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Volumn , Issue , 2007, Pages 95-102

Toward a more accurate view of when and how people seek help with computer applications

Author keywords

Documentation; Evaluation; Usability

Indexed keywords

DATA COLLECTION; USABILITY;

EID: 42149147429     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1297144.1297165     Document Type: Conference Paper
Times cited : (31)

References (20)
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    • Bessiere, K.1    Ceaparu, I.2    Lazar, J.3    Robinson, J.4    Shneiderman, B.5
  • 2
    • 42149101759 scopus 로고    scopus 로고
    • Recall effects in retrospective statistical individual Swedish surveys
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    • Björkenstam, C.1    Brundell, S.2
  • 5
    • 0003308923 scopus 로고
    • Faster, cheaper!! Are usability inspection methods as effective as empirical testing?
    • Nielsen, J. and Mack, R, eds, John Wiley & Sons, Inc, New York
    • Desurvire, H. (1994). Faster, cheaper!! Are usability inspection methods as effective as empirical testing? In Nielsen, J. and Mack, R. (eds.), Usability inspection methods, John Wiley & Sons, Inc., New York, 173-202.
    • (1994) Usability inspection methods , pp. 173-202
    • Desurvire, H.1
  • 8
    • 42149162561 scopus 로고    scopus 로고
    • Hilbert, D. (1998). A survey of computer-aided techniques for extracting usability information from user interface events, Technical Report UCI-ICS-98-13, Department of Information and Computer Science, University of California at Irvine, March, 1998.
    • Hilbert, D. (1998). A survey of computer-aided techniques for extracting usability information from user interface events, Technical Report UCI-ICS-98-13, Department of Information and Computer Science, University of California at Irvine, March, 1998.
  • 11
    • 42149161990 scopus 로고    scopus 로고
    • Exploring the persistent problem of user assistance
    • Technical Report IS-TR-2005-08-01, Information School, University of Washington
    • Martin, A., Ivory, M., Megraw, R., and Slabonsky, B. (2005). Exploring the persistent problem of user assistance. Technical Report IS-TR-2005-08-01, Information School, University of Washington.
    • (2005)
    • Martin, A.1    Ivory, M.2    Megraw, R.3    Slabonsky, B.4
  • 12
    • 84890972264 scopus 로고    scopus 로고
    • Usability over time
    • Coventry, UK, September 21-23
    • Mendoza, V., and Novick, D. (2005). Usability over time, Proceedings of SIGDOC 2005, Coventry, UK, September 21-23, 2005, 151-158.
    • (2005) Proceedings of SIGDOC 2005 , pp. 151-158
    • Mendoza, V.1    Novick, D.2
  • 16
    • 84889604549 scopus 로고    scopus 로고
    • Why don't people read the manual?
    • Myrtle Beach, SC, October 18-20
    • Novick, D., and Ward, K. (2006). Why don't people read the manual? Proceedings of SIGDOC 2006, Myrtle Beach, SC, October 18-20, 2006.
    • (2006) Proceedings of SIGDOC 2006
    • Novick, D.1    Ward, K.2
  • 17
    • 0242618427 scopus 로고    scopus 로고
    • Assessing the need for printed and online documentation: A study of customer preference and use
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    • Smart, K.1    Whiting, M.2    De Tienne, K.3
  • 18
    • 1342296882 scopus 로고    scopus 로고
    • Customers' use of documentation: The enduring legacy of print
    • September 24-26, Quebec, Canada
    • Smart, K., De Tienne, K., Whiting, M. (1998). Customers' use of documentation: The enduring legacy of print, Proceedings of SIGDOC 98, September 24-26, 1998, Quebec, Canada, 23-28.
    • (1998) Proceedings of SIGDOC 98 , pp. 23-28
    • Smart, K.1    De Tienne, K.2    Whiting, M.3
  • 19
    • 6744262300 scopus 로고
    • Recall effects in the U.S. Consumer Expenditure Interview Survey
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  • 20
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    • The Cognitive Walkthrough Method: A Practitioner's Guide
    • Nielsen, J. and Mack, R, eds, John Wiley & Sons, Inc, New York
    • Wharton, C., Rieman, J., Lewis, C., and Poison, P. (1994). The Cognitive Walkthrough Method: A Practitioner's Guide. In Nielsen, J. and Mack, R. (eds.), Usability inspection methods, John Wiley & Sons, Inc., New York, 1994, 105-140.
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    • Wharton, C.1    Rieman, J.2    Lewis, C.3    Poison, P.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.