Evaluation of a Telephone Advice Nurse in a Nursing Faculty Managed Pediatric Community Clinic

Journal of Pediatric Health Care

Volumn 22, Issue 3, 2008, Pages 175-181

  Beaulieu, Richard ^a   Humphreys, Janice ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CHILD; CHILD HEALTH CARE; CLINICAL TRIAL; CONSUMER; COUNSELING; EMERGENCY HEALTH SERVICE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; PEDIATRIC NURSING; TELEPHONE; UNITED STATES;

CHILD; CHILD HEALTH SERVICES; CONSUMER SATISFACTION; COUNSELING; HEALTH SERVICES ACCESSIBILITY; HOTLINES; HUMANS; PEDIATRIC NURSING; QUALITY OF HEALTH CARE; TRIAGE; UNITED STATES;

EID: 42949090969     PISSN: 08915245     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pedhc.2007.05.006     Document Type: Article

References (42)

1. Barger S.E., Nugent K.E., and Bridges W. Schools with nursing centers: A five year follow-up study. Journal of Professional Nursing 9 (1993) 7-13
2. Barger S.E., and Rosenfeld P. Models in community health care. Nursing and Health Care 14 (1993) 426-431
3. Beidler S.M. Ethical considerations for nurse-managed health centers. Nursing Clinics of North America 40 (2005) 759-770
4. The Commonwealth Fund, Bergman D., Plesek P., and Saunders M. A high-performing system for well-child care: A vision for the future (2006). http://www.cmwf.org/usr_doc/Bergman_high-performsyswell-childcare_959.pdf
5. Bogdan G.M., Green J.L., Swanson D., Gabow P., and Dart R.C. Evaluating patient compliance with nurse advice line recommendations and the impact on healthcare costs. The American Journal of Managed Care 10 (2004) 534-542
6. Bolli S., VanMelle G., and Laubscer B. After-hours paediatric telephone triage: The Neufchatel experience. European Journal of Pediatrics 9 (2005) 568-572
7. California Department of Health Services. Child Health and Disability Prevention Program: Gateway Overview (2006). http://www.dhs.ca.gov/pcfh/cms/chdp/gateway/overview.htm
8. Campbell L. Sustaining nurse-managed practice. Nursing Clinics of North America 40 (2005) 739-745
9. Chang B.L., Mayo A., and Omery A. Consumer satisfaction with telehealth advice-nursing. Medinfo 10 pts. 2 (2001) 1435-1439
10. Clendon J. Nurse-managed clinics: issues in evaluation. Journal of Advanced Nursing 44 (2003) 558-565
11. Forrest C.B., Simpson L., and Clancy C. Child health services research: Challenges and opportunities. Journal of the American Medical Association 277 (1997) 1787-1793
12. Greenberg M.E. Telephone nursing: Evidence of client and organizational benefits. Nursing Economic$ 18 (2000) 117-123
13. Hansen-Turton T. The nurse-managed health center safety net: A policy solution to reducing health disparities. Nursing Clinics of North America 40 (2005) 729-738
14. Humphreys J., Martin H., Roberts D., and Ferretti C. Strengthening an academic nursing center through partnership. Nursing Outlook 52 (2004) 197-202
15. Keating D., and Rawlings K. Outcomes of a nurse-led telephone triage service in Australia. International Journal of Nursing Practice 11 (2005) 5-12
16. Kinsey K., and Buchanen M. The nursing center: A model of community health nursing practice. In: Stanhope M., and Lancaster J. (Eds). Community and public health nursing. 5th ed. (2002), Mosby, St. Louis
17. Kuo D., and Fagan M. Satisfaction with methods of Spanish interpretation in an ambulatory care clinic. Journal of General Internal Medicine 14 (1999) 547-550
18. Lee L., Batal H., Maselli J., and Kutner J. Effects of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. Journal of General Internal Medicine 17 (2002) 641-646
19. Lee T.J., Baraff L.J., Guzy J., Johnson D., and Woo H. Does telephone triage delay significant medical treatment?: Advice nurse service versus on-call pediatricians. Archives in Pediatrics and Adolescent Medicine 157 (2003) 635-641
20. Lipkin M. Patient education and counseling in the context of modern patient-physician-family communication. Patient Education and Counseling 27 (1996) 5-11
21. McAlearney J. The financial performance of community health centers, 1996-1999. Health Affairs 21 (2002) 219-225
22. McDevitt J., Braun S., Noyes M., Snyder M., and Marion L. Integrated primary and mental health care: Evaluating a nurse-managed center for clients with serious and persistent mental illness. Nursing Clinics of North America 8 (2005) 779-790
23. Moscato S.R., David M., Valanis B., Gullion C.M., Tanner C., Shapiro S., et al. Tool development for measuring caller satisfaction and outcome with telephone advice nursing. Clinical Nursing Research 12 (2003) 266-281
24. O'Connell J.M., Stanley J.L., and Malakar C.L. Satisfaction and patient outcomes of a telephone-based nurse triage service. Managed Care 10 (2001) 55-56
25. Oros M., Johantgen M., Antol S., Heller B., and Ravella P. Community-based nursing centers: Challenges and opportunities in implementation and sustainability. Policy, Politics, & Nursing Practice 4 (2001) 277-287
26. Parente D.H., Pinto M.B., and Barber J.C. A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling. Health Care Management Review 30 (2005) 220-228
27. Randolph G.D., Murray M., Swanson J.A., and Margolis P.A. Behind schedule: Improving access to care for children one practice at a time. Pediatrics 113 (2004) 230-237
28. Rosenthal G., and Shannon S. The use of patient perceptions in the evaluation of health-care delivery systems. Medical Care 35 (1997) NS58-NS68
29. Ryan M., Spicer M., Hyett C., and Barnett P. Non-urgent presentations to a paediatric emergency department: parental behaviors, expectations and outcomes. Emergency Medicine Australasia 17 (2005) 457-462
30. Sabin M. Telephone triage improves demand management effectiveness. Healthcare Financial Management 52 (1998) 49-51
31. Saxe J.M., Burgel B.J., Stringari-Murray S., Collins B., Dennehy P., Janson S., et al. What is faculty practice?. Nursing Outlook 52 (2004) 166-173
32. Schmitt B.D. Pediatric telephone protocols (2004), American Academy of Pediatrics, Elkgrove Village, IL (office version, 10th ed.)
33. Seid M., Varni J.W., and Kurtin P.S. Measuring quality of care for vulnerable children: Challenges and conceptualization of a pediatric outcome measure of quality. American Journal of Medical Quality 15 (2000) 182-188
34. Sligar K., Savitz M., Schapiro N., Alkon A., Martin H., and Humphreys J. Development of the Child Health Indicator Assessment (CHIA) in a community-based Nurse-Managed Center. Pediatric Nursing 33 (2007) 129-134
35. Sobo E., Seid M., and Gelhard L. Parent-identified barriers to pediatric health care: A process-oriented model. HSR: Health Services Research 41 (2006) 148-172
36. Trochim W. The research methods knowledge base, 2e (2001), Atomic Dog Publishing, Mason, OH
37. U.S. Department of Health and Human Services. Healthy People 2010: Understanding and Improving Health. (2nd ed.) (2000), U.S. Government Printing Office, Washington, DC
38. Valanis B., Tanner C., Moscato S., Shapiro S., Izumi S., David M., et al. A model for examining predictors of outcomes of telephone nursing advice. Journal of Nursing Administration 33 (2003) 91-95
39. Vanderhort E., and Melkus G. Linguistic services in ambulatory clinics. Journal of Transcultural Nursing 14 (2003) 358-356
40. Vincent D., Oakley D., Pohl J., and Walker D. Survival of nurse managed centers: The importance of cost analysis. Outcomes Management for Nursing Practice 3 (2000) 124-128
41. Vonderheid S., Pohl J., Schafer P., Forrest K., Poole M., Barkauskas V., et al. Using FTE and RVU performance measures to assess financial viability of academic nurse-managed centers. Nursing Economic$ 22 (2004) 124-134
42. Wahlberg A.C., and Wredling R. Telephone advice nursing-callers' experiences. Journal of Telemedicine and Telecare 7 (2001) 272-276