evaluation of patient satisfaction with nurse practitioner care instrument J Am Acad Nurse Pract 11 1999 471 475
11. F.L. Cole, T.A. Mackey, J. Lindenberg Wait time and satisfaction with care and service at a nurse practitioner managed clinic J Am Acad Nurse Pract 13 2001 467 472
12. T. Peters Liberation management: Necessary disorganization for the nanosecond nineties 1992 Alfred A. Knopf New York, NY
13. C.W. Head Beyond corporate transformation: A whole systems approach to creating and sustaining high performance 1997 Productivity Press Portland, OR
14. J. Champy Reengineering management: The mandate for new leadership 1995 Harper Business New York, NY
15. P.L. Schwartz, G. Kee, M.T. Williams, S. Distefano, G. Sherwood S.T.E.P.: Students transitioning effectively into practice J Pediatr Nurs 14 1999 128 129
16. P.L. Starck, T.A. Mackey, J. Adams Nurse-managed clinics A blueprint for success using the Covey framework J Prof Nurs 11 1995 71 77
17. R. Fisher, W. Ury Getting to YES: Negotiating agreement without giving in 1981 Houghton Mifflin Company Boston, MA
18. M. Dykeman, J. MacIntosh, P. Seaman, P. Davidson Development of a program logic model to measure the processes and outcomes of a nurse-managed community health clinic J Prof Nurs 19 2003 197 203
19. T. Peters The Tom Peters seminar: Crazy times call for crazy organizations 1994 Random House New York, NY
20. N.O. McNiel, T.A. Mackey The consistency of change in the development of nursing faculty practice plans J Prof Nurs 11 1995 220 226
21. R.C. Swansburg Management and leadership for nurse managers 2nd ed 1996 Jones and Bartlett Publishers Sudbury, MA