User recalled occurrences of usability errors: Implications on the user experience

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2003, Pages 736-737

  Mentis, Helena ^a  

^a Cornell University ^*  (United States)

Author keywords

Frustration; User action framework; User experience

Indexed keywords

FRUSTRATION; GOAL ATTAINMENT; USABILITY PROBLEMS; USABILITY TESTING; USER ACTION; USER EXPERIENCE;

PSYCHOLOGY COMPUTING;

HUMAN ENGINEERING;

EID: 84869063835     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/765891.765959     Document Type: Conference Paper

References (3)

1. Andre, T. S. (2001). The user action framework: a reliable foundation for usability engineering support tools. International Journal of Human-Computer Studies, 54, 107-136.
2. th International Conference on Human-Computer Interaction, 1058-1062.
3. Norman, D. A. (1990). Design of Everyday Things. New York: DoubleDay.