Why don't people read the manual?

ACM SIGDOC 2006 - Proceedings of the 24th ACM International Conference on Design of Communication

Volumn , Issue , 2006, Pages 11-18

  Novick, David G ^a   Ward, Karen ^b  

^a University of Texas at El Paso   (United States)

^b UNIVERSITY OF PORTLAND   (United States)

Author keywords

manuals; online help; problem solving; usability

Indexed keywords

EMPIRICAL STUDIES; HELP SYSTEMS; IN-DEPTH INTERVIEWS; MANUALS; ONLINE HELP; SEARCH TERMS; USABILITY; USABILITY PROBLEMS;

COMMUNICATION; COMPUTER APPLICATIONS;

ONLINE SYSTEMS;

EID: 84889604549     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1166324.1166329     Document Type: Conference Paper

References (13)

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